Operations Supervisor

Summary

The United States District Court for the Western District of North Carolina is accepting applications for an Operations Supervisor for the Charlotte, NC divisional office. This is a supervisory position.

Duties

Supervise employees involved in operational activities, including assigning and reviewing work, evaluating performance, maintaining employee records, and recommending disciplinary actions. Develop and conduct employee performance evaluations. Assist in developing work standards. Supervise, delegate, and prioritize workload. Implement staff procedures and conduct staff meetings. Oversee office functions. Identify issues and resolve disputes. Make recommendations regarding employee appointments, promotions, and separations. Develop and execute detailed training grids for new staff Including training staff on policies, procedures, and internal controls. Supervise court operations. Coordinate and communicate office procedures with unit executives, managers, judges, and chambers staff. Oversee records and mail management activities. Oversee receipt and review of incoming documents for conformity with federal and local rules. Monitor data quality assurance activities, including case opening and closing. Guide staff involved in trouble-shooting problems with automated case management systems. Arrange for or provide CM/ECF employee training and test and evaluate new case processing versions. Assist attorneys and their staff with electronic documentation filing. Ensure that monies received are receipted and designated staff completes appropriate reconciliation process. Act as backup for reconciliation as needed. Ensure compliance with internal financial controls. Assist with duties associated with attorney admissions and naturalization ceremonies, as applicable. Work closely with other Operations Supervisors to assist in problem-solving, forward planning, including procedural review and creation. Communicate and respond to management requests regarding operations. Answer procedural questions for judges, staff, and the public. Provide customer service and resolve difficulties while complying with regulations, rules, and procedures. Abide by the Code of Conduct for Judicial Employees and court confidentiality requirements. Demonstrate sound ethics and good judgment at all times. Handle confidential and sensitive information appropriately. Provide Courtroom Deputy backup coverage as needed for both Magistrate and District Court. Travel to divisional offices on a regular basis and traveling for conferences and training will be required. Other duties as assigned.

Requirements

The selected candidate will be required to undergo a background investigation.

Qualifications and evaluation

All applicants will be evaluated based on experience, prior performance evaluations, professionalism of application packet submitted, and personal interview.

Education

A Bachelor's degree is required.

Benefits

BENEFITS The judiciary offers several exceptional benefits to its employees. As a judiciary employee, you may be eligible to participate in the following benefits programs: Health Insurance Dental and Vision Insurance Thrift Savings Plans (Retirement savings plan) with a government matching contribution Life Insurance Paid Annual and Sick Leave 11 Federal Holidays per year Flexible Spending Accounts (Medical and Dependent Care) Commuter Benefit Program Long Term Care Insurance Additional information about federal judiciary benefits and compensation can be found on the United States Courts website career page at: http://www.uscourts.gov/Careers.aspx.

How to apply

HOW TO APPLY: Complete applications must be submitted to hr@ncwd.uscourts.gov. Please reference job announcement number JA 26-13.

Required documents

Applicants must submit the following in a single PDF file; AO78, Application for Federal Judicial Branch Employment Resume and cover letter. Cover letter should include your leadership philosophy and how you apply it currently Most recent two performance appraisals The AO78, Application for Federal Judicial Branch Employment can be found on our website at: http://www.ncwd.uscourts.gov/employment. Application packages should be submitted in a single PDF document via e-mail to hr@ncwd.uscourts.gov by close of business on November 23, 2026, at 5:00 p.m. to be given priority consideration. Please reference Job Announcement # 26-13.

Additional information

The Western District of North Carolina is an Equal Employment Opportunity Employer.