Travel Management Specialist

Summary

The Division of Administration (DA or Division) directs the innovative internal management of the Commodity Futures Trading Commission's (CFTC or Commission) business, human resources, financial, technological, security, and strategic operational resources.

Duties

The incumbent of this position serves as Travel Management Specialist and is primarily responsible for the day-to-day operations of the CFTC Travel Office that includes assisting travelers and the agency's travel team lead within the CONUS and between the United States and foreign countries. The services are provided to all CFTC employees' agency wide. The incumbent exercises good communication and customer service principles within a fast-paced and complex environment. As a Travel Management Specialist, the major duties may be: Provides travel services by assisting travelers in the handling of their travel requests in accordance with prevailing per diem and travel allowances as specified by the Federal Travel Regulation (FTR) and related entitlements as prescribed by law. Responds to both verbal and written complaints; researches and analyzes nature of complaints for adherence to established policy and determines whether existing policies should be revised. Recommends improvements and/or enhancements to current travel initiatives based on analyses of current program objectives. Performs the cost comparisons, carrier selections, quality control and claims activities associated with government-wide travel programs. Coordinates on a continuing basis with agency legal, finance, procurement, and operations program elements and with travel regulatory bodies in conducting analysis of the travel program.

Requirements

You will be rated on the following competencies: Technical Competence - Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Written and Oral Communication - Writes in a clear, concise, organized, and convincing manner for the intended audience and expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial).

Qualifications and evaluation

This recruitment will utilize the following assessment tool: SME Evaluative Review When the application process is complete, we will review your resume and other supporting documentation, to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. To qualify for this position, your resume must demonstrate sufficient knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. For the first level of review, your resume is the key evaluate your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. Your resume cannot exceed more than 2 pages. SME Evaluative Review: Subject Matter Expert(s) (SMEs) will review your resume to determine your technical qualifications for this position based on the required competencies listed in the "Qualifications" Section of this announcement. SMEs will review ONLY your two (2) page resume. SMEs will not review additional information beyond your resume (e.g., cover letter, links embedded in your resume). If you are found qualified, you may be referred to the selecting official. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You may preview questions for this vacancy.

Education

There is no Education Requirements for this position.

How to apply

RESUME REQUIREMENT: Your resume may NOT exceed two pages, and the font size should not be smaller than 10 pts. Please ensure your resume clearly demonstrates how you meet the qualifications for the position within the two-page limit. Content of Resume: Your resume or other written form you choose to describe your job-related experiences are used to verify your qualifications. Therefore, it is important that your resume accurately reflects the duties and responsibilities under each position you have held with each employer. In describing your experience, please be clear and specific. It is your responsibility to make sure your resume states complete information for each job entry (beginning and ending dates of employment stated as MM/YYYY to MM/YYYY; and total number of hours worked per week). If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified, and you will no longer be considered for this position. To assist you in sending in a complete resume, use the checklist at: https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include Please follow the instructions listed below for submitting your complete application package. Application procedures are specific to this vacancy announcement. Please read all instructions before you begin. Resume Requirements: Resumes are limited to two (2) pages. Resumes should focus on the knowledge, skills, abilities; accomplishments and results; and training and education relevant to this position. Resumes must be in the following format (for each position held relevant to this position): Short summary of position duties Accomplishments while in the position Results of those accomplishments Copying and pasting position descriptions into a resume is not acceptable. Illegible Information and/or Documents If your supporting documents and resume are illegible or do not provide the necessary information for the Human Capital Specialist and/or Subject Matter Expert to make a qualification determination, you may lose consideration for this position. Last Document Uploaded If multiple copies of the same document are uploaded/faxed and submitted with your application, CFTC will only consider the last copy of the document uploaded/faxed when determining your eligibility and qualifications. For example, if you upload/fax two or more resumes only the last resume uploaded/faxed and submitted will be considered. YOU MUST APPLY ONLINE: Your complete application, including required documents, must be received by 11:59 p.m. Eastern Time (EST) on the closing date of this announcement. You must complete and submit an application by accessing the USAJOBS website at USAJOBS.GOV. To begin, click the Apply Online button within the vacancy announcement and follow the prompts to create an account using LOGIN.GOV, if you have not done so already. LOGIN.GOV will walk you through each step of the account set-up and will automatically link your USAJOBS profile to LOGIN.GOV. Once you have established an account using LOGIN.GOV, you will then go back to USAJOBS.GOV using your LOGIN.GOV username and password to answer the questions and submit all required documents. If you already have established an LOGIN.GOV account or want to return to your saved application, go to USAJOBS.GOV using your LOGIN.GOV username and password to apply or view your profile. If you have problems completing your on-line application, including problems submitting your supporting documents, please contact the Help Desk by e-mail at mgshelp@monster.com or phone at 1-866.656.6831. The help desk is available Monday-Friday, 7:00 a.m. to 7:00 p.m. EST. To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Required documents

