Claims Specialist, Cyber/Tech

Key Responsibilities

• Proactively handle a cross-section of cyber claims on behalf of CFC from first notification of loss to settlement. 
• Foster good relationships with policyholders, brokers and drive excellent customer service.
• Actively work with a panel of response vendors during claims incidents.
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
• Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
•  Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
•  Identify and escalate claims related issues to line manager where necessary.

Skills, Knowledge & Expertise

• Experience handling insurance claims (Cyber is desirable, but not essential)
• Experience handling complex, multi-party claims and managing external advisers 

• Working knowledge of US insurance claims handling requirements, including fair claims practices 
• Experience operating within defined claims authorities, governance frameworks, and audit expectations 

• Strong policy interpretation and coverage analysis skills 
• Ability to assess financial loss and causation, including reviewing transaction documentation and financial information 
• Confidence using claims management systems, producing clear written analyses, and making recommendations