Management and Program Analyst (Data and Policy)

Summary

This position is assigned to Navy Wounded Warrior; Casualty Support; Fleet and Family Readiness ; Commander, Navy Installations Command (CNIC); Washington, DC. Incumbent will be responsible for collecting, analyzing, and reporting data used to track, measure, project, and communicate the program's performance and services, as well as writes, updates, tracks, and provides guidance on NWW policies and instructions. This position serves as a subject matter expert on NWW data analysis and policies.

Duties

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience. Duties include but are not limited to: Collects, analyzes, cleans, validates, models, monitors, and reports a large volume of complex data and metrics in order to track, measure, project, and communicate NWW program information. This information will be used in program decision making and program justifications, including in response to Department of War (DoW), Department of Navy (DON), and congressional testimony and inquiries. Interprets raw data and conducts qualitative, statistical, and quantitative analyses to identify systemic trends, operational gaps, challenges, and opportunities. Regularly monitors and analyzes program data to confirm its accuracy, consistency, and adherence to standards and business rules. Cross-references and validates database of record data with datasets from other sources. Works with NWW region and headquarters staff and database programmers to resolve issues promptly. Prepares, creates, and delivers accurate and relevant data and analysis for internal and external stakeholders in a clear and concise manner via written and oral presentation decks, briefings, summaries, reports, charts, graphs, and tables. Develops and prepares weekly, monthly, annual, and ad hoc data reports and responds to data calls and taskers using program data collected from a variety of sources. Recommends, tracks, and reports on program's key performance indicators (KPI). Determines data requirements and develops collection approaches and survey tools. Recognizes and modifies problems with methodology as needed. Designs and coordinates enterprise-wide program surveys, monitors their progress, and analyzes the results. Designs, builds, and manages an interactive NWW program dashboard that monitors performance, identifies problems, opportunities, and caseload trends, analyzes resource utilization, and enables program leadership to make informed decisions. Serves as the subject matter expert and point of contact for the NWW program database. Grants access to new employees and removes access from departed employees. Liaises with the database of record database programmer and tracks requested updates to ensure NWW module enhancements are properly implemented and reported database errors are corrected. Validates NWW database compliance with relevant data collection and retention policies. Recommends corrective action when needed. Ensures database of record captures data relevant to program analysis via a streamlined Region and Headquarters personnel submission process and by hosting database improvement working groups Incorporates database process updates in relevant policies and desk guides and collaborates with the NWW Training Analyst to provide staff training that ensures standardization and compliance. Leads effort to migrate NWW data to a next-generation database solution that meets operational needs if a new database of record is required. Provides technical assistance to NWW staff on projects requiring data collection and/or analysis. Supports the NWW HQ Quality Assurance Analyst during annual evaluations of NWW Program operations and during externally directed audits and inspections. Provides relevant data and analysis, analyzes performance, and provides corrective recommendations and training to help staff meet standards. Communicates effectively and professionally with senior military and civilian leadership, and other stakeholders and program staff. Serves as subject matter expert on NWW policies and instructions. Coordinates with NWW Headquarters and Regional program staff to ensure appropriateness and applicability of policy and procedures. Reviews and analyzes policy utilizing evidence-based practices and advises management on methods and techniques which may be applied to improve the effectiveness and efficiency of NWW Headquarters and Region operations. Supports the Quality Assurance Analyst during evaluations of NWW Program operations and during externally directed audits and inspections. This includes analyzing policy compliance and providing corrective recommendations; training to help staff meet standards; preparing reports that include findings and corrective actions; and following up with appropriate NWW staff in areas where there are deficits. Participates in interagency groups and/or committees to identify and implement policy recommendations to improve overall functions and operations affecting Recovering Service Members as they move through all phases of recovery and reintegration, to include transition out of the military to the care of the Department of Veterans Affairs (VA).

Qualifications and evaluation

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Education

This position does not have a positive education requirement.

How to apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document. The complete application package must be submitted by 11:59 PM (EST) on 09/17/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13058394 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Required documents

The following documents are required at the time of application: Resume: limited to two pages, must use Times New Roman font no smaller than 10-point with margins no less than one inch on all sides; please review this link guide on how to write a federal resume - Resume Requirement If claiming Department of War (DOW) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50 NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.

Additional information

Salary is dependent on experience and/or education. Salary is inclusive of locality pay. Must be willing to self-relocate within a 50 miles radius of Washington Navy Yard, DC. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.