Support Center Receptionist II

At Bluegrass Care Navigators we are committed to a work setting that treats all team members with fairness, dignity, and respect. We offer our team members an opportunity to grow, to develop professionally, and to work in a team environment. You can help our team make a lasting difference. Join #TeamBCN where your work matters, and your time is valued.

Schedule: Tuesday-Saturday, 9:00am-6:00pm

Position Summary

The Support Center Receptionist II serves as the first point of contact for all inbound calls to BCN. In this role, the Receptionist exemplifies BCN’s core values—Excellence, Innovation, Sustainability, Diversity, Compassion, Integrity, Respect and Dignity, and Teamwork—by providing exceptional customer service to both internal and external callers. The Receptionist must be able to manage a wide variety of callers and call types, utilizing technology and adhering to established policies and procedures. In addition to reception responsibilities, this position supports the entry of Service Line referrals into BCN, manages referral databases, and provides customer service related to potential patient admissions.

Position Qualifications

• Associate degree in a business-related field preferred; High School Diploma or GED with related experience.
• Past customer service experience required; Business/office operations experience preferred preferably in healthcare.
• Must demonstrate exceptional interpersonal relationship skills necessary to interact in a positive, compassionate, and professional manner with all types of callers (i.e. patients/clients' families, referral sources, partners, and BCN team members).
• Must have the ability to organize, prioritize, and manage multiple, competing priorities with great attention to detail, accuracy, customer experience, and confidentiality.
• Must demonstrate the ability to maintain accountability to required outcomes/metrics and work independently and creatively while functioning as part of a cooperative, coordinated team.
• Ability to exercise judgment and discretion in confidential matters.
• Able to cope with family emotional stress and tolerant of individual lifestyles.
• Ability to partner with multiple clinical teams to ensure excellence in customer service.
• Knowledge of medical terminology is preferred.
• Must have strong working knowledge of phone and computer equipment.
• Team members will be expected to comply with Bluegrass Care Navigators (BCN) Employee Health, infectious disease, and vaccination policies.
• Must be a licensed driver with an automobile in good working order, that is insured in accordance with state minimum requirements.

Bluegrass Care Navigators is committed to creating a diverse environment and complies with Equal Employment Opportunity and Title VI guidelines. Employment with Bluegrass Care Navigators, as well as our services, are available to all qualified individuals. We embrace and celebrate differences of persons of varying age, ethnicity, gender, disability, race, color, sex (including sex characteristics, intersex traits, pregnancy or related conditions), sexual orientation, gender identity, sex stereotypes, religion, national origin, political affiliation, socioeconomic and family status, geographic region, and other characteristics that make our employees unique.

It is the policy of Bluegrass Care Navigators to implement fair and effective personnel policies and to require all employees to serve the organization's mission and values.