Management & Program Analyst

Summary

This position is located in the Board of Immigration Appeals (BIA), Executive Office for Immigration Review, U. S. Department of Justice. This position analyzes program operations, information systems, and case management data to improve efficiency, develop reports, support system improvements, and provide recommendations to management. This is a Competitive Service position; additional positions may be filled from this announcement within 90 days of certificate issuance.

Duties

The duties and responsibilities for a Management & Program Analyst, GS-0343-12/13 generally include, but are not limited to, the following: Evaluating program operations and information systems to identify opportunities that improve efficiency, productivity, and case management. Defining information system requirements and evaluates system parameters to support development and testing activities. Developing automated reports from case management databases to support operational assessments and management decisions. Analyzing complex data to produce quantitative and qualitative findings that address program performance and procedural issues. Monitoring case management and production data to ensure reports are accurate, consistent, and issued on schedule. Coordinating management studies and system initiatives with information technology staff and other organizational components. Presenting analytical findings and recommendations to management through reports, briefings, and data visualization tools.

Qualifications and evaluation

Applicants applying under Delegated Examining (all U.S. citizens) procedures will be evaluated under DOJ's Category Rating and Selection Procedures. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documentation), responses to the application questionnaire, and the results of the required online assessments to determine whether you meet the minimum qualifications for the position. If you meet the minimum qualifications, your resume and supporting documentation will be compared to your application questionnaire. If your responses are not supported by your application materials, your score may be lowered and/or you may be excluded from consideration for this job. If it is determined you meet minimum qualification requirements, your application will then be placed in one of three categories: Best Qualified, Well Qualified, or Qualified. Within these categories, applicants eligible for Veterans' Preference will receive selection priority over non-veteran preference eligibles. Candidates placed in the "Best Qualified" category will be identified for referral to the hiring manager for further review and consideration. You will be assessed on the following competencies (knowledge, skills, abilities and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. NOTE: In order to be rated as meeting the minimum qualifications, we must be able to determine from your application package that you have the education and/or specialized experience that is required. Your resume should contain your full name, some form of contact information (phone number, email address and/or living address), and the following employment information: Employer name and location for each position held. From and to dates (MM/YY-MM/YY or from MM/YY to "present") for each position held. The month and year are required to fully credit your time. For part-time positions, please include number of hours worked per week, positions that do not include this information will be assumed as full-time (40 hours a week). Grade/levels held for each federal position. (Ex. GS-11; IR-06; FV-G...etc.) Detailed descriptions of experience under each position held. (Applicants must provide specific supporting examples to show that they meet the qualifications of the position shown in the announcement.) Any submitted documents not required or requested for this vacancy will not be considered (i.e. training certificates, case filings, letter of recommendations, etc.). (ALL INFORMATION IS SUBJECT TO VERIFICATION PRIOR TO FINAL SELECTION.)

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: To begin the application process, click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Occupational questionnaire can be previewed here: https://apply.usastaffing.gov/ViewQuestionnaire/13022062 Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date, 08/12/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Visit https://help.usajobs.gov/how-to/application/status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Required documents

Your complete Application Package (containing the required documents) must be received no later than 11:59 pm Eastern on the closing date. To apply for this position, you must provide a complete Application Package which includes: Your Resume (2 pages) showing relevant experience; cover letter optional. (Please see the How You Will Be Evaluated section for more details on the resume) A complete Application Questionnaire. To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13022062 Complete the USA Hire Assessments, you will receive a notification with your unique assessment access link to the USA Hire system and the completion deadline if an assessment is required. Other Supporting Documents, if applicable to you. CTAP/ICTAP documents (Please see the Additional Information section) Veterans Preference Documentation: If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives. If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation. If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from https://www.va.gov/records/download-va-letters/ or call 1-800-827-1000 to establish proof of disability. Any other supporting documentation required for verification as described in the announcement. Do not submit photographs with your application package. Remove photos from badges, licenses, or other documents, as hiring officials may not review documents containing images. Failure to submit all required documents may result in your application being deemed incomplete and removed from consideration. It is your responsibility to ensure your application package is complete. Note: Multiple selections may be made from this announcement. Salaries above are an approximation.

Additional information

Conditions of Employment: Only U.S. Citizens or Nationals are eligible for employment with the Executive Office for Immigration Review. Dual citizens of the U.S. and another country will be considered on a case-by-case basis. All DOJ applicants, both U.S. citizens and non-citizens, whose job location is with the U.S., must meet the residency requirement. For a total of three (not necessarily consecutive years) of the five years immediately prior to applying for a position, the applicant must have: 1) resided in the U.S., 2) worked for the U.S. overseas in a Federal or military capacity; or 3) been a dependent of a Federal or military employee serving oversees. Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP): To be well qualified, you must satisfy all qualification requirements for the vacant position and (for scored examining) score 85 or better on established ranking criteria OR (for category rating criteria) rate equivalent to the Highly Qualified or better category using established category rating criteria and must submit proof of eligibility for the special selection priority. Additional information about CTAP/ICTAP eligibility can be found by clicking here. Note: Multiple selections may be made from this announcement. Salaries listed above are an approximation and are subject to duty station locality adjustment. Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.