Senior, AP Systems Admin

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior, Asset Protection Systems Admin supports stores, field teams, supply chain, and fraud functions by administering and improving AP tools and technology. This role deploys, enhances, and maintains exception reporting tools, case management systems, work order systems, and other end-user platforms. Through solution development, partner collaboration, and continuous feedback, the Senior, AP Systems Admin helps strengthen AP operations and collaborates closely with Macy’s Technology, Supply Chain, Fraud, and other business partners.

What You Will Do

• Administer and support Asset Protection technology platforms, including exception reporting, case management, work order management, and related operational systems.

• Partner with Asset Protection leadership and business stakeholders to identify system requirements, prioritize enhancements, and develop technology solutions that improve operational performance.

• Collaborate with Macy's Technology teams on the design, testing, implementation, and maintenance of AP systems and applications.

• Monitor system performance, user adoption, and operational effectiveness to identify opportunities for continuous improvement.

• Serve as a subject matter expert for AP technology platforms, providing guidance, troubleshooting, and support to stores, field teams, supply chain partners, and corporate users.

• Manage system configurations, user access, workflows, and business rules to ensure platforms meet operational and security requirements.

• Support the deployment of new functionality, upgrades, integrations, and technology enhancements across AP applications.

• Partner with Fraud, Supply Chain, Stores, and other business teams to understand operational challenges and develop technology-driven solutions.

• Analyze user feedback, system data, and operational metrics to identify trends and recommend enhancements that improve efficiency and effectiveness.

• Develop and maintain system documentation, process guides, user procedures, and training materials.

• Coordinate user acceptance testing and validation efforts for system enhancements and new technology deployments.

• Support vendor relationships and third-party technology providers to resolve issues and maximize platform performance.

• Assist in developing reporting and system-based solutions that provide actionable information to operational teams.

• Ensure compliance with company policies, security standards, and data governance requirements across AP systems.

• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Systems Administration: Experience administering enterprise software platforms, managing configurations, workflows, user access, and system functionality.

Technology Solutions: Ability to understand business requirements and translate them into practical system enhancements and technology solutions.

Platform Management: Knowledge of enterprise applications, software implementations, integrations, and support processes.

Project Coordination: Ability to manage multiple initiatives, coordinate stakeholders, and support technology projects from planning through deployment.

Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose issues, identify root causes, and implement effective solutions.

User Support: Commitment to delivering exceptional customer service and technology support to stores, field leaders, and business partners.

Collaboration: Ability to work effectively with cross-functional partners, including Technology, Supply Chain, Fraud, Operations, and Asset Protection teams.

Communication: Strong written and verbal communication skills with the ability to communicate technical concepts to diverse audiences.

Testing and Quality Assurance: Experience supporting system testing, validation, and deployment processes to ensure successful implementations.

Process Improvement: Ability to identify inefficiencies, recommend enhancements, and streamline workflows through technology solutions.

Documentation and Training: Skilled at creating training materials, process documentation, and user support resources that drive successful adoption.

Attention to Detail: Strong organizational skills with a focus on system accuracy, data integrity, and execution quality.

Adaptability and Initiative: Self-starter who thrives in a dynamic environment and effectively manages evolving business needs and priorities.

Integrity and Professionalism: Commitment to exemplifying the highest standards of ethics, confidentiality, and professional conduct.

Who You Are

• Bachelor's degree in Information Systems, Business Administration, Computer Science, Asset Protection, Operations, or a related field preferred; equivalent work experience will also be considered.

• 3+ years of experience supporting enterprise technology systems, applications administration, operations, Asset Protection, fraud prevention, supply chain, or a related discipline.

• Experience administering software platforms, workflows, user access, and business applications that support operational teams.

• Experience working with case management systems, reporting platforms, work order systems, fraud tools, exception reporting solutions, or similar enterprise applications preferred.

• Proficiency with Microsoft Office applications and experience working with technology support, system administration, or platform management tools.

• Understanding of software development lifecycle concepts, testing methodologies, and implementation processes preferred.

• Strong analytical, organizational, and problem-solving skills.

• Ability to manage multiple priorities while supporting both day-to-day operational needs and long-term strategic initiatives.

• Proven ability to collaborate across multiple departments and influence outcomes through strong partnership and communication skills.

• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.

• Able to work a flexible schedule based on department and company needs, including occasional travel as required.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts

• Performance-based incentives

• Annual merit review

• Employee Assistance Program with mental health counseling and legal/financial advice

• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. 

Join us and help write the next chapter in our story - apply today! 

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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