Information Technology Specialist

Summary

The Commission is looking for a self-motivated, dedicated, and all-around Information Technology Specialist. This position requires a balance of knowledge, ingenuity, and ability with an emphasis on security and performance.

Duties

The incumbent will serve as a member of the Technology Solutions & Services team that reports to the Information Technology Manager. The incumbent will be responsible for maintaining the Commission's Information Technology infrastructure, optimizing the security and performance of hardware and software, while supporting end-users, network operations, and troubleshooting technical issues. Responsibilities include, but are not limited to: Providing first-line technical support to all Commission staff by diagnosing, troubleshooting, and resolving technical issues in a Windows environment. Adhering to and enforcing applicable security policies and procedures through routine vulnerability assessments and mitigation of IT devices and peripherals. Performing routine maintenance, upgrades, configuration, and troubleshooting of Windows computers and laptops, mobile devices, printers, scanners, monitors, and peripherals. Managing IT equipment and supply inventories, conducting audits, and coordinating equipment upgrades, replacements, data wiping, shipments, transfers, and disposal. Performing routine Windows operating system maintenance, security updates, and desktop application updates. Maintaining conference room IT equipment and services and providing technical support and training for Commission staff and conference room events. Maintaining network and desktop printers and scanners and managing the automated National Fax (NFAX) service. Managing VoIP desktop telephone assignments, configuration, and maintenance, including user support and troubleshooting. Maintaining and organizing network cabling and data jacks for office and cubicle configurations, in coordination with network engineers to configure connections between network switches and physical data ports. Assisting Technology Solutions & Services team members with the administration and support of Active Directory, Group Policy, Multi-Factor Authentication (MFA), and Microsoft 365. Clearly communicating technology-related instructions to Commission staff, both orally and in writing. Evaluating, testing, and implementing new operating systems, software, hardware, and mobile devices. Performing other automation-related duties or assisting with special projects as directed by management.

Requirements

MANDATORY QUALIFICATION REQUIREMENTS Applicants must have an undergraduate degree from an accredited college or university in information technology or a related field of study. Applicants must have experience working in a team environment; a strong work ethic; and specialized work experience as a helpdesk support specialist or in an equivalent position providing customer service, with three (3) years of experience required to qualify for JS-09, four (4) years of experience required to qualify for JS-11, and four (4) years of experience required to qualify for JS-12. One (1) year of specialized work experience equivalent to the previous level in the federal service is required. For example, one (1) year of specialized experience at the GS-08 level is required to qualify for appointment at the JS-09 level. Specialized experience is defined as progressively responsible work experience that has equipped the applicant with the knowledge, skills, and abilities that will enable the individual to successfully perform the duties of this position, and that is typically in or related to the work of this position.

Qualifications and evaluation

The Commission evaluates applicants through a structured interview process. Applicants may also be screened for some jobs through a narrative/application review, and/or a preliminary remote interview. Applicants who do not address the mandatory and preferred qualification requirements in their application materials as stated in the "How to Apply" section of this vacancy announcement will be disqualified from consideration and must re-apply before the closing date to be considered for employment. A candidate may be considered even if they do not meet the preferred qualifications, so long as those qualifications are addressed in their application materials. The Office of Human Resources: Reviews the applicant's application to ensure the proper materials are submitted. Ensures that the application addresses all the qualification requirements as stated in the vacancy announcement (mandatory and preferred). Determines whether the applicant meets the mandatory qualification requirements for the position and notifies the applicant about the status of their application. Applicants who meet the mandatory qualification requirements will be considered, and their application materials will be forwarded to the screening panel for review.

Education

Applicants must have an undergraduate degree from an accredited college or university in information technology or a related field of study.

How to apply

In order to be considered, all applicants must submit an electronic resume (limited to 2 pages) and cover letter that together address all the mandatory and preferred qualification requirements listed in this announcement, and if available, provide a recent job performance evaluation. Applicants are responsible for citing mandatory qualifications such as J.D. degree, bar membership, and experience to include institution name, state(s) for bar, and date(s) on their respective resumes. Failure to supply details will constitute incomplete applications. All mandatory qualifications requirements must be met by the closing date of this announcement. Applicants will also need to complete the online occupational questionnaire. All applications must be submitted at www.usajobs.gov.

Required documents

Resume (limited to 2 pages) Cover Letter Recent job performance evaluation (if available)

Additional information

BENEFITS The Commission participates in the following federal benefits: The Federal Employees Health Benefits (FEHB) program; the Federal Employees Dental and Vision Insurance Program (FEDVIP), the Federal Employees Group Life Insurance (FEGLI) program, federal retirement, the Thrift Savings Plan (TSP), and the federal leave program. In addition, the Commission participates in the Judiciary's Flexible Spending Program for dependent care, health care, and commuter reimbursement, the government-wide Long Term Care Insurance Program, unemployment, and compensation benefits. The Commission offers a monthly transit subsidy to employees who use mass transit to commute to and from work, subject to the availability of funds. The Commission offers alternative work schedules (AWS), which are fixed work schedules that enable full-time employees to complete the basic 80-hour biweekly work requirement in less than 10 workdays. The position is eligible for regular telework (not full-time) for employees who meet the requirements of an approved telework arrangement in which an employee performs official duties at home or at an approved telework site. The Commission also offers training opportunities to employees through LinkedIn Learning, and the Judiciary's Online University, which offers academic credit and professional credit programs through web-based learning. These training tools assist Commission employees with taking online courses in a flexible way, by offering training courses in the areas of: staff training and development; credit toward undergraduate degree programs; continuing education and non-credit certificate programs; executive education; contract training; credit credentials courses for continuing professional education and credit for individuals who hold credentials and achieve certifications associated with several globally recognized sponsored organizations. The Commission is conveniently located next to Union Station on Capitol Hill, and is easily accessible by public transportation, including the Metro, and the MARC and VRE commuter trains. In addition to the federal benefits package, the Commission's location in the Thurgood Marshall Federal Judiciary Building offers various amenities such as a health unit, credit union, day care center, food services, and free on-site fitness center.