Technical Support Specialist, NF4

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Serves as Program Specialist for the Future Operations Branch, Marine and Family Programs Division (MF), Manpower and Reserve Affairs Department, Headquarters, United States Marine Corps. Assist with the operational effectiveness and technical efficiency for all Information Technology (IT) functional areas for MF to include Family Care, Family Readiness, Personnel & Professional Development, Military Personnel Services, Behavioral Programs, Semper Fit, and activities worldwide. Coordinates work priorities in cooperation with and reports to the Innovation/IT Modernization/CIRRAS Functional Systems Section Head. Liaise with other sections and branches including IT to solve operational problems; confer with systems, programming, and operational personnel to coordinate activities to minimize operational problems, confer with Functional Systems Section Head to establish priorities and set deadlines; maintain records and prepare correspondence and reports; attend meetings. Troubleshoots customer and system problems and issues; provide technical support to internal and external customers. Serves as part of the Functional Advocate Team for the Command Individual Risk Resiliency Assessment System (CIRRAS). Produces a wide range of documents, which require complex formats, to support office automation functions. Responsibilities include creating, editing, and reformatting lengthy reports that require advanced features, such as generating tables of contents, compiling statistical data with multiple columns, preparing technical directives, drafting correspondence, and listing exhibits. Additional tasks involve using databases or spreadsheet software to enter, revise, sort, calculate, and retrieve data for standard or special reports, as well as using graphics software to produce graphic symbols, charts, and graphs. Gathering statistical data, monitoring and reporting on support budgets, assisting in developing financial plans; assisting with web-based MF IT support tickets. Represents MF while interacting with customers external to the organization. Ensures the business rules for the Division are supported by IT technical system designs, deliver functional requirements, end user interface, innovation, and digital analytics to staff members in the Branch. Develop operational guidelines for the full range of actions and standards for program operations when established guidelines have not been successful, do not apply or none are available. Implements high visibility or complex program plans that significantly affect overall operation and credibility of the agency to meet Marine Corps Community Services (MCCS) objectives. Coordinates and integrates project activities that require negotiation with representatives inside and outside the organization, and resolution of conflicts and controversial disputes over applicability of guidelines and operation of programs. Manages leads or administers project resources. Research Division and outside data collection efforts and systems. Works across the Organization as the MF representative to senior level forums and working groups to ensure data acumen, digital interoperability, information/process sharing, and system integration of the organization. Ensures stakeholders have the necessary access to .mil and .org systems, based on appropriate roles/permissions. Develops IT system functional requirements, market research, quarterly IT procurement, fiscal budget development, and contractual documentation including Department of Navy Application and Database Management System (DADMS), Information Technology Procurement Review (ITPR), Performance Work Statements (PWS)/Statement of Work (SOWs) and Statement of Objectives (SOOs) for task orders leading to acquisition of IT systems, and equipment and services required for projects. Conduct reviews and assessments of contract proposals, defining system requirements for implementation, replacement or modification of existing systems when necessary and serves as Contracting Officer Representative (COR) to support the contracting projects for IT. Serves as an M&RA backup SharePoint Online (SPO) Hub Manager when needed. Execute SharePoint requirements, development, implementation, and management. Schedules, coordinates, supervises, and evaluates systems training for Division field personnel, delivers classroom training, as required. Adheres to safety regulations and standards. Reports observed workplace hazards, injury, occupational illness, and/or property damage resulting from workplace mishaps to supervisor. This is a white-collar position where occasional lifting to 20 lbs. may be required.

Requirements

EVALUATIONS:

Qualifications and evaluation

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Benefits

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges

How to apply

All applications must be submitted online via the MCCS Careers website. Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Additionally, resumes that contain a picture will not be considered for the vacancy announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Required documents

Varies - Review "OTHER INFORMATION"

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy *Resume that does not exceed 2 pages **IMPORTANT: To align with the Merit Hiring Plan, Federal Agencies will not accept resumes that exceed two pages. Accordingly, the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.