Lead Digital Product Manager

About this role:

Wells Fargo is seeking a Lead Digital Product Manager to support Business Banking and Merchant Services digital experiences. This role is responsible for driving strategy, requirements, and end-to-end delivery of digital product initiatives, partnering across business stakeholders, Experience Design, and Technology to deliver scalable solutions that achieve business outcomes. The role will also help lead adoption of AI enabled capabilities within digital experiences to improve efficiency, decisioning, and customer outcomes.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact

• Act as key participant in large-scale planning

• Review and analyze complex digital strategy for product/functionality/experience area

• Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors

• Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements

• Lead a broad team of digital professionals to meet deliverables and drive new initiatives

• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals

• Potentially lead projects, teams or serve as a peer mentor

• Own end-to-end delivery of digital product initiatives, from discovery through delivery and post-launch support

• Translate business objectives into clear, actionable product requirements that drive scalable digital solutions

• Partner with business stakeholders, Experience Design, and Technology to define, prioritize, and deliver product capabilities

• Support product strategy, roadmap development, and prioritization aligned to Business and Merchant Services goals

• Help identify and implement opportunities to leverage AI and automation within digital experiences and product workflows

• Partner with technology and data teams to incorporate AI-enabled capabilities, ensuring responsible, compliant, and scalable implementation

• Lead the resolution of complex business and technical challenges across multiple teams and systems

• Coordinate across cross-functional partners, including risk, legal, and control functions, to ensure compliant and well-governed delivery

• Drive structured discovery, refinement, and backlog management to maintain a clear and outcome-driven book of work

• Monitor product performance and partner with stakeholders to continuously improve customer experience and business outcomes

• Communicate product progress, risks, and dependencies clearly to leadership and key stakeholders

• Contribute to a strong agile discipline, improving team delivery and execution over time

Required Qualifications:  

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience supporting digital products in Business, Merchant Services, or adjacent financial services domains (e.g., onboarding, lending, payments)

• Demonstrated success owning end-to-end delivery of digital product initiatives, from discovery through launch

• Strong partnership experience with engineering, architecture, data, and Experience Design teams

• Proven ability to translate business objectives into clear product requirements and prioritized backlogs

• Experience working across multiple stakeholders, balancing delivery timelines with evolving business needs

• Familiarity with digital application experiences, including customer onboarding, servicing, or transaction flows

• Understanding of risk, legal, and control considerations in financial services product delivery

• Experience supporting data-driven decision making, including use of analytics to inform product improvements

• Exposure to AI, automation, or decisioning capabilities within digital products, with ability to partner on practical implementation

• Ability to identify, manage, and resolve delivery risks, dependencies, and trade-offs across teams

• Strong problem-solving skills, with ability to break down complex business and technical concepts into actionable plans

• Effective communication skills, with ability to clearly convey product updates, risks, and recommendations to stakeholders

• Demonstrated ability to influence and collaborate across cross-functional teams

Job Expectations:

• Ability to travel up to 10% of the time.

• This position offers a hybrid work schedule.

This position is not eligible for Visa sponsorship.

Posting Location(s):                                                    

• 401 S Tryon St. – Charlotte, North Carolina 28202

• 2700 S Price Rd. - Chandler, Arizona 85286

• 1755 Grant St. – Concord, California 94520

Required locations listed.  

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.