Commercial Relationship Specialist

Our ideal candidate: We are seeking candidates deeply committed to our mission: to transform the banking industry from within. We lead by example, collaborate with and invest in change-makers and build sustainable prosperity in our communities.

Who we are: Beneficial State is one of only a handful of B-Corp banks in the nation and one of the highest-rated B-Corps on the planet. That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability. We demonstrate how a bank can combine social equity, environmental sustainability, and business stability to create a better financial system – a system that drives inclusive prosperity to benefit people and the planet. #BCorp #WeAreBCorps

Join our team: If you are ready to do challenging and transformative work that will build a brighter future for us all, and you are hungry to bring your passion and energy to the table, we welcome your application.

TITLE: JOB CODE

FLSA: Non-Exempt SALARY GRADE: 7
JOB FAMILY: Commercial UNION REPRESENTATION: N
DEPARTMENT: CBG SUPERVISORY ROLE Y/N: N
SCHEDULE: LOCATION: Monday-Friday Hybrid CATEGORY: Full-Time
REVISION DATE: 07/22/26

ABOUT US

We practice Beneficial Banking™ by investing in social and environmental impact, prioritizing transparency, and expanding access to equitable financial products, all in pursuit of a banking system that is regenerative for the planet and equitable for all. We bring that same commitment to our people by cultivating a vibrant, inclusive, and purpose-driven culture where employees are empowered to grow, contribute, and thrive. Together, we strive to make a meaningful difference in the communities where we live and work, creating positive impact through partnership, service, and shared success.

POSITION OVERVIEW
The Commercial Relationship Specialist is a client-facing relationship management and business development role within the Commercial Banking Group. This position supports the growth and management of commercial, nonprofit, and business banking relationships through client engagement, portfolio analysis, relationship support, and business development activities. The role works closely with Relationship Managers, Client & Treasury Managers, Treasury Management Advisors, and other internal partners to identify opportunities, support client needs, and deliver banking solutions.
The Commercial Relationship Specialist develops knowledge of commercial banking products, client relationship management, financial analysis, and consultative sales practices while contributing to client retention, portfolio growth, and market development efforts. This role is intended to prepare employees for progression into more advanced relationship management responsibilities within the Commercial Banking Group.

ESSENTIAL DUTIES
Client Relationship Management

• Develop and maintain relationships with assigned commercial, nonprofit, and business banking clients.
• Serve as a primary contact for routine client relationships and coordinate client needs with the appropriate internal business partners.
• Develop an understanding of client operations, financial needs, and business objectives to support relationship growth and retention.
• Maintain ownership of client communications and relationship support activities to ensure a consistent client experience.

Business Development & Relationship Growth

• Support the growth and retention of client relationships through proactive client engagement and consultative relationship management.
• Identify opportunities to expand client relationships through credit, deposit, treasury management, and other banking solutions.
• Contribute to business development efforts through prospecting, referrals, community involvement, and market outreach activities.
• Support achievement of individual and team business development objectives.

Portfolio Analysis & Sales Support

• Review financial information, account activity, and relationship trends to identify client opportunities and potential risks.
• Support portfolio monitoring, relationship reviews, and relationship planning activities.
• Develop recommendations and relationship insights to support client retention, growth, and solution development.
• Assist in evaluating client needs and identifying appropriate banking solutions in collaboration with relationship and product partners.

Solution Development & Sales Execution

• Support the development of client presentations, proposals, relationship reviews, and solution recommendations.
• Collaborate with relationship managers, product specialists, and internal business partners to deliver appropriate banking solutions.
• Contribute to sales planning and opportunity development efforts that support portfolio growth and client retention.
• Maintain knowledge of commercial banking products, treasury management solutions, and Bank capabilities to support client needs and referral opportunities.

Collaboration & Professional Development

• Partner with business line and support teams to deliver coordinated client solutions and relationship strategies.
• Contribute to Commercial Banking Group initiatives, projects, and activities that support business objectives.
• Participate in ongoing professional development to expand knowledge of commercial banking, relationship management, and consultative sales practices.

Compliance & Risk Management

• Maintain client relationships in accordance with applicable laws, regulations, Bank policies, and risk management practices.
• Monitor client relationships for operational, compliance, and business risks and escalate concerns as appropriate.
• Maintain accurate client and relationship documentation in accordance with established requirements.
• Complete all required compliance and regulatory training within established timeframes.

The position performs duties specific to the position and other functions as assigned.

