Transportation Operations Specialist (Motor)

Summary

As a Transportation Operations Specialist (Motor), you will provide nationwide support for the "Accident Management Center'' activity to customers and other Fleet personnel on a diverse range of technical, administrative and analytical functions. Location of position: GSA , FAS, Fleet Vehicle Services, Maintenance and Accident Service provide nationwide support for the Accident Management Center. We are currently filling 11 vacancies, but additional vacancies may be filled as needed.

Duties

This position can be located in any of the following locations: Washington, DC; Kansas City, MO; Fort Worth, TX; Lakewood, CO; Tacoma, WA; Atlanta, GA; Boston, MA; Philadelphia, PA; Chicago, IL; Norfolk, VA; Houston, TX; San Antonio, TX; Spokane, WA; Vandenberg SFB CA; Chesapeake, VA; Monterey Park, CA; Hartford, CT; Louisville, KY; Manchester, NH, Oklahoma City, OK; El Paso, TX As a Transportation Operations Specialist (Motor), you will perform the following duties: Coordinates crash and accident reporting, commercial repairs and resolution of third party claims involving GSA Fleet vehicles, including all vehicle body and glass damage repair. Provides support to Federal Acquisition Service (FAS) customers through a national accident reporting and control system. Serves as primary point of contact (POC) for the Accident Management Center (AMC) function and exercises independent judgment to provide and gather factual and procedural information and data; answer questions from Fleet personnel, customers and vendors; identify problem areas/customer complaints, and monitor and coordinate the processing of accident reports and third party claims. Develops and/or provides recommendations to the supervisor to establish new, or revise existing work procedures, processes or methods. Prepares and delivers briefings to FAS/AMC management on issues such as completed studies and findings; recommended revisions to work methods, processes and techniques; customer service inquiries and recurring issues not responding to remedial action; required program evaluations and progress reports, etc. Receives calls from linked regions representatives, contractors, Federal agencies, Fleet Management Centers, repair facilities, service writers and vehicle operators concerning accidents and subsequent vehicle breakdown/damages. Ensures that information required to process vehicle accident reports is accurate and complete. Furnishes program information and provides technical assistance and guidance by reviewing and researching appropriate AMC records, claims, IT system data and other information resources such as history files, etc. Prepares related reports, correspondence and written analyses of AMC program activities and recurring issues, offering recommendations or suggestions for procedural changes to the AMC manager as appropriate.order to respond to requesting officials and other FAS personnel.

Requirements

If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 2 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. This position requires the ability to acquire and maintain Fleet Warrant Program Certification, which includes formal training, experience and 12 semester hours of college credit.

Qualifications and evaluation

A panel of Subject Matter Experts (SMEs) will review the application of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses. Knowledge of the characteristics, operation, installation and repair of motor vehicles (passenger, trucks, vans, etc.) required to evaluate the actions required to repair a collision or accident-damaged vehicle, and to return it to the fleet in a safe operating condition. Knowledge and ability required to identify and respond to various program related problems, situations and issues; answer technical and administrative questions, and provide accurate information to clients, vendors and third-parties involved in any/all aspects of accident reporting and resolution. Ability required to make recommendations or suggestions for improvement to established Accident Management Center (AMC) work processes, procedures and customer service or reporting requirements. Knowledge of fleet automated data systems required to perform a wide variety of work assignments involving the maintenance, input and verification of vehicle accident reports, third-party liability, vendor assignment and other program related data, and to prepare required reports. Ability to communicate orally and in writing with a wide variety of customers in varying situations. Demonstration of these KSAs must be supported by your application. Applicants should also make note of each KSA, as you will be asked to address them later in the application process. Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. If you are eligible under the Interagency Career Transition Assistance Plan (ICTAP) or GSA's Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration. You may preview questions for this vacancy.

Education

Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Benefits

You will have access to many benefits including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Transit and child care subsidies Flexible spending accounts Long-term care insurance Training and development

How to apply

Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application. To begin, click the Apply Online button on the vacancy announcement. Sign in or register on USAJobs and select a resume and documents to include in your application. Resumes exceeding two pages will not be accepted by USAJOBS and will prevent your application from moving forward in the hiring process. Please see Required Documents for additional details. Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process. Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job. Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). Need Assistance? Questions or issues completing an application and/or submitting documentation - contact fedhirehelp@applygovernment.com or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

Required documents

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit. Resume: Must not exceed two pages. Refer to the Qualifications section for resume requirements. Federal employee (includes current GSA employees): You must submit a legible copy of your most recent SF-50, Notification of Personnel Action, AND a SF-50 reflecting the highest grade held if different from your recent SF-50. The SF-50, block 24 must contain "1" or "2" AND block 34 must be a "1". Employees eligible under an OPM approved interchange agreement, block 34 may contain a "1" or "2". Note: If required to submit an SF-50 (Notice of Personnel Action), an equivalent agency Notice of Personnel Action form is acceptable. The SF-50 or equivalent agency Notice of Personnel Action form must show all of the following: effective date, position, title, series, grade, and rate of basic pay, tenure group 1 (career) or 2 (career-conditional), position occupied group, and name of agency. Promotion Consideration: If your most recent SF-50 became effective within the past year, it may not demonstrate that you meet the one-year time-in-grade requirement. In that case, submit additional SF-50(s) (such as promotion, within-grade increase, grade/range increase, or an SF-50 with an effective date more than one year old) that clearly document you meet the time-in-grade requirement. Reinstatement Eligible: Submit your separation SF-50 If you are claiming veterans preference: (a) DD-214 that shows your type of discharge, character of service and the dates of your active duty service. (b) If you are claiming 10-point preference or derived preference (spouse, widow/widower, or parent of a deceased or disabled veteran), you must submit documentation that establishes your entitlement in addition to the DD-214: VA disability rating letter or other official documentation (refer to SF-15 for complete list). SF-15, Application for 10-Point Veteran Preference Note: If sufficient documentation is provided to establish 10-point preference, preference may be granted based on the supporting documentation even if the SF-15 is not submitted. If selected, a completed SF-15 will be required prior to appointment. IF YOU ARE: Active duty military: Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted). Former Peace Corps or VISTA volunteer: Submit your Description of Service. Current or former Land Management Agency Employee - Submit a and b: (a) one or more SF-50s, including your most recent one that shows you were on a competitive time-limited appointment(s) with a Land Management Agency and served on the appointment for a period(s) totaling more than 24 months without a break of 2 or more years. (b) Copy of your agency's annual performance appraisal(s) or written reference(s) from a supervisor at the agency verifying satisfactory performance during your appointment(s). ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal. Current or former political appointee: Submit your SF-50. Applying under another special appointment authority: Submit proof of your eligibility under the appropriate appointment authority. See USAJOBS for more information. If you have a disability: Submit proof of eligibility. For information on eligibility and required documentation, refer to USAJOBS page for more information. College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a copy of your college transcript(s). Transcripts MUST show: name of the institution, student's name, course work/degree(s) completed/conferred and dates. If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.

Additional information

Candidates will not be hired based on their race, sex, color, religion, or national origin. Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches. If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage. Relocation-related expenses are not approved and will be your responsibility. On a case-by-case basis, the following incentives may be approved: Relocation incentive if you are a current federal employee Credit toward vacation leave if you are new to the federal government Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.