IT Specialist (Workplace Technology Administrator)

Summary

The National Gallery of Art welcomes all people to explore art, creativity, and our shared humanity. Millions of people come through our doors each year, with even more online, making us one of the most visited art museums in the world. Our renowned collection includes over 160,000 works of art, from the ancient world to today. Admission to the West and East Buildings, Sculpture Garden, special exhibitions, and public programs is always free.

Duties

The Gallery's Digital Solutions division (TDS) reports to the Gallery's Treasurer and provides IT solutions, services and innovation. This User Services (TDS-US) position supports enterprise-wide identity and access services, including multi-factor authentication (MFA) and single sign on (SSO), while managing end-user computing devices, configurations and access controls to ensure secure, reliable, and seamless user access to systems, applications and data. Duties for this position include: End User Device Support - Provides operational oversight for enterprise endpoint management services, including the deployment, configuration, life cycle management and security of desktops and laptops – both Windows and Macintosh. Develops and maintains endpoint management standards, oversees patch development, device provisioning, and leads endpoint modernization initiatives to ensure secure, reliable, end efficient end-user computing services. Identity and Access support - Provides operational oversight and administration of the Gallery's enterprise identity and access management services by managing user identities, authentication, authorization, privileged access, and identity lifecycle processes. Ensures secure, reliable, and efficient access to systems, applications, and data through the implementation of identity governance, access controls, Microsoft Entra ID, Active Directory, MFA, SSO, and related identity technologies while maintaining compliance with organizational security policies and standards. Cybersecurity Support - Supports the Gallery's cybersecurity program by coordinating vulnerability management, supporting security assessments and compliance activities, monitoring cybersecurity metrics, and implementing continuous improvement initiatives to strengthen the security, resilience, and operational maturity of enterprise identity, access, and endpoint management services.

Requirements

Qualification requirements must be met by the closing date of the announcement. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this job announcement. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

Qualifications and evaluation

Your resume will be used to evaluate your experience, education, and/or training that address the competencies below: Knowledge of end-user computing principles Knowledge of enterprise endpoint management technologies Knowledge of identity governance, authentication, authorization, and privileged access management Skill in administering and integrating enterprise identity technologies Knowledge of cybersecurity principles Category Rating: Qualified candidates will be assigned to one of the three quality categories: The quality categories are defined as: Qualified, Well Qualified, or Best Qualified. Qualified Category = Does not exceed the basic qualifications requirements described in the "Qualifications" section of this announcement. Well Qualified Category = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and demonstrates proficiency in the Critical Competencies defined below. (This category must be met to be considered under ICTAP procedures) Best Qualified Category = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and excels in the Critical Competencies defined below. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. The Category Rating Process does not add veterans' preference points or apply the "rule of many," but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and have a compensable service-connected disability of at least 10 percent or higher will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher). Note: Applicants who are referred to the hiring office for selection consideration may be required to submit writing and/or work samples as part of the interview/selection process. If the hiring office decides to request a writing and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions. You may preview questions for this vacancy.

Education

This position does not have an education requirement.

Benefits

Flexible Spending Accounts - https://www.fsafeds.com/ Health Insurance - http://www.opm.gov/insure/health/index.asp Leave - http://www.opm.gov/oca/leave/index.asp Life Insurance - http://www.opm.gov/insure/life/index.asp Retirement Program - https://www.opm.gov/retirement-services/

How to apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section of this vacancy. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. If you have questions about this job, please contact the HR Office representative listed in the "Agency Contact Info" section of this vacancy announcement. If you need assistance in applying on-line, please refer to the How to Apply section below and explore the Federal Application Process information on the USAJobs website. To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. Read the Eligibility questions carefully. The questions address if you are eligible to apply to this JOA. Your responses will affect your consideration for the position. You may qualify for more than one eligibility, so please choose carefully. You will only be considered under the options you have selected. If you respond that you do not meet any of the eligibility questions, you will not be considered for this position. You will receive an email notification when your application has been received for the announcement. If experiencing a significant hardship which hinders your ability to apply on-line, please contact the Agency Contact listed on this announcement at least two business days before the closing date, to discuss your situation. Failure to contact us within sufficient time may result in your hardship request being denied. The National Gallery of Art receives many applications for each job. Each application is reviewed carefully which may take a few weeks. To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc. If your resume includes a photograph or other inappropriate material or content (e.g. SSN or DOB), your resume will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy. Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

Required documents

To apply for this position, you must provide a complete Application Package which includes: Your Resume (no more than 2 pages) showing the applicant's name, email address, work schedule, hours worked per week, dates of employment, and duties performed to include pay plan, series, and grade level for relevant federal experience. Your resume must show complete information for each job entry to support minimum qualifications. For assistance with creating a resume, please click USAJOBS Help Center - How do I write a resume for a federal job? Do not include the following types of information in your resume: Classified or government sensitive information Social Security Number (SSN) Photos of yourself Personal information, such as age, gender, religious affiliation, etc. Encrypted and digitally signed documents Other supporting documents: Cover Letter, optional Most recent Performance Appraisal, optional Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment. Proof of U.S. accreditation for foreign study, if applicable. Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 showing type of discharge/character of service; Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter.) If you are a veteran and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are a veteran and you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference click here. Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted have been submitted prior to the closing date of the announcement.

Additional information

The National Gallery of Art fosters a fair workplace and is an Equal Opportunity Employer. The EEO policy is found at: https://www.nga.gov/employment-opportunities/equal-employment-opportunity More than one selection may be made from this vacancy announcement. This position is not included in the bargaining unit. Relocation expenses will not be paid. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Reasonable Accommodation Policy: http://help.usajobs.gov/reasonable-accommodation Veterans Information: http://help.usajobs.gov/working-in-government/unique-hiring-paths/veterans Selective Service Registration: http://www.sss.gov/ Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions. Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements visit the following websites: Persons with Disabilities-Schedule A Special Hiring Authorities for Veterans Special Hiring Authority for Certain Military Spouses Other Special Appointment Authorities Reasonable Accommodation Requests: The National Gallery of Art provides reasonable accommodation to applicants with disabilities. If you need an accommodation for any part of the application and hiring process, please notify the contact person listed in this announcement.