Supervisory Information Technology Specialist

Summary

This position is Non-appropriated Fund (NAF) and will be assigned to the Air Force Services Center at Port San Antonio, TX. This is a regular full-time category position with guaranteed 40 hrs. per week. Employees appointed to a regular category position are eligible for benefits.

Duties

Serves as a first level supervisor planning, directing, organizing, and exercising control over nonsupervisory IT positions. Performs duties as a Supervisory Information Technology (IT) specialist providing a wide range of Gaming IT services tailored to support critical command, control, and mission information, processes, and systems. As high-level Supervisory technical specialist, manages the global operations, sustainment and maintenance of a full spectrum of complex Enterprise Gaming IT services for the organization. Overseas and directs the implementation of emerging technologies and IT trends. Applies advanced IT principles, concepts, laws, policies, methods, standards, and practices to plan and carry out difficult, unique, and complex assignments and develop new methods, approaches, and procedures. Develops and interprets policies, procedures, and strategies governing the planning and delivery of IT services throughout the gaming organization. Provides expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues. Applies laws, regulations and DoD policies governing IT to the organization's business requirements, and provides related briefings to senior leadership, and commercial counterparts. Develops performance management plans and performance measurement methods and tools. Applies methods for identifying and resolving IT workforce issues. Develops goals and objectives to support the organization's Information Technology Strategic Plan. Prepares the budget submission in support of the IT Capital Plan. Manages the operations support budget. Directs the development of an enterprise IT modernization plan. Using knowledge of the interrelationships of multiple IT disciplines, advises senior management and other senior IT professionals on solutions to a wide range of IT issues. Serves as a senior expert or consultant to top agency management officials. Responsible for developing and implementing information security and information assurance policies, principles, and practices. Performs supervisory personnel management responsibilities. Structures assignments and reviews work of subordinates based on priorities and deadlines, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Assure mission and accuracy requirements are complete; selects employees; hears and resolves grievances and complaints; initiates and advocates appropriate corrective and/or adverse action for performance or conduct; schedules and grants leave; identifies training needs; develops and implements training plans. Supports the agency's EEO program through allocation of personnel to participate in community outreach and recruitment programs, ensures full cooperation of employees with EEO office officials. Advises employees in advance of performance expectations. Provides proper guidance and direction, continuous feedback on strengths and weaknesses, and holds employees responsible for satisfactory completion of work assignments. Appraises performance within established Air Force guidelines and timeframes. Provides and advocates appropriate recognition and feedback for employee performance and contribution, using the full range of honorary and monetary awards. Practices sound position management by periodically reviewing organization structures and functional assignments to ensure position descriptions are accurate. Ensures education in and compliance with security directives and good safety and health directives in all work areas. Ensure all known security violations reported to the proper authority immediately when discovered. Deploys as required to immediately analyze, devise, integrate, implement, and support gaming activities. Implements systems, applications, and new technologies in comprehensive and supportable architectures that meet leaders', operators', staffs', and support team mission needs. Understands, interprets, analyzes, develops, and executes strategies, policies, and procedures that implement and support gaming operations. Examines and evaluates alternative means of satisfying user requirements. Suggests technically feasible approaches and makes recommendations to the user. Evaluate vendor-developed software to ensure defined subject-matter requirements can be accommodated. Conducts feasibility studies to evaluate software already in use in other private organizations. Evaluation usually requires deviating from traditional methods in that the employee researches trends and patterns to develop new and improved methods or to formulate criteria. Implements state-of-the art techniques and technology. Ensures integrity and security of systems and equipment. Modifies and adapts precedent solutions to unique or specialized requirements. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13059436

Qualifications and evaluation

Your resume and supporting document will be evaluated against the qualifications of the position. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

How to apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 09/24/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Required documents

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement: Resume Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy. Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Statement of Service Diploma/ GED Disability Letter (VA) License Other (1) Other (2) PCS Orders Professional Certification Proof of Marriage Status Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Transcript As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

Additional information

Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.