Help Desk Analyst
SI Solutions, LLC
Centennial, CO, United StatesFull-timePosted 14 days ago
Get more Help Desk Technician openings
A short daily email when similar roles appear in Centennial. No account needed.
Description:
The Help Desk Analyst is the first point of contact for employees requiring technical assistance and support across Structural Integrity Associates and its subsidiaries. This role is responsible for responding to support requests, troubleshooting technical issues, documenting resolutions, and escalating issues when appropriate.
The position supports a wide range of technologies including end-user hardware, Microsoft 365, mobile devices, printers, conferencing technologies, remote access solutions, engineering software, and enterprise business applications. This position is best suited for someone who enjoys helping people, learning new technologies, and working collaboratively within a high performing team in a fast-paced environment.
Essential Duties & Responsibilities:
Qualifications:
Preferred Skills:
The expected salary range for this role is $64,300 to $71,400. Exact pay will be commensurate with location, experience, and qualifications.
The Help Desk Analyst is the first point of contact for employees requiring technical assistance and support across Structural Integrity Associates and its subsidiaries. This role is responsible for responding to support requests, troubleshooting technical issues, documenting resolutions, and escalating issues when appropriate.
The position supports a wide range of technologies including end-user hardware, Microsoft 365, mobile devices, printers, conferencing technologies, remote access solutions, engineering software, and enterprise business applications. This position is best suited for someone who enjoys helping people, learning new technologies, and working collaboratively within a high performing team in a fast-paced environment.
Essential Duties & Responsibilities:
- Manage support requests using the company's Service Desk ticketing system
- Resolves issues involving end-user hardware, operating systems, Microsoft 365, account access, printers, networking, mobile devices, business applications, and engineering software.
- Create, manage, and troubleshoot user accounts, permissions, and authentication using Active Directory, Microsoft Entra ID, and Microsoft 365 administration tools.
- Deploy and support company systems using Microsoft Intune, Windows Autopilot, and endpoint management tools.
- Assist users with software installs, configuration, updates, and licensing for company-approved applications.
- Support Microsoft 365, Teams, SharePoint, Box, NetSuite, VPN, and related cloud-based services.
- Support employee onboarding through workstation deployment, account provisioning, and IT orientation.
- Escalate complex issues and work with senior IT staff, vendors, and business units to ensure timely resolution.
- Maintain accurate documentation of troubleshooting activities, resolutions, knowledge base articles, and standard operating procedures. .
Qualifications:
- Associate’s degree in computer science, information technology, or related technical field. In lieu of degree, additional work experience and/or trade school is acceptable.
- Minimum 3 years of professional experience in a network or desktop systems specialist role
- Certifications like CompTIA A+, Microsoft Certified Professional or similar are strongly recommended.
- Knowledge of Microsoft 365 products (Office Suite, Exchange and SharePoint Online).
- Knowledge of Microsoft Active Directory management.
- Must be able to lift 25 to 40 pounds
Preferred Skills:
- Experience supporting Microsoft Entra ID, InTune, Windows AutoPilot, and Microsoft 365.
- Experience with Oracle NetSuite, Box.com and other cloud based applications.
- Experience with Service Desk ticketing systems and remote support tools.
- Experience supporting and managing mobile devices
The expected salary range for this role is $64,300 to $71,400. Exact pay will be commensurate with location, experience, and qualifications.
The average job posting receives 250 applications.
Stand out by tailoring your resume to this specific role. Our AI resume builder highlights the skills and experience that matter most to this employer.
More open roles at SI Solutions, LLC
More help desk technician roles in Centennial
Resume examples for this role
Explore related listings
Frequently asked questions
Who is hiring for Help Desk Analyst at SI Solutions, LLC?+
SI Solutions, LLC is actively hiring for this Help Desk Analyst role. Click "Apply Now" to submit your application directly on SI Solutions, LLC's careers page — Careeronaut doesn't charge employers or candidates for referrals.
When was this Help Desk Analyst role posted?+
This listing was first posted on 2026-07-23. We pull the latest copy from the source feed daily, and any role that's taken down gets removed from Careeronaut within seven days so you don't waste time on stale listings.
How should I apply to this Help Desk Analyst role?+
Start by tailoring your resume to the posting — most applicants send generic CVs and the first filter recruiters use is keyword relevance. Careeronaut's AI does this automatically: paste the job description, get a matched resume in under a minute, and download as PDF or DOCX.
Where can I find more Help Desk Technician jobs in Centennial?+
Browse all open help desk technician roles in Centennial on the listing pages linked below. You can filter by salary, remote-friendly, and posting date.