IT SPECIALIST (NETWORK/SYSADMIN)

Summary

Opened Area(s) of Consideration: 1 DEFINITION OF AREA(S) OF CONSIDERATION: Area 1 - AKNG Permanent or Indefinite technicians. PDCN: D2728000 Selecting Supervisor: Michael Cortez

Duties

Serves as an advisor to the Supervisory Logistics Information Technology (LIT) Specialist (SASMO) and Systems Administrator on all Combat Service Support (CSS) Automated Logistics Systems and Programs. Exercises knowledge and oversight for all matters pertaining to the fielding and operation of Automated Logistics System and Programs. Utilizes an extensive knowledge of logistics programs/operations and a clear understanding of automated systems to manage projects and programs for systems integration of CSS automation. Identifies funding requirements to support SASMO operations, justifies and submits budget requirements for State/Territory operating budget, and executes funds received. Is the technical expert within the State/Territory responsible for providing technical and functional guidance for serviced Automated Logistics Systems and Programs. Serves as project leader/supervisor responsible for developing, assigning, and coordinating duties and projects for LIT systems administrators. Serves as the senior LIT systems administrator responsible for planning, coordinating, modifying, implementing, and troubleshooting to support customer needs. Reviews SASMO Standard Operating Procedures (SOPs) to ensure they are current (i.e., help desk, repair operations, etc.). Evaluates trouble tickets escalated from the help desk, setting priorities on a weekly and monthly basis. Coordinates automation initiatives with State G6 and G3 elements. Operates as the Quality Control Specialist for the Quality Control Program and Quality Control Plan. Oversees a variety of studies, analyses, and reports regarding the integrity of all LIT systems. Conducts quality inspections, customer feedback, and continuous improvement initiatives associated with the Quality Control Plan. Perform Software conversion, hardware fielding and continuous support. Researches and resolves hardware, software, and applications program problems by troubleshooting and working with user, NGB support agencies, and/or manufacturer/vendors/representatives as required. Develops/implements programs to ensure software and vulnerabilities updates are applied in proper order. Coordinates and communicates with Department of the Army (DA), National Guard Bureau (NGB), and Program Executive Office/Program Manager, regarding CSS operations and automated systems support, problem resolution, software upgrades and change packages. Assists functional users in automated CSS systems management and operation. Provides advisory services for functional users. Provides requested information gathered through the analysis of available documentation such as functional user manuals, regulations, operations manuals, and technical support manuals. Provides assistance to functional users in the identification of computer problems, troubleshooting diagnostics and resolution of technical problems identified in trouble tickets and initial setup of serviced Automated Logistics System computers to include loading software, configuring modem and network card(s), assigning Internet Protocol (IP) addresses with correct subnet, connectivity to the network as required, coordinating with other support personnel and completing technical inspections. Provide hands on technical support to all State/Territory unit Logistics Automation Systems in order to provide uninterrupted operation and support. Analyzes requirements, manages, and coordinates automated logistics information system hardware and peripherals pertaining to the receipt, distribution, installation, and life cycle management of devices that are directed to be managed at unit/State/Territory level. Installs, tests, and evaluates automated logistics information system hardware. Manages the State/Territory CSS automation hardware tactical computer exchange (TCX) (aka equipment float) program and ensures accountability of exchanges. Performs organizational and direct support level hardware maintenance on automated logistics information systems as required. Determines systemic problems during maintenance of hardware or in the application of software and initiates corrective action as needed. Provides operator level assistance on Automated Logistics Information Systems and Programs. Troubleshoots automated logistics information systems and programs. Serves as the point of contact for the Sustainment Automation Support Management Office (SASMO) Work Order Desk. Provides telephone coverage for users requesting assistance with hardware/software via a help desk, resolve problems, escalates complex issues to enterprise systems or to a technical specialist/contractor supplied support services; as well as prepares and accomplishes all workorders and work order routing. Maintains an automated database of customer requests, ensuring that current statuses are updated. Provides reports to supervisor for unusual problems or upon request. Administers and coordinates warranty contracts related to system support. Performs other duties as assigned.

