Office Services Administrator

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.

We work with some of America’s largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.

When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle – “Be Real” – that means being genuine, keeping your word, and having the courage to make tough decisions. Our “Be Real” values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.

Position Summary

The Office Services Administrator provides on-site, day-to-day execution of office operations, facilities support, and employee engagement activities at their assigned TRANZACT location. This role acts as the front-line point of contact for employees, visitors, and vendors, carrying out the plans, standards, and budgets set by the Office Services & Events Manager. The Administrator ensures a safe, well-run, and welcoming site while freeing the Manager to focus on multi-site strategy and leadership.
Site Operations & Facilities Support

• Serve as the on-site point of contact for vendors (cleaning, maintenance, catering); submit and track work orders/service tickets, escalating unresolved issues to the Manager.
• Monitor site safety and badge protocols; report safety, security, or ADA compliance concerns to the Manager and HR.
• Maintain and replenish office equipment and supply inventory; place routine supply and equipment orders within approved budget.
• Process invoice submissions and expense entries for Manager review and approval; maintain organized expense records.
• Coordinate day-to-day conference room bookings and meeting-room setup/readiness.
• Manage badge issuance, badge replacements, and equipment returns for employees and departing staff.
• Support execution of space-planning changes (desk assignments, moves, signage) as directed by the Manager.
• Partner with IT and warehouse contacts to receive, log, and coordinate shipment of equipment/supplies for sales centers as needed.

Events & Engagement Support

• Execute on-site event logistics — setup, décor, catering coordination, and breakdown — per the Manager's event plan and budget.
• Order and distribute engagement materials, games, and prizes for employees and sales agents, including AEP activities.
• Distribute Manager-developed weekly calendars, newsletters, and announcements to employees via email and Teams.
• Assist with logistics for recognition programs, wellness initiatives, and volunteer events.
• Serve as the first point of contact for employee questions about office services and events, escalating as needed.
• Help maintain a welcoming, organized, and inclusive site environment that reflects TRANZACT's values.

Recruiting & Site Support

• Support recruiting logistics in partnership with the Recruiting team: interview scheduling, candidate communication, and on-site hiring event setup.
• Provide on-site guidance to candidates, new hires, and visitors, including pre-licensing exam venue logistics as needed.

General

• Handle additional site-based administrative and project tasks as assigned by the Manager.

Reports To
Office Services & Events Manager (assigned location).

TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer/Disability/Vet