Director of Infrastructure & Operations Services

Summary

The Federal Aviation Administration (FAA) is where innovation meets purpose. We ensure the safety and efficiency of the nation's aerospace system, overseeing air traffic, advancing cutting-edge aviation technologies, and shaping the future of flight. Our mission is to deliver the safest, most efficient aerospace system in the world. Join a team where your work has real impact, your ideas drive progress, and your career helps keep millions moving safely every day.

Duties

The Director, Infrastructure & Operations Services serves as a senior executive responsible for the strategic direction, governance, and performance of the FAA's enterprise IT infrastructure. The Director ensures continuity, reliability, scalability, and security of mission-critical IT services supporting more than 50,000 users across 1,000+ FAA facilities. The Director provides executive oversight for the FAA's operational IT environments, including the National Airspace System (NAS) network, Research & Development and Mission Support networks, on-premises datacenters, national co-location facilities, and the FAA's cloud ecosystem. The role includes stewardship of more than 80,000 IT assets essential to aviation safety and enterprise operations. Reporting to the Deputy Chief Information Officer, the Director collaborates with senior leaders across the FAA, DOT, and partner agencies to advance modernization, strengthen resilience, and align infrastructure capabilities with national aviation priorities. The Director manages an annual budget exceeding $20 million and leads a workforce of more than 115 personnel, including subordinate managers and senior technical experts. The Director leads a 24x7x365 operational enterprise, ensuring rapid response to critical incidents and operational disruptions. The position requires expert knowledge of federal IT policies, enterprise operational frameworks, and performance metrics, along with the ability to navigate complex stakeholder environments and lead integrated IT management strategies. Principal Duties and Responsibilities: Provides executive direction for FAA technology and infrastructure networks, ensuring integrity, resilience, and operational continuity. Leads enterprise efforts to protect critical systems and rapidly restore operations following outages or cyber events. Ensures delivery of effective, efficient, and secure 24x7x365 back-end IT services that support reliable, scalable, and high-performing infrastructure. Serves as principal advisor to the FAA CIO and Deputy CIO on operational effectiveness, technical integrity, and strategic direction of enterprise IT infrastructure. Provides executive leadership for AIT's enterprise architecture and engineering organizations and oversees the FAA's Enterprise Operations Center. Leads IT service delivery programs, including change and configuration management, deployment services, and resource management across network, hardware, and software environments. Oversees network operations, Trusted Internet Connections, authentication services, network performance, account provisioning, and identity/access governance. Directs cloud and hosting services, including management of the FAA Cloud Services enterprise contract and operational oversight of cloud and on premises hosting environments. Leads enterprise IT product and service management, including productivity tools, endpoint lifecycle management, and oversight of client computing devices and mobile technologies.

Requirements

We are not accepting applications from noncitizens.

Qualifications and evaluation

Once the application process is complete, a review of your resume and supporting documentation will be conducted. If you possess the Executive Leadership Dimensions (ELDs) and Mandatory Technical Requirements (TRs) listed above, your application package may be further evaluated by an Executive Rating Panel. Additionally, Hiring Managers may choose to interview highly qualified candidates via one or more interviews. IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Education

An education requirement has not been established for this occupational series.

How to apply

This recruitment will be conducted using a RESUME-ONLY application process. Your resume must not exceed two (2) pages and must clearly describe your professional experience and accomplishments that demonstrate you meet the Executive Leadership Dimensions and Mandatory Technical Requirements for this position. Resumes longer than 2 pages will not be accepted and will result in removal from consideration. Resumes must be uploaded to your USAJOBS application and submitted in either Word (or Word-compatible) or PDF format. You are strongly encouraged to review the Office of Personnel Management's Guide to Senior Executive Service Qualifications and Qualifications Review Board for examples and tips on preparing an effective executive resume: OPM SES Qualifications Guide. To apply, click the Apply Online button in the job announcement. You will need to create an account or log in to your existing USAJOBS account: USAJOBS Help. Be sure to upload your two-page resume and all required supporting documents before submitting your application. You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.

Required documents

RESUME: All applicants must submit a resume limited to two (2) pages. Eligibility and qualifications will be determined solely based on the information provided within this two-page resume. Your resume must include sufficient detail to validate your qualifications, including employment start and end dates (month/year), position titles, and full-time or part-time status (or average hours worked per week). It must clearly demonstrate your relevant experience and education as they relate to the position's requirements. SF-50: Current or former federal employees must submit an SF-50. Submit your current or most recent SF-50. Do not submit an award SF-50, as these do not verify eligibility. Additionally, Career Executives or those with FAA Executive System (FAAES) or Senior Executive Service (SES) reinstatement eligibility must submit an SF-50 showing career FAAES or SES to receive non-competitive consideration. Candidate Development Program (CDP): If you have completed an OPM-approved SES CDP, include a copy of your OPM certificate. Failure to submit any required documents by the closing date will remove you from consideration.

Additional information

Position may be subject to a background investigation. A one-year probationary period may be required. Veterans preference does not apply to the FAA Executive System. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing. If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so (see https://www.sss.gov/RegVer/wfRegistration.aspx)Designated or Random Drug Testing required. This is not a bargaining unit position. Links to Important Information: Locality Pay, COLA