Product Support Coordinator – Insurance Operations

Our client is seeking a detail-oriented Product Support Coordinator to support business operations within a fast-paced insurance and risk management environment. This is an excellent opportunity for individuals seeking to expand their experience in insurance operations, underwriting support, policy administration, and cross-functional business processes.

The ideal candidate is highly organized, analytical, customer-focused, and comfortable working with multiple stakeholders while managing time-sensitive tasks and documentation.

No Visa Sponsorship | No Relocation Assistance

Contract Duration: 6 months (extension based on performance) | W2

Work Schedule: Hybrid | 3 days onsite (Tuesday through Thursday)

Please Note: Candidates must reside within a 30-45 minute commuting distance

Responsibilities:

• Provide administrative and operational support during peak workload periods.
• Contribute feedback and suggestions to improve workflows and team efficiency.
• Maintain accurate records and documentation while adhering to service standards.
• Assist with ongoing process improvement initiatives and operational enhancements.
• Professionally communicate with internal and external stakeholders regarding operational and administrative matters.
• Collaborate with teams across underwriting, claims, compliance, product management, and other business functions.
• Support property and building information validation processes by reviewing information and escalating non-standard findings when appropriate.
• Assist with the timely distribution of policy correspondence, legal documents, and other business-related communications via email and physical mail.

Qualifications (Must-Haves)

• High School Diploma or GED.
• Strong time management and prioritization skills.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to work effectively both independently and collaboratively.
• Analytical mindset with a willingness to learn new concepts and processes.
• Proficiency in Microsoft Office Suite, including: Excel, Word, Outlook, PowerPoint and Microsoft Teams.

Preferred Skills:

• Insurance, mortgage, financial services, or related office experience.
• Exposure to underwriting, policy administration, claims, or insurance operations.
• Familiarity with building construction terminology or property-related documentation.
• Insurance or financial industry coursework, certifications, or professional designations.
• Previous experience in an administrative, coordinator, operations, or customer support role.