Advanced Medical Support Assistant

Summary

The incumbent performs as an Advanced Medical Support Assistant within the Captain James A Lovell Federal Health Care Center (FHCC) in the Group Practice Management (GPM) Department. Within one of the following sections: Centralized Scheduling (FHCC, DoD, and Mental Health Call Centers), Medical Home Port Clinics (DoD), Immunization Clinic (DoD), Referral Management, Community Care, Community-Based Outpatient Clinics (Kenosha, Evanston, and McHenry CBOCs), Clinical Support Clinics among others.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Functions or Scopes of Practice An acute and outpatient care setting for both VA and DoD patients in accordance with VHA Directive 1230 and 1232 for scheduling of appointments. Works collaboratively in an interdisciplinary coordinated care delivery model and performs administrative duties, customer service, and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. Assigned Duties: Incumbent uses a variety of window-based applications in day-to-day activities and duties such as Outlook, Excel, and Word; competent in use of the medical record applications (Revenue Cycle, Power Chart, Joint Legacy Viewer (JLV), DoD Genesis, Rad Net, Perioperative Scheduling in Schapp Book, and Remote Data), and can retrieve the necessary data when required. Collects and retrieves complex technical data, ensuring productivity remains at the desired level. Capable of efficiently carrying out responsibilities in the event of computer system failure by managing phone calls, directing activities, and fulfilling any necessary role during an emergency. Support patient safety standards by ensuring that all patients are accurately identified by Cerner. This is achieved by utilizing two forms of identification: the date of birth and the patient's first and last name. The Veteran Health Identification Card (VHIC) may also be presented by the patient for identification purposes. The incumbent is required to validate and update patient demographic information during each interaction with the patient, whether in person during check-in or over the phone. This will reduce the occurrence of returned mail due to incorrect addresses and the inability to contact the patient by phone due to a wrong number. The incumbent will ensure that all VA and DoD patients' records are correlated in (Electronic Health Record) and will verify/update demographics and insurance information that will connect to Joint Legacy and DoD Genesis on every patient visit. The incumbent daily responsibilities include the scheduling, cancellation, and rescheduling of patient appointments, printing the Patient Tracker appointment list for schedule patients the day prior, and the verification and clearing of workload queues (Displaced, Cancel/No- Show, Past Due Arrivals, Referrals, and Future Requests) in Revenue Cycle daily. Establish and sustain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., facilitate/process secure messaging with the patient and team effectively both orally and in writing when needed; assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities). Specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. The incumbent will print the After Visit Summaries for patients following clinical visits, once a provider has signed the note, if accessible (which offers patient information for review and utilization in their treatment and care). The incumbent is authorized to send the After Visit Summaries, Medication Profiles, and Lab Results via mail only upon request from clinical staff. The incumbent can print a wristband and provide it to the patient. The patient will be requested by the incumbent to examine the wristband and verify the accuracy of the information: last and first names, Medical Record Number (MRN), and date of birth. Work Schedule: 0730-1600 Monday-Friday Compressed/Flexible: N/A Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: N/A Virtual: This is not a virtual position. Functional Statement #: 07361F

Requirements

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications and evaluation

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

How to apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/21/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13056103. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Required documents

To apply for this position, you must provide a complete Application Package which includes: Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc. Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) PCS Orders Performance Appraisal Professional Certification Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.