Resume showing all relevant and related experience (two pages max). If selected, your resume will be used to determine your initial pay setting decision; Cover letter (optional); Most recent performance appraisal (optional); SF-50 showing you meet time in grade requirements, if applicable; Transcripts (unofficial final copy with date degree was awarded; unofficial copy is accepted for application package, but an official copy is required prior to firm offer letter being extended; Schedule A, Persons with Disabilities: Schedule A letter from a physician, local, state or federal rehabilitation office citing eligibility under 5 CFR 213.3102 (u). If you want consideration under a Veteran's hiring authority (VEOA, 30%+ disabled, etc.), submit your supporting documents: DD‐214 (Member 4 preferred or any copy showing dates and character of service), VA letter, SF‐15, and any other required proof. Active-duty members must provide an official statement of service from their command. Other Special Hiring Authorities: If you are claiming eligibility under a Special Hiring Authority, you must submit supporting documents to receive consideration. Interagency Career Transition Assistance Program (ICTAP): The ICTAP provides eligible displaced federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must score 85 or better on established ranking criteria. You must provide proof of eligibility with your application to receive selection priority. Additional information about ICTAP eligibility is at: http://www.opm.gov/ctap/index.asp.ICTAP Career Transition Assistance Program (CTAP). Provides eligible surplus and displaced competitive service employees in the CFTC with selection priority over other candidates for competitive service vacancies. If CFTC has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must rate equivalent to the Well Qualified or better category using established rating criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: http://www.opm.gov/ctap/index.asp. ICTAP/CTAP Candidates MUST submit: 1. A copy of their agency reduction-in-force notice; 2. A copy of your most recent Performance Rating; 3. A copy of your most recent SF-50 noting current or last position held, the grade level, and the duty location; and 4. A copy of your notice of proposed removal for declining a directed reassignment or transfer of function outside the local commuting area or documentation showing you were separated as a result of RIF or declining a directed reassignment or transfer of function outside the local commuting area. These links provide information on eligibilities for various hiring authorities: 1. VEOA 2. 30% or more disabled veteran 3. Individuals with disabilities 4. CTAP 5. ICTAP 6. Military Spouse 7. Special Authorities 8. Peace Corps & AmeriCorps VISTA 9. Former Federal Employees

Additional information

This position is not in the Bargaining Unit. Relocation: Relocation expenses will not be paid. Probationary/Trial Period: As a condition of employment for accepting this position, you may be required to serve a 1-year probationary or a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary/trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Time-in-Grade: You must meet time-in-grade requirements within 30 days of the closing date of this announcement, if applicable. More than the number of positions listed may be filled through this vacancy announcement. The overall salary range is provided for informational purposes as it represents the full range that is applicable to current employees in this occupation/grade. A new hire's direct and overall experience are critical factors in determining a salary offer, therefore, it is important that your resume fully reflects all of your work experience. Note that the upper end of each range is typically applicable only to candidates with significant years of work experience and qualifications Please review the CFTC Compensation Program website for additional information. The law prohibits public officials from appointing, promoting, or recommending their relatives. The law prohibits requesting, making, transmitting, accepting, or considering political recommendations for employment or other personnel actions for non-political positions. This includes recommendations from Members of Congress, Congressional employees, elected state or local officials, and political party officials and any recommendation based on party affiliation.