Program Support Assistant

Summary

By law, this Office of Inspector General has continued oversight responsibility for United States funded foreign assistance activities across multiple agencies, to include the Millennium Challenge Corporation, the Inter-American Foundation, the US African Development Foundation, USAID and the Department of State. Responsibilities may additionally include oversight of and/or oversight coordination for foreign assistance programs with other interagency partners throughout the US Government.

Duties

As a Program Support Assistant at the full performance level, you will; Serve as a Confidential Assistant providing administrative, clerical, and program support to the Office of General Counsel, including office operations, coordination and tracking of Whistleblower Program activities, and FOIA administrative support. Provide general administrative and clerical support to the General Counsel and all OGC staff, including scheduling, travel assistance, records management, filing, office supply coordination, meeting logistics, and editing or preparing routine correspondence. Organize and maintain office records, correspondence, and workflow systems to support smooth operations and ensure timely retrieval and disposition of documents. Serve as a receptionist/intake point for clients, respond to routine inquiries, and follow up with OIG staff on pending matters to ensure timely completion of tasks. Support OIG Front Office components, including the Offices of Communications and Innovation, International Partnerships, and Overseas Contingency Operations, by attending meetings and assisting with administrative processes that facilitate effective program operations. Provide administrative support for the Whistleblower Protection Program by receiving, logging, routing, and tracking disclosures and complaints; generating standard correspondence; conducting follow-up; communicating with stakeholders; and maintaining relevant databases and records. Support the FOIA Program by receiving and processing incoming FOIA requests; generating acknowledgments and routine responses; tracking deadlines; coordinating with OIG staff on request processing; and managing FOIA records and final document assemblies. Apply established administrative procedures and judgment to maintain workflow tracking systems, ensure timely action on assignments, and recommend improvements to clerical processes where appropriate. Communicate and coordinate with internal and external stakeholders to exchange information, ensure accurate processing of administrative actions, and maintain effective working relationships across OIG offices. Safeguard sensitive information, maintain confidentiality of legal and program-related materials, and comply with all applicable policies, including FOIA, Whistleblower Protection, Privacy Act, and records management requirements. Perform other duties as assigned in support of OGC and Front Office operations.

Qualifications and evaluation

We use a multi-step process to review and evaluate applicants: You will be evaluated based on how well you meet the qualifications listed in this announcement. You will be assessed on the following competencies: Administrative Processes and Techniques Organize workflow or clerical and administrative support functions Interpret and apply policies and guidelines Technology Awareness Verbal and Written Communication Evaluation will be based on your application materials (such as your resume and supporting documents), your responses to the application questionnaire, and the results of all required assessments. Resume Requirement Please limit your resume to 2 pages with the font size no smaller than 10 points. If your resume is more than 2 pages, only the first 2 pages will be reviewed and considered for the qualification determination. Minimum Qualification Question As part of the application process, you must answer a minimum qualification question addressing whether you meet the Specialized Experience required for this position, as described in this announcement. Your response must be supported by the experience documented in your resume. If your resume does not demonstrate the required Specialized Experience, you may be found not qualified. If you meet the eligibility and minimum qualification requirements, your application will be further evaluated based on your answers to the vacancy questionnaire, using the Category Rating Method. This means you will be placed into one of three categories: Best Qualified, Well Qualified, or Qualified, depending on your responses. Your rating may be lowered if your responses are not supported by the experience described in your resume. Veterans' preference is applied by listing preference eligibles ahead of non-preference eligibles within the same category in which they are placed. Qualified preference eligibles with a compensable service-connected disability of at least 10 percent (CPS and CP) will be placed at the top of the highest quality category (Best Qualified), ahead of all other preference and non-preference eligibles, regardless of the quality category in which they are placed as a result of the assessment of their qualifications (excepted for scientific or professional at the GS-9 grade level and above). A selecting official may make selections from the highest quality category (Best Qualified), provided no preference eligibles in that category is passed over to select a non-preference eligible. SME Resume Review Subject Matter Experts (SMEs) will review your resume to determine whether you meet the required Specialized Experience. SME Structured Interview You may be invited to participate in a structured interview with one or more Subject Matter Experts (SMEs) to assess the required competencies for the position. Applicants who successfully pass the assessment(s) may be referred to the Hiring Manager for consideration. You must complete all required steps in the process, including submitting an application and resume and participating in the structured interview, to be considered for this position.

Education

This position does not have a positive education requirement.

