IT SPECIALIST

Summary

This incumbent will serve as an IT Specialist at the Department of Veteran Affairs' End User Operations (EUS) division of The Office of Information (OIT) and Enterprise Command Operations (ECO), Enterprise Service Desk (ESD). Providing central engineering services and management of a technical framework promoting one technology vision across VA, which supports system optimization, Integration and interoperability throughout the enterprise.

Duties

Will serve as an IT Specialist for the Program (a functional area of Support Services). The incumbent provides technical oversight and support of IT Service Management (ITSM) tools and technologies resident In the CMWA System (e.g., Remedy, Apropos, Automated Notification Reporting tool, etc), In regard to enterprise IT infrastructure within a system engineering framework. Operates as a subject matter expert regarding IT Infrastructure Library (ITIL) framework and best practices, providing enterprise-level IT support for ITSM tools and technologies and related issues; that ultimately affect the plans, goals, and effectiveness of VA nationwide. Major Duties: Provides support for the CMWA System, ensuring that service requests/incidents assigned to the team are appropriately worked to meet established timelines and that actions taken, and closure descriptions are adequately annotated. Responsible for system and user configuration and management, including but not limited to, deployment of software, user setup and maintenance (adding new user accounts, assigning access/permissions, configuring group assignments, providing user instructions/education, etc.); and customizing or developing new functionality. Participates In requirements gathering, functional analyses, and documentation to ensure the system functions appropriately and meets the needs of the organization. Plans, designs, analyzes, documents, tests, and makes recommendations for implementation and/or integrations required to maintain the CMWA System. Communicates and coordinates regularly with the Program Manager/Director, as appropriate, regarding priorities, resources, productivity and achievements; and provides updates/status reports within specified timeframes. Provides training and technical guidance to newly assigned and/or junior members of the team. Documents tests, and updates standard operating procedures (SOPs) and guidelines for processes related to the CMWA System, including but not limited to current systems documentation/diagrams; software versions; license Inventories; etc. Manages systems, including but not limited to testing and maintaining current patches, security updates, revisions, etc. Keeps abreast of IT trends, software development and application packages throughout VA and the data processing community and serves as a technical authority for equipment and software related to the CMWA System. Advises top IT officials and managers or user organizations on new developments and advanced techniques in the specialty area in order to incorporate changes or improve efficiency. Coordinates work schedules for the assigned team to ensure adequate support coverage for four time zones across the nation, as requested by the Program Manager/Director. May be called upon to establish work objectives, set priorities, assign tasks, and coordinate team activities. Evaluates computer network equipment with regard to its selection or utilization or designs systems and software for accomplishment of work through Information technology. Provides input for budget planning related to expendable and non-expendable supplies; equipment/software needs, including impact on existing systems, license requirements, etc. and other resources necessary to maintain the CMWA System. ***Additional duties may be required, within scope of the position description.*** This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles of Cybersecurity Codes: 411, 431, 451, 801. For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Position Description/PD#: IT SPECIALIST/PD12236A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required Travel Required: Occasional travel may be required, as needed, for this position-25% or less. Work Schedule: Monday-Friday; 8:00AM to 4:30PM EST. Tour of duty may be subject to change based on organizational needs. Compressed/Flexible: As determined by the Agency Policy. Telework: (AdHoc) Authorized at Manager's discretion. Virtual/Remote: This is NOT a virtual, NOR a remote position. Physical Demands: The work is sedentary. Some work may require walking, standing, and carrying of light items; in conjunction with travel, and to attendance at meetings and conferences away from the work site. Working Conditions: Most work is performed in an office setting or computer room environment. Frequent work around computer equipment and cabling requires knowledge of potential hazardous situations and observance of normal safety precautions.

Requirements

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Selectee is subject to background/suitability investigation Selected applicant will be required to complete an online onboarding process This position is subject to pre-employment and random drug testing. Complete the initial online assessment. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period , your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. This job opportunity announcement may be used to fill additional vacancies.

Qualifications and evaluation

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. In order to be considered for this position, you must complete all required steps in the process. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must include your name, contact phone number and contact email address, and must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position, at this grade level.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 10/23/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Assessment Update Policy: Please be advised that once your application is submitted, the assessment responses cannot be revised or updated. The numerical rating (score) from your initial submission will be final and used for all rating purposes. All required documents must be uploaded at the time you submit your application. The system supports only one submission. Applicants will not be able to edit their application or upload additional documents once it has been submitted.Applications that are incomplete-including those missing required documentation-will not be considered. Applicants are responsible for reviewing the Required Documents section and ensuring all mandatory materials are included prior to submission. Note: Applicants will not be contacted for missing information. It is the applicant's responsibility to provide all documentation necessary to determine qualification and eligibility. To view the announcement status or your application status: https://www.usajobs.gov/Help/howto/application/status/.Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at: https://support-usahire.opm.gov/hc/en-us Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

Required documents

To apply for this position, you must provide a complete Application Package which includes: Resume Other accepted documents: Cover Letter DD-214/ Statement of Service Other (1) Other (2) Performance Appraisal Reasonable Accommodation Documentation Resume SF-15 SF-50/ Notification of Personnel Action Please review the above list(s) to ensure you have included all necessary documents required for your application. Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees). Applicants will be deemed ineligible if supporting documentation is not submitted. You will not be contacted for additional information. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc. Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit -AND- https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Additional information

This job opportunity announcement may be used to fill additional vacancies. This is not a remote position. OIT has multiple worksites at various duty locations, and the individual(s) selected may be assigned to any federal government work site. This announcement will NOT be used for changing duty locations. If selected, and you are a current VA employee, and not on an approved exemption, you will continue to report to your current duty location. If selected you will be required to report to one of the following locations: Albany, NY Arlington, TX Atlanta, GA Austin, TX Baltimore, MD Bedford, MA Boston, MA Chicago, IL Cleveland, OH Dallas, TX Denver, CO Detroit, MI Eatontown, NJ Hines, IL Houston, TX Little Rock, AR Long Beach, CA Los Angeles, CA Martinsburg, WV Miami, FL Minneapolis, MN Nashville, TN Oakland, CA Orlando, FL Philadelphia, PA Phoenix, AZ Pittsburgh, PA Salt Lake City, UT San Antonio, TX San Francisco, CA Seattle, WA Shepherdstown, WV St. Louis, MO St. Petersburg, FL Tampa, FL Washington, DC If space is not immediately available a temporary exception to telework may be granted. If/when workspace is identified, the employee is expected to report to their assigned duty location. A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.