Operations Support Specialist

Summary

This position is within the Department of Energy, Office of the Chief Human Capital Officer, BPA Human Resources Service Center. As a key HR Specialist, you will support senior staff in one of the core HR functional areas. Depending on your assigned team, your focus may be on recruitment and placement, benefits, classification, training, compliance, or employee/labor relations. This is a fantastic opportunity to build a broad range of HR skills in a dynamic federal environment.

Duties

Powering the Pacific Northwest: Be the Force Behind Our Federal Workforce! Step into a pivotal role at the heart of the Pacific Northwest's energy future. Bonneville Power Administration (BPA) is renowned for providing an abundant, efficient, and reliable power supply, all while championing environmental stewardship. Our work powers millions of homes and businesses throughout the Pacific Northwest. To achieve this mission, we need a dedicated and talented workforce. As an Operations Support Specialist on one of our Human Resources teams, you will be a key player in hiring, developing, and supporting the incredible people who keep the lights on. This is more than a job; it's a launchpad for your federal HR career. You will gain hands-on experience and develop a broad foundation of skills in a dynamic, supportive environment. Your work will directly impact the well-being of our employees and the success of our organization. As part of a team, you will learn one of the core functions of federal human resources from the ground up. As an Operations Support Specialist, you will be the operational backbone of our HR team. While all roles share core responsibilities in ensuring the accuracy and integrity of our employee data, you will be assigned to a specialized team where you can deepen your expertise. Your specific duties will be focused within one of the following key HR functions: Core Responsibilities (All Teams): Be a Guardian of Data Integrity: Process a wide range of personnel actions with precision, interpreting federal guidelines to apply correct processing codes and legal justifications, ensuring every detail is accurate and every employee's record is secure. Potential Areas of Specialization: Recruitment and Placement: Shape our workforce by playing a direct role in attracting top talent. You'll prepare recruitment packages, draft compelling job announcements for a variety of federal roles, and ensure a smooth and compliant hiring process. Classification and Position Management: Master the art of organizational design by helping to determine appropriate job titles, series, and pay grades, ensuring fairness and equity across the agency. Benefits: Guide employees through their most important career milestones by helping them navigate federal benefits and retirement options, ensuring they have the information needed to plan for their future. Training and Development: Champion employee growth by helping to identify training needs, coordinating logistics for virtual and in-person courses, and providing direct support to our New Employee Orientation program. Employee and Labor Relations: Build critical skills by researching and analyzing information, providing recommendations on employee matters, and gaining foundational experience in awards and recognition programs. Compliance and Records Management: Sharpen your analytical skills by participating in HR program audits, helping to identify and resolve discrepancies to ensure our operations meet the highest federal standards.

Requirements

In accordance with Executive Order 14170, applicants are encouraged to respond to four short, free-response, essay questions in the questionnaire. Answer to these questions is not scored or rated. Your answers will be reviewed by the hiring manager and agency leadership if you are referred for selection consideration When you apply you will be asked a series of questions to determine your eligibility for employment and your qualification for this position specifically. You must answer all of these questions completely and truthfully. Key Requirements: You must be a United States Citizen. This employer participates in the e-Verify program. Males must abide by Selective Service registration requirements. You will be required to report in person to the official duty location.

Qualifications and evaluation

Category Rating Procedure: You will be evaluated for this job based on how well you meet the qualifications above. Once the application process is complete, your resume, supporting documentation, and questionnaire/assessment responses will be used to determine whether you meet the job qualifications. If you are minimally qualified for this job, your responses to the USAHires rating assessment(s) will be evaluated and you will be placed into one of three predefined quality categories. These categories are Best Qualified, Well Qualified, and Qualified. Application of Veterans' Preference: If you are a preference eligible candidate, you will be listed at the top of whichever quality category your rating places you in. Preference eligibles with a compensable service-connected disability of 10 percent or more are placed at the top of the highest category for all positions except scientific or professional at the GS-9 grade level or above (or equivalent). Career Transition Assistance Programs: To receive selection priority for this position, you must: 1) meet the eligibility criteria; and 2) be rated "well-qualified", which is defined as scoring 85.0 or higher. You must meet all qualifications and eligibility requirements by the closing date (08/12/2026) of this announcement. To preview the Assessment Questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13026447 USAHire: To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. The USA Hire Assessment includes a cut score. USA Hire cut scores are based on the minimum level of proficiency required to perform the job for a specific series and grade. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. The cut score is set at a government-wide level and not at the agency or individual vacancy level for USA Hire standard assessments. In accordance with 5 CFR 300.201(a), the U.S. Office of Personnel Management does not release testing and examination materials, scoring criteria including the specific cut score requirements, or other information used solely to determine individual qualifications, so as not to compromise the objectivity of the testing process.