How to apply

The following instructions outline our application process. You must complete this online application process and submit any applicable required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. If applying online poses an extreme hardship, you must contact the human resources office no later than two business days before the closing date of this vacancy announcement. Our Office will provide an alternative application method upon approval of the hardship notification. After the advertisement has closed, we will not grant requests to apply via alternative plans. Please note, we must receive all required documents by the closing date via online or alternative methods. We will determine your eligibility and qualifications based solely on the material received by the closing date. Step 1 - Review the Job Announcement (https://apply.usastaffing.gov/ViewQuestionnaire/13040661) Before you apply, we suggest you review the entire job announcement. Pay close attention to the Major Duties section and the How You Will Be Evaluated section, where you will see the areas upon which an HR Specialist or Subject Matter Expert will evaluate your application and a link for previewing online questions. Step 2 - Create or Upload a resume with USAJOBS (www.usajobs.gov) Create or upload a resume in USAJOBS. You may wish to customize your resume to ensure it supports your responses to the online questions and addresses the Knowledge, Skills, and Abilities listed in the How You Will Be Evaluated section of the job announcement. For resume tips, click here.-Although you must enter your Social Security Number (SSN) for USAJOBS, we will only see the last four digits for identification purposes. Step 3 - Apply Online Click the "Apply Online" button on this announcement and then select the resume you wish to submit with your application. You will be redirected to the OPM's USA Staffing website to complete the application process. Step 4 - Answer the Online Questions and Submit Your Online Application If this is your first time on OPM's USA Staffing website, the system will prompt you to register by answering questions about your eligibility for Federal employment. Select "Take me to the assessment" and click on the "Next" button to answer the job-specific questions. The system will save these responses and take you back to the main screen so that you can answer the job-specific questions. You must answer all the questions and click the "Finish" button. Step 5 - Review and Confirm Your Submission You will now have the option to upload a document or print fax cover sheets for documents (see Step 6 for details). Once you click "Done," you will see a summary of your application for your review, and you may also print a copy for your records. When you click "Finish" at the bottom of the page, our system will then direct you back to USAJOBS, where you can confirm that you correctly submitted your application, and you can track your application status. Step 6 - Submit Documents You can submit any applicable required or optional documents (see below) by document upload, fax, or e-mail. Whichever method you choose, please include the job announcement number with your records. To protect your privacy, we encourage you to remove your SSN from any documents that you submit. Document Upload: You may upload documents in one of two ways: Once you finish answering the questions in the job announcement, the system will prompt you to upload your document(s) to your application. You will be given a choice to either upload the document as part of the application process or select a copy that you've already loaded on USAJOBS. Or You can upload a document to an existing application by logging into your USAJOBS account profile. Click on "My Applications" and search for the vacancy. Once you've located the vacancy, click on the vacancy and select "Apply Online." Move through your existing application to the Documents page and select upload to add a document to your application. Be sure to review your complete application for confirmation that you uploaded the document.

Required documents

Resume (limited to 2 pages) showing relevant experience (to include month and year). Most recent performance appraisal if applicable Veterans' documentation, if requesting consideration under any veterans' hiring eligibilities such as VRA, preference point entitlement (e,g, DD214, SF-15, and Veteran's Administration Letter). For a detailed list of documents, click here. Supporting documentation if seeking eligibility based any other special hiring authority (e.g., disabled veteran, Schedule A) For a detailed list of documents, click here. Supporting documentation ICTAP/CTAP if applicable Status candidates submit a recent copy of your SF-50 (Notification of Personnel Action); your document must reflect grade, step, tenure code 1 or 2, and type of position occupied. Documents That Are Required for Verification of Eligibility:Your resume:your resume must support the specialized experience described in this announcement. Please limit your resume to 2 pages with the font size no smaller than 10 points. If your resume is more than 2 pages, only the first 2 pages will be reviewed and considered for the qualification determination. Other supporting documents: Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy. You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration. (If applies) Copies of transcripts are required if qualifying based on education for this announcement; failure to submit will result in removal from consideration. If you are selected for the position, official transcripts are required before appointment to official duty Veterans' documentation, if requesting consideration under any veterans' hiring eligibilities such as VRA, preference point entitlement (e,g, DD214, SF-15, and Veteran's Administration Letter). Proof of United States Citizenship (birth certificate or other acceptable documentation, may be required upon request). Proof of military service (DD214s or other equivalent documents). Proof of government service providing reinstatement eligibility Notification of Personnel Action, SF-50 or other equivalent document. SF15, Application for 10-Point Veteran's Preference and appropriate documentation (for 10-point compensable or non-compensable disability preference, Purple Heart, disability pension, or preference based on service of spouse or child). Supporting documentation if seeking eligibility based any other special hiring authority (e.g., disabled veteran, Schedule A) For a detailed list of documents, click here. Status candidates can submit a recent copy of your SF-50 (Notification of Personnel Action), your document must reflect grade, step, tenure code 1 or 2, and type of position occupied. Proof of government service documenting that you have met time-in-grade requirement: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).

Additional information

These are Testing Designated Positions (TDPs) under the Agency's approved Drug-Free Work Place Program. All applicants selected for this position will be subject to random drug testing once they begin working for the Agency. SELECTIVE SERVICE: http://www.sss.gov/ EEO Policy Statement: https://help.usajobs.gov/index.php/EEO_Policy_Statement Reasonable Accommodation Policy Statement: https://help.usajobs.gov/index.php/Reasonable_Accommodation_Policy_Statement Veterans Information: http://www.fedshirevets.gov/ Telework: www.telework.gov Disability: www.opm.gov/disability/mngr_3-13.asp Noncompetitive Appointment Authorities: The following links contain information on the eligibility requirements to be considered under a noncompetitive appointing authority: http://www.opm.gov/hr_practitioners/lawsregulations/appointingauthorities/ Selections are made on the basis of merit without regard to race, ethnicity, color, religion, sex (including pregnancy and gender identity), national origin, age, disability, sexual orientation, genetic information, or any other non-merit-based factor. If needed, additional selections will be made from this announcement.