Lodging Management Specialist (Evaluation/Training)

Summary

This is a NAF Career Program position assigned to Kelly AFB, TX. This is a Regular Full Time (RFT) position with benefits (medical, dental, life insurance, retirement, 401(k), and annual/sick leave.

Duties

The primary purpose of this position is to analyze and evaluate trends in procedures, service, training, etc., and provide recommended policy change needed to achieve objectives of the AF Lodging Program. Assists in the development of criteria to evaluate Air Force (AF) Inns to ensure that standards are being met. Identifies and recommends needed process/policy changes based upon evaluation of current program. Performs field visits to evaluate base-level lodging operation's performance and customer service; provides staff assistance to improve local performance of the lodging operation. Conducts evaluations within accordance or AF Lodging Standards Checklist and provides feedback during base visits and evaluations to maximize customer service and operation efficiency. Conducts training (classroom and on-the-job training) for personnel assigned to all departments of the lodging function to meet current standards (e.g. customer service, efficiency). Performs follow-up with substandard performers to establish a get-well plan and works with those bases until performance and standards are met. Provides training for new lodging managers to develop a strategic plan to successfully manage their properties. Incorporates total property assessments into base visits/virtual reviews and provides feedback to resource management, construction, technology, and operations branches. Provides briefings to Air Staff, other DoD activities and base level personnel. Assists in management of the annual Air Force Innkeeper Awards program and Lodging Managers Conference. Assists in managing the Air Force Inn Training program on-site courses, courses conducted off-site, and web-based. Develops lodging course curriculum, facilitates class management, and instructs classes. Monitors base usage of web based training. Develops training budget. Manages and provides troubleshooting for the Educational Institute Courseline and WebFire training systems. Reviews and provides functional inputs to the Career Field Education and Training Plan (CFETP), Standard Training Aides (STAs) Home Station Training, and Force Support Combat training. This position may require TDY travel, sometimes on short notice, traveling by military or commercial aircraft or by any other designated means. Performs other related duties as assigned.

Qualifications and evaluation

Your resume and supporting document will be evaluated against the qualifications of the position. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

How to apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 08/19/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Required documents

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement: Resume Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy. Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Statement of Service Diploma/ GED Disability Letter (VA) License Other (1) Other (2) PCS Orders Professional Certification Proof of Marriage Status Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Transcript As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

Additional information

Individual must fully meet qualification/eligibility/background requirements for this position Male applicants born after December 31, 1959 must be registered for Selective Service Direct deposit is required Satisfactorily complete an employment verification (E-Verify) check A probationary period may be required Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD) Payment of Permanent Change of Station (PCS) costs is authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.