Education

If substituting education for specialized experience you must submit proof of your qualifying education. Education must be obtained from an accredited institution recognized by the U.S. Department of Education. See Department of Education Accreditation Search to verify school accreditation. Foreign education must be reviewed by an organization recognized by the U.S. Department of Education. For special instructions pertaining to foreign education and a list of organizations that can evaluate foreign education, see the Department of Education website.DO NOT email or mail in any of your application documents. Documents will not be accepted outside of the online application system. Failure to provide college transcripts may result in a rating of 'Ineligible'.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. A complete application package must be submitted by 11:59 PM (EST) on the announcement closing date to receive consideration. The application process is as follows: You must have a login.gov account to sign into USAJOBS: https://help.usajobs.gov/how-to/account. To begin the application process in USAJOBS, click the Apply Online button. Answer the questions presented in the application and attach all required and supporting documentation. You must click the Submit Application button prior to 11:59 pm (ET) on the announcement closing date. After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder. If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can reuse the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application. You may update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account, select Update Application: https://login.usajobs.gov/Account/Login. This option will no longer be available once the announcement has closed. To verify the status of your application, during and after the announcement open period, log into your USAJOBS account; applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each application status means, visit: https://help.usajobs.gov/how-to/application/status. If you need help with login.gov or USAJOBS (e.g., account access, Resume Builder) visit the USAJOBS Help Center: https://help.usajobs.gov/how-to If you experience difficulty applying on USAJOBS, after clicking the Apply Online button, or you are experiencing a significant hardship hindering your ability to apply online, the Agency Contact listed in the announcement can assist you during normal business hours. If you receive any system error messages, take screenshots if possible, to aid technical support.

Required documents

To apply for this position, you MUST provide a complete application package which includes: Your two (2) page RESUME showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date). Information on how to create a federal resume https://help.usajobs.gov/how-to/account/documents/resume Cover Letter, optional, expressing additional information not covered in your resume. Transcripts, if specific educational requirements are indicated in this job announcement. Unofficial transcripts or any report listing institution, course title, credits earned (semester or quarter hour) and final grade is acceptable. It is your responsibility to provide adequate proof that you meet the educational requirements. Veterans' Preference documentation, if applicable, DD-214 Member Copy 4 showing type of discharge/character of service; current active duty members- certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter. For more information visit the USAJOBS Help Center & OPM CHCOC website for VOW information. Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.) For more information see the OPM Guide to Career Transition. Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

Additional information

This job opportunity announcement may be used to fill additional similar vacancies across DOE EEO Policy: USAJOBS Help Center | Equal employment opportunity policy Reasonable Accommodation Policy: Employees or applicants may request Reasonable Accommodation (RA) for assistance, when applying or competing for a job or performing a job due to their medical condition or to exercise their religious beliefs. If you need reasonable accommodation in the application or selection process, please contact the Staffing Specialist listed on this vacancy announcement. USAJOBS Help Center | Reasonable accommodation policy Reasonable Accommodation for USAHire: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here. Veterans Information: USAJOBS Help Center - Veterans Veterans and persons with disabilities are encouraged to apply. Telework: https://www.opm.gov/telework/ Selective Service Registration: http://www.sss.gov/ - Who must register: https://www.sss.gov/faq/#who-needs-to-register Hiring incentives may be authorized for a highly qualified candidate based on budget availability and in accordance with federal regulations. BPA strives to ensure a safe and positive work environment. We also understand the importance of work/life balance and offer a variety of programs and policies designed to create more flexible, responsive work environments supportive of commitments to community, home and family members. BPA also supports employees' overall wellness through its Be Well program, which helps employees adopt healthier lifestyles and feel better about their work/life balance. The program supports five key areas of life: career, community, financial, physical and social.