Senior, POS Operations

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.  

Job Overview

The Manager, Point of Sale Operations is pivotal in enhancing both colleague and customer checkout experiences by developing and implementing best practices and systemic priorities. This role involves aligning across diverse stakeholder and technical teams and managing multiple high-priority initiatives across Stores, Tech, and Macy's Credit and Customer Service (MCCS).

This strategic position demands a comprehensive understanding of retail functions (e.g., Marketing, Tech), strong collaboration skills, deep systems knowledge, and expertise in Point of Sale (POS). The ability to prioritize effectively and coordinate deliverables that align with cross-functional strategic roadmaps and project plans is essential.

The manager serves as a primary link between stakeholders across the Stores pyramid, field leadership, communications, marketing, store colleagues, technology, fraud, and MCCS teams. Facilitating inter-team collaboration to break down silos and achieve business results, while influencing both process and technical solutions at the point of sale, is critical. Success hinges on ensuring seamless execution of promotional events, driving changes in checkout processes and systems, swiftly resolving high-priority POS issues, maintaining an extensive Knowledge Management library for checkout operations, and successfully managing multiple competing initiatives.

A successful leader in this role is driven by a constant desire to learn and proactively identifies opportunities for process and system enhancements, particularly within checkout and POS experiences.

What You Will Do

• Collaborate with cross-functional leadership to identify opportunities for simplification, process improvements, and innovative solutions that enhance store efficiency and support a seamless customer checkout experience.
• Build and maintain a comprehensive POS/Checkout knowledge library, ensuring adoption, compliance, and ongoing process enhancements.
• Provide guidance to Product and Tech teams on critical business priorities, POS requirements, and dependencies on supporting applications.
• Conduct collaborative testing of new features and processes across diverse stakeholder groups, strategically prioritizing feedback on scalability and opportunities for improvement.
• Partner with Product, Project, and Program leaders to identify and mitigate risks impacting overall program priorities.
• Work alongside Human Resources, Marketing, Selling Strategy, Talent/Org Effectiveness, Central Ops/AP, Colleague Experience, Workforce Strategy, and Corporate Communications to develop targeted communications for store-focused initiatives.
• Independently configure POS software settings to align with strategic objectives of key business partners.
• Collaborate with store leadership, Product, and Tech teams to diagnose and resolve technical issues affecting POS systems.
• Deliver training and technical support to POS end-users, addressing questions and concerns related to the POS system.
• Stay informed about emerging POS systems and technologies in the market to maintain current knowledge and make informed recommendations.
• Maintain a deep understanding of company policies, governmental regulations, processes, and best practices.
• Perform additional responsibilities as assigned.
• Ensure regular and punctual attendance.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

Collaboration and Communication: Ability to interact and collaborate with diverse stakeholders across various levels and departments, facilitating teamwork and achieving consensus on POS initiatives.

Deep Systems Knowledge and POS Expertise: Extensive understanding of Point of Sale systems, configurations, and functionalities to independently manage POS software settings and resolve technical issues.

Project and Program Management: Skill in managing multiple high-priority initiatives simultaneously, aligning them with strategic roadmaps, and mitigating risks to ensure successful program execution.

Process Improvement and Innovation: Proven ability to identify opportunities for simplification, process improvements, and innovative solutions that enhance store efficiency and customer checkout experiences.

Knowledge Management: Experience in building and maintaining comprehensive POS/Checkout knowledge libraries to ensure compliance, adoption, and continuous process enhancements.

Technical Aptitude and Training Skills: Capability to deliver technical training and support to POS end-users, effectively addressing their inquiries and concerns about POS systems.

Analytical and Problem-Solving Skills: Strong analytical skills to conduct testing, evaluate feedback, and make data-driven decisions to improve scalability and operational efficiencies.

Change Management: Understanding of change management principles and experience guiding teams through transitions to ensure successful implementation of POS enhancements and changes.

Adaptability and Urgency: Ability to thrive in a fast-paced environment, manage multiple priorities, and adapt quickly to changing priorities and business needs.

Leadership and Influencing Skills: Confidence in presenting and communicating ideas to executives and stakeholders, driving consensus, and negotiating effectively to achieve POS-related objectives.

Attention to Detail and Organizational Skills: Strong organizational skills and attention to detail to manage complex POS projects, documentation, and compliance requirements effectively.

Continuous Learning and Proactive Approach: Proactive in identifying opportunities for process and system enhancements, staying updated with emerging POS technologies and market trends.

Financial Acumen: Understanding of retail math and financial concepts related to POS operations and data-driven business analysis.

Regulatory and Compliance Knowledge: Awareness of company policies, governmental regulations, and industry best practices related to POS operations.

Who You Are

• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 
• 5+ years of related experience. Experience in POS hardware and software systems required. Demonstrated knowledge of downstream POS systems and technology as well as experience in retail store operations preferred. 
• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.  

 Some additional benefits we offer include: 

• Merchandise discounts 
• Performance-based incentives 
• Annual merit review 
• Employee Assistance Program with mental health counseling and legal/financial advice 
• Tuition reimbursement 

 Access the full menu of benefits offerings here.  

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.  

Join us and help write the next chapter in our story - Apply Today! 

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

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