Office Services & Events Manager

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.

We work with some of America’s largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.

When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle – “Be Real” – that means being genuine, keeping your word, and having the courage to make tough decisions. Our “Be Real” values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.

Position Summary

The Office Services & Events Manager owns office operations, facilities strategy, and employee engagement programming across multiple TRANZACT locations. This role sets standards, manages budgets and vendor relationships, and leads a team of Office Services Administrators who execute day-to-day site operations. The Manager ensures consistency and excellence across all assigned locations while developing the Administrators who support them.
Office Operations & Facilities Leadership

• Own the office services budget for assigned locations, approving invoices and expenses processed by Administrators.
• Manage vendor relationships and negotiating service contracts (cleaning, catering, maintenance); serve as escalation point for issues beyond Administrator scope.
• Set space-planning strategy and workplace safety/ADA compliance standards; audit and coach Administrators on execution.
• Identify and implement office services process improvements and standards to drive consistency across locations.
• Serve as the primary liaison with building management on strategic/lease-level matters.
• Oversee equipment/supply strategy, including partnership with IT on shipping and warehouse management for sales centers.

Events & Engagement Strategy

• Working with Director to plan the annual and AEP event calendar and strategy for assigned locations; delegate on-site execution to Administrators.
• Select event vendors, negotiate contracts, and own event budgets and post-event ROI/feedback analysis.
• Partner with leadership, HR, and cross-functional teams to align events and engagement programming with company culture and strategic priorities.
• Develop creative concepts and themes for engagement initiatives that build team connection and company pride.
• Draft weekly calendars, newsletters, and employee communications for Administrator distribution.
• Partner with HR on wellness programs, recognition events, and community engagement initiatives.

Recruiting & Cross-Functional Partnership

• Partner with Recruiting leadership on hiring event strategy, pre-licensing exam venue planning, and out-of-state recruiting support.
• Represent Office Services on cross-functional and site-leadership initiatives.

Team Leadership & Development

• Manage, train, and develop Office Services Administrators at assigned locations.
• Set workload priorities for Administrators and conduct regular check-ins and performance feedback.
• Track and report office services KPIs, budgets, and site-level metrics to leadership.

Reports To
Director of Office Services & Events

TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer/Disability/Vet