Support Specialist - Entry Level (Maryland)

Summary

Security and Counterintelligence is responsible for the protection of NSA/CSS information, people, and facilities worldwide. Support Specialists contribute to the Security and Counterintelligence mission primarily through the Office of Personnel Vetting and Physical Security by tracking, managing and maintaining sensitive security information. Support Specialists assist with an array of critical tasks, to include creating and maintaining security records, updating security systems of record.

Duties

Security and Counterintelligence is responsible for the protection of NSA/CSS information, people and facilities worldwide. In support of this mission, Support Specialists are integrated into the personnel, physical, and counterintelligence security disciplines to ensure highly sensitive information utilized in all security processes are protected and handled in accordance with all applicable laws and policies. Interfacing with NSA and other agencies, these specialists are the backbone of and the customer service representatives for the Security and Counterintelligence team. Support Specialists work in a myriad of offices. The responsibilities of a Support Specialist include, but are not limited to: - Track/manage highly sensitive security processes - Maintain highly sensitive security information, disclosed only to authorized recipients, in appropriate formats, and within constraints of relevant laws (e.g., the Privacy Act and FOIA). - Prepare accurate and complete reports that document processes, outcomes, and findings - Provide basic security analysis and risk recommendations to decision makers and customers - Create products based on analysis of security and/or counterintelligence data

Qualifications and evaluation

The ideal candidate has a desire for continual learning with excellent problem-solving and interpersonal skills as well as: - Strong written and oral communication skills - Able to work as an individual and in a team environment - Well-organized and able to handle multiple assignments - Focused on customer needs - Knowledge of basic office tools and functions - Experience using Microsoft Products (Word, Excel, Outlook) is preferred - Able to lift 20 lbs. Note: The agency is currently hiring Support Specialists to Specialize in: - Administrative Support - Security Technology - Customer Service - Personnel Records

How to apply

Please visit our application site to apply: https://apply.intelligencecareers.gov/job-description/1261655

Required documents

**VETERANS AND TRANSITIONING SERVICE MEMBERS** Thank you for your service! The National Security Agency (NSA) is part of the Defense Civilian Intelligence Personnel System (DCIPS). All positions at NSA are in the Excepted Service under Title 10, United States Codes (U.S.C.), Section 1601 appointment authority. Veterans' Preference In accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, "DoD Civilian Personnel Management System: Defense Civilian Intelligence Personnel System Employment and Placement," NSA applies veterans' preference, as defined by Section 2108 of Title 5, U.S.C., to eligible candidates. If you are claiming veterans' preference, you are required to provide acceptable documentation of your preference eligibility upon application. Acceptable documentation includes: - DD-214: "Certificate of Release or Discharge from Active Duty," which shows dates of service and discharge under honorable conditions (Copy 4); OR - Certification of Service: A written document on letterhead from the appropriate branch of the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed. The certification should include the military service dates, including the expected discharge or release date; AND - Standard Form 15 (SF-15) Application for 10-point Veteran Preference (http://www.opm.gov/forms/pdf_fill/sf15.pdf). If you are claiming a service-connected disability of 30 percent or more, the documentation you provide must specifically demonstrate this level of disability; AND - VA Letter of Disability (for 10pt and Sole Survivorship rating) You may obtain a letter from the Department of Veterans Affairs reflecting your level of disability for preference eligibility by visiting a VA Regional Office, contacting a VA call center, or online (https://www.ebenefits.va.gov/). **Failure to provide sufficient documentation of veterans' preference eligibility may preclude NSA from identifying you as a preference eligible candidate during the hiring selection process.

Additional information

Pay: Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary Range: $35,749 - $75,059 (Entry/Developmental) Salary range varies by location, work level, and relevant experience to the position. Training will be provided based on the selectee's needs and experience. Benefits: NSA offers a comprehensive benefits package. Work Schedule: This is a full-time position, Monday - Friday, with a basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m, depending on the core operating hours of the hiring organization. DCIPS Trial Period: If selected for this position, you will be required to serve a two-year DCIPS trial period, unless you are a veterans' preference-eligible employee, in which case you are required to serve a one-year trial period. This trial period runs concurrently with your commitment to the position, if applicable. Before finalizing your appointment at the conclusion of your trial period, NSA will determine whether your continued employment advances the public interest. This decision will be based on factors such as your performance and conduct; the Agency's needs and interests; whether your continued employment would advance the Agency's organizational goals; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. If you do not receive certification for continued employment, you should receive written notice prior to the end of your trial period that your employment will be terminated and the effective date of such termination.