Fraud & Claims Management Business Assurance - Business Execution Consultant - Risk and Controls - Implementation Consultant

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About this role:

Wells Fargo is seeking a Business Execution Consultant to support implementation needs within Fraud & Claims Management Business Assurance Quality Controls across Claims and Detection Operations.

In this role, you will:

• Execute and implement changes supporting the Quality Assurance / Quality Control (QA/QC) Program, including partnering with subject matter experts to provide recommendations on internal survey questions, assisting Program resources with documenting desktop procedures, and developing business training and communications. Support components of the control lifecycle from inception through implementation.
• With guidance from senior management, research and provide responses to moderately complex audit and testing inquiries for U.S.-owned controls, including supporting screenshots, transactional research, desktop procedures, and other relevant documentation.
• Review business changes to identify potential impacts to the QC control inventory.
• Identify and, where appropriate, implement process improvements that strengthen the QC control and process environment.
• Leverage reporting and source materials to develop presentations and other business documents that effectively communicate key business announcements and changes.

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of process improvement and implementation experience

Desired Qualifications:

• Experience supporting risk and control activities within a complex business or operational environment
• Experience supporting Quality Control or Quality Assurance programs, processes, or controls
• Experience within Fraud & Claims Management or FCM Business Assurance
• Experience leading implementation efforts across business processes, programs, or controls
• Experience leading cross-business initiatives and partnering with stakeholders across multiple functions
• Experience identifying and implementing process improvements, including methodologies such as Six Sigma or Kaizen
• Experience developing clear written and verbal communications to support business initiatives, changes, or implementation efforts
• Experience managing multiple priorities with strong organizational skills and attention to detail
• Experience using Generative Artificial Intelligence tools, including Copilot or ChatGPT, to support business activities

Job Expectations:

• This position offers a hybrid work schedule at one of the posted location(s)
• Visa sponsorship is not available for this position
• Relocation benefits are not available for this position

Posting Locations:

• 1525 West W.T. Harris Blvd. - Charlotte, NC 28262
• 2850 S Price Rd. - Chandler, AZ 85286

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.