Administrative Support Assistant (OA)

Summary

The Administrative Support Assistant serves Nursing Service under the direct Supervision of the Chief Nurse of Nursing Operations but may receive direction from other leadership team members of Nursing Service. The position requires excellent relational and communication skills, advanced knowledge of and experience with computers, oral and written communication skills and the ability to work with others. Time management skills and a high level of judgement is necessary.

Duties

Responsible for formulating and administering policies and developing or coordinating directive material implementing these policies. Responsible for day-to-day nursing service operations, supervision, and administration, identifying areas requiring attention and recommending course of action to the Chief Nurse for Nursing Operations. Projects and studies typically require knowledge of the major issues of the service and/or facility goals and objectives, work processes and administrative operations. Exercise judgment in choosing, interpreting, or adapting available guidelines to specific issues. Independently research and analyze complex problems, present written and oral recommendations, while taking into full consideration the wide range of factors and requirements which affect the mission. Adjust workload by defining objectives, priorities, and deadlines, without undue stress. Administers and supports Nursing Operations and Nursing Service assigning and unassigning trainings and pulling reports. Assists in the coordination of administration staff coverage and distribution of workload among available office support staff daily for all PSAs in Nursing Service. Researches and provides feedback to staff who presents problems with Vista clinical applications, contacting appropriate Information Resource Management (IRM) and Health Administration Services staff, information Technology Specialists/HIS's and/or other ADPAC's in other services. Serves as Lead Automated Data Processing Application Coordinator (ADPAC) and possesses above-average technical skills, knowledge of general computer operations and VistA clinical applications; in particular VistA application modules in the packages used by the assigned clinical service staff. Work Schedule: Monday - Friday, 7:30AM - 4PM Position Description Title/PD#: Administrative Support Assistant (OA)/PD09243A Physical Requirements: The work is relatively sedentary. The work may require walking, standing, bending, and carrying light items such as books, papers and files. Traveling off station to various meetings is necessary and working some overtime hours may be necessary. Preferred Experience: Experience in program-specific missions with data-driven outcomes. Ability to manage multiple, concurrent projects and collaborate with various stakeholders. Use software applications (email, spreadsheets, databases). Compose and edit correspondence and meetings. Monitor office supplies and equipment.

Requirements

You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Designated and/or random drug testing may be required Selective Service Registration is required for males born after 12/31/1959 A complete application package; including Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications and evaluation

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

Education

There is no educational substitution at this grade level.

How to apply

All applicants are encouraged to apply online. To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 08/19/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12937787. 1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. 2. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Required documents

Documents Accepted: Cover Letter License Performance Appraisal Professional Certification Resume Transcript Documents Required: Resume Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted. Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position. Applications are accepted online. Applying online will allow you to review and track the status of your application.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.