Fleet Support Specialist, Field Integration & Test (R5615)
Shield AI
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Your main goal is high fleet readiness and uptime for the current deployment.
What you'll do:
Primary duties
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Site surveys: Assess deployment locations before installation. Check site conditions, infrastructure, power, communications, and physical and environmental limits. Record your findings to support integration planning.
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Field installation: Install, set up and configure systems at customer sites. Make sure each installation meets technical and operational requirements before handover.
Additional responsibilities
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System configuration and validation: Configure and validate deployed systems, including new capabilities before they go into operational use.
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Field troubleshooting: Be the main troubleshooter in the field. Diagnose and fix hardware, software and subsystem issues quickly to keep operations moving.
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Maintenance and sustainment: Own parts readiness, scheduled and unscheduled maintenance, and fleet sustainment.
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Field modifications: Carry out approved changes to fielded hardware and systems.
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Configuration management: Keep accurate configuration records for all deployed assets.
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Technical decisions: Make field-level technical decisions, with input from the Field Integration Engineer.
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Integration support: Support integration planning and help with execution tasks. Contribute to long-term fixes and root cause analysis by collecting field data and reporting findings.
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Customer support and training: Give customers technical support and hands-on training on system setup, operation and upkeep.
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Cross-team coordination: Work closely with engineering, operations, logistics and customer teams to fix issues and keep deployments ready.
How we measure success
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Thorough, accurate site surveys that make installations go smoothly
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Installations finished on schedule and to spec
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High system readiness and uptime across deployed assets
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Quick, effective fixes for field issues
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Accurate configuration and maintenance records
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Customers who are trained and confident using the systems
- The job generally requires lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching and carrying.
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On-site in Frisco, Texas
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Up to 50% travel
Physical requirements
Travel and location
Required Qualifications:
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One of the following:
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A high school diploma or equivalency certificate with a STEM focus, plus 5+ years of experience as a Telecommunications Technician, Field Engineering Specialist or in an engineering role
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A bachelor's degree in an engineering or technology field
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2+ years of experience working with electrical and radio-frequency (RF) systems
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Hands-on experience with site surveys and field installation of technical systems
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Deep expertise in communications systems, including installing, integrating and testing radios, datalinks, antennas and network equipment in the field
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A proven, hands-on record troubleshooting complex technical systems in field or operational settings
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Experience with maintenance, sustainment and configuration management
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The ability to make sound technical decisions under time pressure in austere environments
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Clear communication, including training customers and working across teams
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Ability to obtain a Secret security clearance
Preferred Qualifications:
The average job posting receives 250 applications.
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