ROLE COMPETENCIES/SKILLS

• Organization & Attention to Detail
• Collaboration & Communication
• Diversity & Inclusion
• Execution & Ownership
• Time Management
• Deals with Ambiguity
• Compliance

• Initiative and Independent Judgement
• Relationship Management
• Analytical Thinking
• Critical Thinking
• Time Management
• Change Management
• Adaptable

WORK ENVIRONMENT &PHYSICAL and COGNITIVE REQUIREMENTS

• This position is based in a non-confined office setting where the employee is free to move about as needed. The work environment may include typical environmental factors such as noise, odors, drafts, and other ordinary office conditions. For hybrid and remote positions, work may also be performed away from BSB worksites, depending on business needs. Employees working remotely are required to maintain a dependable, high-speed internet connection and a work environment conducive to frequent phone and video calls, where private, confidential, or proprietary information cannot be seen, overheard, or otherwise accessed by unauthorized individuals. On occasion, employees may be required to report to a bank location for team meetings, collaboration, training, or operational coverage.
• This position requires writing, typing, speaking, listening, lifting up to 10 pounds, driving (personal, company, or rental vehicle on occasion), carrying, sitting, pulling, walking, standing, squatting, kneeling, reaching, and using close, color, and peripheral vision, depth perception, and the ability to adjust focus. This position may require the ability to operate any or all of the following: personal computer, cellular telephone, printer, fax, and other standard office equipment.
• This position requires the ability to read and interpret documents, perform detailed work, solve problems, interact with customers, apply reasoning and mathematical skills, communicate effectively both verbally and in writing, deliver presentations, analyze information, manage multiple concurrent tasks, adapt to changing priorities, and work effectively in a fast-paced environment with frequent interruptions.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

POSITION REQUIREMENTS
Minimum Qualifications

• Bachelor's degree from an accredited institution, or an equivalent combination of education and relevant work experience.
• Minimum of three (3) years of professional experience in banking, financial services, business development, sales, relationship management, client service, or a related field.
• Experience interacting directly with clients, customers, or business partners in a professional environment.
• Experience reviewing, analyzing, or interpreting business, financial, operational, or customer information to support decision-making.
• Experience managing multiple priorities and deadlines while maintaining accuracy and attention to detail.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint) or similar business applications.
• Ability to communicate effectively in written and verbal formats with clients, colleagues, and business partners.
• Ability to work independently and collaboratively in a team environment.
• Ability and willingness to travel locally for client meetings, networking activities, and business development events as needed.

Preferred Qualifications

• Bachelor's degree in Business, Finance, Economics, Accounting, or a related field.
• Two (2) or more years of experience in commercial banking, business banking, treasury management, commercial lending, or financial services.
• Experience supporting client relationship management, portfolio management, or business development activities.
• Experience working with commercial banking products and services, including lending, deposits, treasury management, or cash management solutions.
• Experience using customer relationship management (CRM) systems to manage client relationships, sales activities, or pipelines.
• Experience reviewing financial statements, account activity, cash flow information, or other financial data.
• Experience participating in prospecting, referral generation, community outreach, or sales support activities.
• Experience working in a regulated financial institution or multi-state banking environment.

Management reserves the right to change this position description at any time according to business needs..#LI_Hybrid

COMPENSATION
The posted pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role but may include ranges from the different geographies where this position may be based. New employees' starting pay is usually from the start of the range to approximately 25% of the max, more qualified and/or experienced employees may start near the middle of the range for their geography. We may ultimately pay more or less than this range.

Compensation for our organization is based on factors that include the role, required knowledge, skills, abilities and competencies, and candidates’ relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. Our pay ranges are based on national living wage indexes, such as MIT's living wage index, to enable us to pay our employees beyond what are standard practices for many employers, and also take into account geographically-specific recent compensation market survey data for each position.

BENEFITS

Beneficial State Bank’s benefits include a comprehensive package designed to support you and your eligible dependents. We focus on the holistic health of our team members and promote work-life balance.

Our benefit package includes

• Medical / Dental / Vision / Basic Life / STD / LTD
• Vacation Days: 2-4 weeks depending on role
• Sick Days: 12 days per year
• Holidays: 11 days per year
• 401(K) / ROTH / FSA / HSA / EAP
• Education and Adoption Assistance
• Bank-Wide Annual Discretionary Bonus Program
• Production-based incentive program available for some roles.
• Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations
• Paid Sabbatical Program after 5 years of service
• Pet Benefits

For detailed information about our benefits, please visit http://www.beneficialstatebank.com/about-us/careers
You are welcome here at Beneficial State Bank. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, national origin, gender identity, disability or veteran status.