IT Support and Data Technician

Why Revenue Enterprises?

At Revenue Enterprises, IT isn't just a support function — it's an important part of keeping our operations running and delivering exceptional service to our clients.

In this role, you'll have the opportunity to:

• Work with business-critical systems and data

• Develop your skills across IT support, EDI, data processing, and troubleshooting

• Work directly with clients, managers, and internal IT professionals

• Solve real-world technical and operational problems

• Make a direct impact on the reliability and efficiency of our operations

What Makes You Successful?

The ideal candidate is someone who:

• Thinks like a problem solver and doesn't stop at the first answer

• Has a sharp eye for identifying data errors and inconsistencies

• Can troubleshoot technical issues while maintaining excellent customer service

• Is comfortable working in a fast-paced environment

• Takes ownership of issues from identification through resolution

• Communicates clearly with both technical and non-technical audiences

• Can prioritize multiple tickets, projects, and requests

• Is dependable and responsive when critical system issues arise

• Enjoys learning new technology and business systems

What You'll Do:

As an IT Support Technician, you'll help ensure our systems, data, and EDI processes operate accurately and efficiently.

Your responsibilities will include:

• Learn and effectively support our Columbia Ultimate collections system

• Load, extract, validate, and troubleshoot data within business operating systems

• Support accurate and timely EDI file transfers and reporting

• Investigate and resolve file-load issues quickly and effectively

• Monitor data loads, payments posted, errors, reconciliations, and other system activity

• Use reports and quality-control processes to validate data and identify issues

• Meet established Service Level Agreement (SLA) requirements for EDI files and reporting

• Provide Service Desk support for IT issues, including PC and Microsoft application support

• Assist managers and employees with technical and systems-related requests

• Coordinate with clients and IT to test and support connectivity to Revenue Enterprises systems

• Work closely with the EDI Manager and other IT team members on quality assurance and process support

• Maintain frequent and professional communication with internal and external customers

• Research data issues and isolate the information needed to identify and resolve problems

• Document and communicate issues, resolutions, and system activity accurately

• Participate in special projects and respond to system issues outside normal business hours when needed

Requirements

Required Qualifications

• High School diploma/GED

• 3–4 years of experience in data processing and systems support

• Intermediate skills with:

  • Microsoft Excel

  • Microsoft Word

  • Microsoft Access

• Experience supporting Windows and Microsoft applications in a corporate environment

• Proficiency with remote connectivity and remote support tools

• Ability to quickly learn new business applications and systems

• Strong analytical and problem-solving skills

• Excellent written and verbal communication

• Excellent customer service skills

• Strong time management and organizational skills

• Ability to work independently and as part of a team

• Ability to handle confidential information with professionalism and discretion

• Security-focused mindset and working knowledge of HIPAA compliance requirements

Preferred Qualifications

Experience with:

• EDI (Electronic Data Interchange)

• Data processing or file formatting

• Accounting systems

• Collections systems

• Other corporate business operating systems

• Columbia Ultimate or similar collections platforms

• Technical or college-level IT training