Dentist - Consult Management Team Referral Coordination

Summary

Come Join Our Team! The Salem VA Medical Center located in Salem, Virginia is hiring for a General Dentist for the referral coordination team within Access and Scheduling Management Service. The scope of practice that a specific provider may perform is defined through the medical center's credentialing and privileging process.

Duties

VA offers a comprehensive total rewards package. This position will be assigned to the Referral Coordination Team (RCT) and Community Care, aligned under the Clinical Care Coordination Manager, which falls under the Access and Scheduling Management Service within Health Administration. A Dentist must maintain clinical privileges at the VA Healthcare System and provide up to 50% clinical time (patient care) during the Referral Coordination position within consult management. The General Dentistry dental officer shall be proficient in all aspects of general dentistry, including the ability to perform selected specialty services. Duties include but are not limited to: Enhance the quality of clinical outcomes and Veteran satisfaction while offering the Veteran the opportunity to make an informed decision about their care. Reduce the average time it takes to schedule appointments, whether the appointment is in the VA's direct care system or in the community. Perform clinical triage of the dental referral (consult). Document the availability and selection of VA Care options and modalities, and Community Care options. Coordinate with other specialties, as needed. Perform a warm hand-off with the appropriate care option. Disposition to the specialty referral appropriately (consult). Empower Veterans with key information to help them make more informed decisions about where to receive that care. Have clinical knowledge of a variety of dental procedures and dental specialties. Provide clinical and administrative consultation and ongoing education to Primary Care and Specialty Care. Approve pending treatment plans, apply appropriate SEOCs, and priorities within 72 hours of initiation of a consult. Coordinates with VACC Dental Advanced Medical Support Assistants. Evaluate diagnostic information provided to the VA through community care providers. Request additional information where necessary. Evaluate and weigh multiple treatment options. Review patient medical records and determine limiting factors in the patient's dental care to include extant records in CPRS, DRM+, and Sidexis. Communicate authorizations and changes to requested procedures. Enter authorized care into Dental Community Care consults. Communicate with the Chief of Dental regarding patient care. The provider should possess the expertise and competency to perform the following: Make oral and radiographic examinations of the oral cavity. Diagnose pathological or irregular oral conditions. Administer local anesthesia. Perform routine and complex restoration of teeth. Perform simple and complex extractions of teeth. Perform alveoloplasty and other routine surgical procedures. Perform prosthetic dentistry to include immediate dentures, full dentures, partial dentures, crowns, and fixed bridge work. Perform routine endodontic procedures on single and multi-canal teeth. Perform routine and surgical procedures within the scope of a general dentist. Approve pending treatment plans, apply appropriate SEOCs and priorities within 72 hours of initiation of a consult. Coordinates with VACC Dental Advanced Medical Support Assistants. Evaluate diagnostic information provided to the VA through community care providers. Request additional information where necessary. Evaluate and weigh multiple treatment options. Review patient medical records and determine limiting factors in patient's dental care to include extant records in CPRS, DRM+, and Sidexis/MiPAcs. Record the request for service for treatment plans in DRM+. Communicate authorizations and changes to requested procedures. Display knowledge of dental eligibilities as delineated in VA Handbook 1130.01. Enter authorized care into Dental Community Care consults. Work Schedule: 7:45am - 4:30pm, Monday - Friday Telework: Ad-hoc, not regular and recurring. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

All qualified candidates encouraged to apply. Open to U.S. Citizens but non-citizens may be appointed when it is not possible to recruit qualified citizens. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement.

Qualifications and evaluation

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. NOTE: A formal pay-setting process will be used to determine your salary. The salary may be at any point in the range listed for this vacancy. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

How to apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/17/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13056061. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Required documents

To apply for this position, you must provide a complete Application Package which includes: Long-form resume/Curriculum vitae (CV) The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc. Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) License Long-form resume/Curriculum vitae (CV) Other (1) PCS Orders Performance Appraisal Professional Certification Proof of Marriage Status Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript Veterans' Preference Note: Preference eligible candidates and other Veterans will be given preference when qualification of candidates are approximately equal for Title 38 positions in VHA. When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

Additional information

This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.