Application Support Engineer
Global Quest
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Application Support Engineer
Work Arrangement: Hybrid (Onsite + Remote)
Location: Buffalo, NY
Duration: 12-month contract (40 hrs/week; 2,088 total hours)
Work Authorization: U.S. Citizens or Green Card holders only
Engagement Type: W-2 only
Overview
This role supports the Commercial Equipment Finance Technology division and provides end-to-end ownership of application changes, integrations, infrastructure, and production support across three core application teams. Engineers in this group own the full change lifecycle from design through deployment and post-release support.
Key vendor platforms include InfoLease and Rapport; while the team does not own their core code, they own the administration, integration engineering, infrastructure, data pipelines, and business partnership supporting them.
Key Responsibilities:
Full SDLC Ownership
- Own delivery from development testing documentation promotion production
- Maintain formal change documentation and expected vs. actual outcomes
- Execute after-hours production releases and participate in CAB as needed
Integration & Data Engineering
- Build and support integrations with GApple, ACH, Snowflake, and internal platforms
- Develop and maintain SQL extracts, data feeds, batch processes, and file transfers
Systems & Infrastructure
- Administer and support SQL, PowerShell, Linux scripting, Windows/Linux servers, AD
- Perform monthly patching and compliance activities
Production & Business Support
- Provide daily production support, issue triage, job monitoring, and user assistance
- Maintain strong partnerships with business stakeholders
Agile & Delivery
- Work in Agile sprints using JIRA/Confluence
- Manage releases using GitLab, Artifactory, Ansible, CI/CD pipelines
On-Call & Schedule
- On-call: ~1 week per month
- After-hours releases: ~1 per month
- Current hybrid: Remote Mon/Fri; Onsite Tue–Thu
- Future model: Onsite Mon–Thu; Remote Fri
- Core hours 8–5 (flexible)
Candidates must be local or able to relocate immediately; onsite interviews required.
Required Qualifications
- Associate degree + 4+ years experience (or equivalent)
- Strong skills in SQL, PowerShell, Linux scripting, Windows/Linux servers, AD
- Experience owning full SDLC in production environments
- Strong communication, documentation, and delivery discipline
Preferred
- Financial services or equipment finance systems experience
- Strong application integration background
- Experience in regulated production environments
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