Central Processing Assistant Manager

Job Title: Central Processing Assistant Manager

Employment Type: Full-Time / Hourly 

Goodwill Southwest Florida is seeking a Central Processing Assistant Manager to support the daily operations of the Central Processing department. This position assists the Central Processing Manager in achieving production and payroll goals while ensuring employees meet production standards, merchandise guidelines, customer service expectations, mission objectives, and company policies. The Central Processing Assistant Manager provides leadership, training, operational support, and oversight to maintain a safe, productive, and efficient work environment.

Key Responsibilities:

Safety

• Maintain a safe and organized work environment through adherence to Kaizen principles, PPE requirements, safety procedures, facility inspections, incident reporting, and monthly safety meetings.
• Serve as the department Safety Captain and ensure all required equipment is maintained in safe operating condition.

Production & Financial Results

• Support efforts to achieve monthly production goals and manage department operations in accordance with company policies.
• Contribute appropriate merchandise to support Ecommerce revenue goals.
• Ensure compliance with recycling and salvage procedures to maximize donation value and reduce disposal costs.
• Sort, grade, hang, and price merchandise according to established guidelines and ensure daily production goals are met.
• Order RAW product as needed to achieve production goals and budget objectives.
• Follow Good, Better, Best pricing guidelines.

Customer & Mission Services

• Ensure staff maintain positive working relationships with all departments and address employee concerns in a timely and professional manner.
• Promote knowledge of Goodwill programs and mission services among employees.

Administrative

• Prepare accurate reports, control payroll expenses, and submit required documentation in a timely manner.
• Complete and maintain records including Kaizen inspections, facility checklists, meeting agendas, notes, and attendance records.
• Facility Maintenance
• Assist with the physical operation of the department and premises and oversee operations during the Central Processing Manager's absence.
• Submit maintenance requests as needed and maintain cleanliness throughout the production floor, backroom, and exterior areas.

Staffing & Leadership

• Assist with recruiting, onboarding, staffing, scheduling, training, and supervising employees.
• Foster effective communication through department meetings, one-on-one coaching, and regular employee feedback.
• Ensure compliance with employee policies and procedures.
• Train employees on production standards, pricing guidelines, recycling and salvage procedures, and quality control standards.
• Facilitate and participate in weekly training and educational sessions to improve knowledge, motivation, and performance.
• Perform other duties assigned by the Central Processing Manager.

Qualifications:

• High school diploma or equivalent required.
• Minimum of two years of retail sales experience required.
• Minimum of one year of management or supervisory experience, or equivalent experience, required.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong interpersonal, communication, and time management skills.
• Ability to supervise and train employees in production operations.
• Ability to work effectively under stressful conditions while demonstrating good judgment, patience, and understanding.
• Ability to understand and follow oral and written instructions.
• Ability to read, write, speak, hear, and perform business-related mathematical calculations.
• Ability to operate point-of-sale production equipment.
• Ability to stand for extended periods of time and bend, stoop, reach, twist, lift, push, pull, and move items weighing at least 40 pounds.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative merchandising team
• Opportunity to impact multiple store locations across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition Reimbursement