Program Support Specialist

Summary

The U.S. International Trade Commission is an independent Federal agency that provides the President and Congress with high-quality analysis and technical support on international trade, tariff and competitiveness issues; investigates and makes determinations in proceedings involving imports claimed to injure a domestic industry or violate U.S. intellectual property rights; and maintains the U.S. Harmonized Tariff Schedule.

Duties

This position is located in the Office of the Secretary, Hearings and Information Division. As a Program Support Specialist, your assignments will include: organizing and maintaining official records for the organization; reviewing, processing, and distributing incoming correspondence, requests, and other official Commission mail; processing Commission notices; creating and maintaining office memoranda and correspondence tracking systems; processing surety bonds submitted in section 337 investigations; and tracking, ordering, and maintaining office supplies; Ensures compliance with all requirements for gaining access to and handling confidential business/business proprietary information; prepares responses to requests for confidential treatment, as well as responses to requests for information; and submits pertinent investigative documents to EDIS (Electronic Document Information System) for incorporation in the official record. Provides assistance in handling the logistical arrangements for hearings and meetings, including drafting pertinent documents and support in conducting Commission hearings, conferences, and votes; and provides administrative support to the FOIA program as well as all other programs in the Hearings and Information Division.

Qualifications and evaluation

The self-assessment questions are related to the following knowledge, skills, abilities, and competencies (KSA's). You do not have to respond to the KSA's. Skill in Information Technology Administrative Skills Skill in Communication Knowledge of Electronic Document Information Systems BASIS OF RATING: The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. All qualified Non-Competitive applicants and the best qualified Merit Promotion applicants will be referred to the hiring manager for consideration. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration. Due weight shall be given to performance appraisals and awards in accordance with 5 CFR § 335.103(b)(3). Your experience is also evaluated using an assessment questionnaire, which is available at the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12990788

Education

GS-9: To substitute education for specialized experience, you must possess a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related; or you may combine specialized experience and graduate level education which totals at least 100 percent. (school transcript required by closing date). GS-11 To substitute education for specialized experience, you must have:3 years of progressively higher level graduate education leading to a Ph.D. degree or Ph.D. or equivalent doctoral degree. You can also qualify based on a combination of higher level graduate education and experience. This must be fully supported by your resume and transcripts, provided with your application. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

How to apply

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 10/30/2026 to receive consideration. 1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. 2. Click the Submit My Answers button to submit your application package. It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date. 3. To verify that your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. 4. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. The Vacancy ID is 12990788

Required documents

To receive consideration, you must complete the self-assessment questionnaire and submit the documentation specified below by 1. Resume: Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience(s) as it relates to this job opportunity. In order to fully evaluate your application and receive proper credit, your resume should include: (1) paid and non-paid experience, job title, dates held (month and year for qualifying purposes to receive credit), number of hours worked per week, and salary (2) knowledge of the subject matter and technical skills pertinent to this position; (3) specific duties performed that fully detail the level and complexity of the work; and (4) names and phone numbers of your current and/or previous supervisor(s). Your resume should contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying. 2. Self-assessment questionnaire: A completed job-specific questionnaire should be submitted through your Application Manager account. 3. Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP) Eligibles. You must submit the following documents: a copy of your agency notice; a copy of your most recent performance rating; and a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location 4. Cover Letter. This is optional. 5. Special hiring authority applicants. If you are applying under the special appointing authority such as those authorized for the severely disabled (Schedule A) or Vietnam era and disabled veterans (VRA), you will be asked to submit documents showing eligibility to non-competitively apply under Merit Assignment announcements. Please indicate the type of special appointment you are seeking on your application. For more info on non-competitive appointments and supporting documents, please visit Federal Employment of People with Disabilities or Feds Hire Vets - Special Hiring Authorities for Veterans. 6. Veterans Employment Opportunities Act (VEOA) documentation: Must submit their Member Copy 4 DD-214(s), which includes Character of Service, 7. 30% Disabled Veterans must submit their Member Copy 4 DD-214(s), which includes Character of Service, and VA Disability Letter with percentage of disability OR documentation of disability determination from a branch of the Armed Forces which reflects a compensable service-connected disability of 30% or more 8. SF-50. Current and former federal employees must submit a copy of an SF-50, "Notification of Personnel Action," which documents your highest permanent grade/step/salary held. Award SF-50s typically don't contain your grade/step/salary. 9. Due Weight: Please submit 1) a copy of your most recent performance appraisal/evaluation and 2) a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award 24 | Merit Promotion & Staffing Policy Personnel Handbook documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level. 10. Performance Appraisal. If you are a current or former federal employee, you must submit a copy of your most recent performance appraisal dated within 18 months. If you do not have one, you must submit a statement. 11. Transcripts: (for Individual Occupational Requirements and/or Substitution of Education for specialized experience): You MUST submit copies of your college transcripts for verification of the education requirements. Unofficial copies are acceptable, however, if selected you will be required to furnish official transcripts. It is your responsibility to provide adequate proof that you meet the above educational requirements. Inadequate or illegible information could result in non-qualification and loss of consideration.

Additional information

As a condition of employment for accepting this position, you will be required to serve a one-year probationary period (if applicable) during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Surplus or Displaced Federal Employees: The Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) Programs are available to federal employees that qualify. Those eligible for these programs are granted special priority selection rights. To be considered, you must be deemed well-qualified by receiving a score of 85 or higher. If you are a federal employee claiming CTAP/ICTAP, you must provide the documents listed under the Required Documents section to verify your eligibility. Also, you must indicate in your application that you are applying as a CTAP or ICTAP eligible. For additional information regarding CTAP/ICTAP, please visit: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service or are exempt under Selective Service regulations. For additional information concerning Selective Service requirements, please visit http://www.sss.gov/. Severely disabled persons program information: https://www.opm.gov/policy-data-oversight/disability-employment/hiring/ Cover page to fax paper application - OPM Form 1203fx: http://federalgovernmentjobs.us/forms/opm1203fx.pdf Self-assessment questionnaire: : https://apply.usastaffing.gov/ViewQuestionnaire/12990788 Vacancy ID number: MP-27-004-SP Reasonable accommodations: This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the contact listed on the vacancy announcement. The decision to grant a reasonable accommodation is made on a case-by-case basis. Verification of information: Any information claimed on your resume and in application materials, such as education, credentials, employment history, etc., will be verified as part of the security clearance process.