Qualifications and evaluation

Once the application process is complete, a review of your application/resume will be made to determine your Area of Consideration (AOC) and to ensure you meet the basic eligibility and minimum job requirements. Your initial rating will be based on your responses to the questionnaire in this document. This process measures the degree to which your background matches the knowledge, skills and abilities required for this position. Your final rating will be based on our evaluation of your responses, as verified through a review of your resume and other supporting documents. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your eligibility and rating. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): Information Technology Test and Evaluation, System Administration, and Troubleshooting

How to apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Required documents

To determine your qualifications for this position, you must submit a complete Application Package which includes: 1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed. 2. Questionnaire. This is accomplished by submitting the application. There is nothing that needs to be attached to this application to meet this requirement. 3. Any additional documentation you wish to submit for consideration. Your resume, curriculum vitae, the Optional Application for Federal Employment (OF 612), or any other written format you choose to describe your job-related qualifications can be submitted electronically using the document upload process. We recommend using the resume building within USAJOBS. Please log into USAJOBS, go to your "Documents", make sure you're in the "Resumes" section and select the "Upload or build resume" button, then click on "Build resume". Please be sure to include all of the following information in your resume: Job Information: - Vacancy Identification Number, title, grade and location for which you are applying. Personal Information: - Full name, mailing address (with zip code) and day/evening telephone numbers (with area code). - Country of Citizenship. - If ever employed by the Federal Government, please show the highest Federal civilian grade held, job series, and dates of employment in grade. Education: - High School name, city, state and zip code, date of diploma or GED. - Colleges and/or Universities attended, city, state and zip code. - Major field(s) of study. - Type and year of degree(s) received. If no degree received, show total credit hours received in semester or quarter hours. Work Experience for each paid or non-paid position held related to the job for which you are applying (do not provide copies of job descriptions): - Job title. - Duties and accomplishments. - Number of hours per week. - Employer's name and address. - Supervisor's name and phone number. - Indicate if your current supervisor may be contacted. - Starting and ending dates of employment (month and year). - Salary. Other Qualifications: - Job-related training courses (title and year). - Job-related skills (e.g., other languages, computer software/hardware, tools, machinery, typing speed, etc.) - Job related certificates and licenses. - Job-related honors, awards, and special accomplishments. (e.g., publications, memberships in professional or honor societies, leadership activities, public speaking, performance awards, etc.) Do not send copies of documents unless specifically requested.

Additional information

- Information Assurance Certification is a condition of employment. This position includes information assurance (IA) work as a paramount duty requirement. Per DoD 8570.01-M, the incumbent of this position must achieve the appropriate IA certification within six months of assignment of these duties. A waiver of this six-month requirement may be granted per DoD 8570.01-M, Failure to receive the proper IA certification may result in removal from this position. - This is a Testing Designated Position (TDP). The employee is subject to random drug testing. Pre-employment drug testing and participation in random drug testing is a condition of employment. Note: The caveat is that the states, territories, and the district cannot drug test until a drug free workplace policy has been established and approved by the United States Department of Health and Human Services. - If you are a current Federal employee or former Federal employee, you must submit a copy of your latest SF-50 "Notification of Personnel Action" and/or a copy of the SF-50. You may submit your most recent performance appraisal. - The National Guard is exempt from the Veterans Preference Act. Submission of a copy of your DD-214 is not required unless you are hired for technician position. - If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. - Cost of Living Allowance (COLA): Entitled to 1.49% COLA in addition to base salary, subject to change. - Direct Deposit Program: If selected for technician position with the Alaska National Guard, you will be required to participate in the Direct Deposit Program. (Salary will be automatically deposited to bank/credit union account). - Military Bonuses And Student Loan Repayment Program: If you are selected for this position, you should always check with your servicing incentive manager (AKARNG - J1 or AKANG - Retention Office) to verify how accepting this position will affect your entitlement prior to considering an offer of employment. - Trial Period: As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.