Client Account Manager
Courser
Sheboygan Falls, WI, United StatesFull-timePosted 1mo ago
Get more Sales Representative openings
A short daily email when similar roles appear in Sheboygan Falls. No account needed.
Who we areĀ Ā
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.Ā
Ā
Client Account Manager
We are looking for a knowledgeable and customer-focused Client Account Manager to join our team. The Client Account Manager will serve as the primary point of contact for key clients, helping them optimize product use, and achieve their goals. This role combines technical expertise, customer support, and account management to build strong relationships and drive customer satisfaction and retention and grow wallet share.
Key Responsibilities: Ā
Key Qualifications:
What we do for youĀ
At COURSER we prioritize our employeesā personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.Ā Ā
Ā
Benefit HighlightsĀ
Courser is an equal opportunity employer.Ā Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.Ā Ā Ā
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.Ā
Ā
Client Account Manager
We are looking for a knowledgeable and customer-focused Client Account Manager to join our team. The Client Account Manager will serve as the primary point of contact for key clients, helping them optimize product use, and achieve their goals. This role combines technical expertise, customer support, and account management to build strong relationships and drive customer satisfaction and retention and grow wallet share.
Key Responsibilities: Ā
- Serve as the clientās point person for assigned accounts by working jointly with the Outside Sales rep on new client hand-offs and managing service project requests.
- Proactively work to develop strong relationships with the key client decision-makers.
- Identify client white space and opportunities to support our clients through expansion of products and services to achieve their business goals and achieve sales targets.
- Gather client feedback and provide it to internal departments to enhance the quality of serviceĀ as well as recommendations to add products or services.
- Ensure clientsā needs and requests are satisfied on a timely basis.Ā
- Prepare for client discussions by understanding a clientās business, key decision makers, and current product or solution gaps before conducting unique touches or a formal business review.
- Conduct business review sequences based on defined account segments to evaluate clientsā business needs. The AM should translate those needs into solutions supporting the clientās business goals and objectives.Ā
- Oversee the development of project and product quotes, pricing, and availability by working with internal teams to provide complete information to provide the client with an accurate and timely estimate or quote.
- Promptly respond to calls and emails from clients, including answering questions problem-solving, and quarterbacking issues resolution or escalation with proper company resources.
- Inform management of client retention risk through the CODE RED program. This includes developing a client cure plan in conjunction with the services team.
- Accurate and timely submission of internal reports and required paperwork to management as directed.Ā
- When appropriate, as you identify āraving fans,ā work to get referrals through the referral program and identify TCP case studies for our marketing team.
- Attending weekly meetings and training as defined by the manager.
Key Qualifications:
- Bachelorās degree in Business, Marketing, or a related field (or equivalent experience).
- 3+ years of experience in account management, customer success, sales, or a related field.
- Must have the desire to succeed and have a competitive, can-do spirit.Ā Ā
- Exemplary high standards of client service, honesty, integrity, and endeavor.Ā
- Ability to use initiative in identifying, addressing, and resolving day-to-day issues and challenges.Ā
- Ability to communicate with peers and management clearly and promptly.
- Ability to work in a broadly defined team, leveraging resources from across the company, including Services, Sales, Engineering, and Client Support.Ā
- two years of experience in a client relation, account management, or client success role preferred.
- Experience in selling or supporting technology to clients in a business environment preferred.
- The innate ability to look beyond whatās on the surface of any client issue and articulate that need or problem to management and other support teams.
- Proven ability in effectively managing client relationships and being a team player.Ā
- Able to quickly develop an understanding of financial solutions and knowledge to effectively communicate appropriate strategies and solutions to current clientsĀ to help them solve business issues.
- Acquire a baseline knowledge of the product catalog not as a technical expert but to assist a customer with their technology roadmap as you will be answering questions and consulting clients.
What we do for youĀ
At COURSER we prioritize our employeesā personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.Ā Ā
Ā
Benefit HighlightsĀ
- Competitive benefits package, including medical, dental, vision, and life insuranceĀ
- 401k matchĀ Ā
- Flexible PTOĀ
- 10 Holidays including your Birthday and a Floating Holiday!Ā Ā
- Gym reimbursementĀ Ā
- Amazon Prime reimbursementĀ
- 40 Hours for Volunteer TimeĀ Ā
- Paid Maternity and Paternity leaveĀ Ā
- Paid certificationsĀ
- Learning and development programsĀ Ā
Courser is an equal opportunity employer.Ā Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.Ā Ā Ā
The average job posting receives 250 applications.
Stand out by tailoring your resume to this specific role. Our AI resume builder highlights the skills and experience that matter most to this employer.
More open roles at Courser
Resume examples for this role
Explore related listings
Frequently asked questions
Who is hiring for Client Account Manager at Courser?+
Courser is actively hiring for this Client Account Manager role. Click "Apply Now" to submit your application directly on Courser's careers page ā Careeronaut doesn't charge employers or candidates for referrals.
When was this Client Account Manager role posted?+
This listing was first posted on 2026-07-07. We pull the latest copy from the source feed daily, and any role that's taken down gets removed from Careeronaut within seven days so you don't waste time on stale listings.
How should I apply to this Client Account Manager role?+
Start by tailoring your resume to the posting ā most applicants send generic CVs and the first filter recruiters use is keyword relevance. Careeronaut's AI does this automatically: paste the job description, get a matched resume in under a minute, and download as PDF or DOCX.
Where can I find more Sales Representative jobs in Sheboygan Falls?+
Browse all open sales representative roles in Sheboygan Falls on the listing pages linked below. You can filter by salary, remote-friendly, and posting date.