Quality Assurance Administrator

About this role:

Wells Fargo’s Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization delivering end-to-end payments, data, liquidity, and associated lending solutions that enable commercial clients to operate confidently in an evolving digital environment.
 

Wells Fargo is seeking a Quality Assurance Administrator to support the WellsOne Fraud and Billing Quality Assurance program. This role performs hands-on quality review work, ensures adherence to standards, maintains QA program documentation, and supports operational excellence across the QA function. As a key contributor, this team member will review and score work, support calibration and dispute processes, build training, and promote consistency, transparency, and continuous improvement.
 

This position reports into the Quality Assurance Associate Manager and supports the broader QA team in delivering accurate, timely, and well-governed quality assurance outcomes.

In this role, you will:

Quality Review & Scoring Execution

• Perform hands-on QA scoring and review of WellsOne Fraud and Billing work to ensure accuracy, policy adherence, compliance alignment, and correct application of procedures.
• Apply QA methodology, scoring standards, and review thresholds consistently across all assigned evaluations.
• Commit to maintaining documentation integrity, supporting controls, and following established quality methodologies.
• Document exceptions, errors, and discrepancies clearly and accurately, escalating issues in accordance with team procedures.
• Make final scoring decisions on fraud and dispute work and ensure proper documentation and communication of outcomes.
   

Program Support, Documentation & Governance

• Review systems, workstreams, and documentation to ensure company standards are met, exceptions are noted, and issues are escalated appropriately.
• Maintain, update, and improve desktop procedures, job aids, and QA process documentation in partnership with the QA Associate Manager.
• Support production of QA metrics, performance summaries, and insights reflecting trends, gaps, or risk indicators.
• Assist in developing and maintaining product-specific databases, QA repositories, and reference materials to ensure operational accuracy.
   

Training, Calibration & Performance Support

• Prepare calibration materials, facilitate calibration sessions, and ensure scoring consistency across reviewers and stakeholders.
• Design, update, and deliver role-specific training to support onboarding, skill development, changes in policy, and continuous improvement needs.
• Provide coaching and feedback to QA team members to promote accuracy, adherence to standards, and ongoing capability building.
• Support performance expectation tracking and contribute to performance-related insights for the QA Associate Manager.
   

Cross-Functional Collaboration & Issue Resolution

• Serve as a point of contact for QA inquiries, offering guidance on regulations, compliance requirements, policies and procedures.
• Escalate material errors, systemic issues, or trend concerns and partner with the QA Associate Manager on root-cause identification and resolution.
• Collaborate with business partners, operational leaders, and QA team members to ensure visibility into quality outcomes and emerging risks.
• Promote teamwork, knowledge sharing, and an environment focused on accuracy, consistency, and client impact.

Required Qualifications:

• 1+ year of Quality Assurance support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience supporting QA in fraud, billing, payments, or financial services environments
• Strong analytical skills with the ability to identify trends, gaps, and root-cause drivers
• Ability to interpret policies, procedures, and regulatory requirements and translate them into QA decisions
• Proficiency with QA scorecards, workflow tools, reporting systems, and Excel
• Strong written and verbal communication skills, including documentation and training experience
• Ability to work independently, manage competing priorities, and maintain accuracy in a fast-paced environment
• Ability to perform detailed QA reviews with accuracy, consistency, and adherence to standards.
• Ability to support a high-volume QA environment and collaborate with stakeholders across Fraud, Billing, and QA leadership.

Job Expectations:

• This position is not eligible for Visa sponsorship.
• This position offers a hybrid work schedule; must be willing to work from posted office location 3 days per week.
• Position schedule is Monday - Friday, between 6am - 4pm Mountain Time
• Specific compliance policies may apply regarding outside activities and/or personal investing. Affected employees must provide required information to the Wells Fargo Personal Account Dealing team and abide by applicable policy requirements.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.