E-Books Assistant Manager

Job Title: E-Books Assistant Manager

Employment Type: Full-Time / Hourly 

Goodwill Southwest Florida is seeking a motivated and detail‑oriented E-Books Assistant Manager to support the daily operations and performance of the E-Books department. This role works closely with the E-Books Manager to oversee listing, fulfillment, and team performance while ensuring high‑quality standards and efficient workflows. The ideal candidate brings strong leadership skills, attention to detail, and familiarity with Ecommerce processes while supporting Goodwill's mission of creating opportunities and strengthening the community.

Key Responsibilities:

• Assist in the overall supervision and daily operation of the E-Books department.
• Support the intake and processing of donated books, media, and related items.
• Create high‑quality online listings, including detailed photos and accurate descriptions.
• Provide excellent customer service to internal teams, donors, and online customers.
• Process orders, including shelving, packaging, shipping, and handling returns.
• Monitor department performance, including revenue, expenses, and productivity metrics.
• Support training, coaching, and evaluation of department staff.
• Ensure adherence to all company policies, procedures, and safety standards.
• Maintain organized workflows and inventory control within the department.
• Perform additional duties as assigned by leadership.

Qualifications:

• High school diploma or equivalent with coursework in Business or Marketing required.
• Two‑year or four‑year college degree preferred.
• Proficiency with Windows operating systems and Microsoft Excel.
• Familiarity with internet research and online sales platforms.
• Experience working in customer‑focused sales or support environments.
• Strong multitasking and organizational skills in a fast‑paced setting.
• Clear verbal communication skills in English.
• Ability to work efficiently both independently and as part of a team.
• Ability to stand for extended periods, including up to eight hours in a non‑climate‑controlled warehouse environment.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative merchandising team
• Opportunity to impact multiple store locations across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition Reimbursement