Compliance, Project Manager

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.

The Compliance Project Manager, Strategic Account Management, leads the planning and coordination of projects for assigned client accounts, bringing together Merchandising, Programs, and Compliance to move products from selection through final approval on schedule. The role creates visibility into project status, identifies risks and dependencies, removes roadblocks, and escalates issues that may affect product safety, regulatory compliance, client requirements, timing, or launch readiness. As a client-facing project and solutions partner, the Project Manager connects Sales, Account Management, Merchandising, Compliance, supplier partners, overseas factories, third-party testing laboratories, and clients; builds a practical understanding of client requirements and approval processes; and translates those requirements into clear priorities, decisions, and actions from concept through launch.

Responsibilities

Project Planning and Execution

• Own the end-to-end project plan for assigned product compliance and safety initiatives, including scope, milestones, dependencies, owners, deliverables, and due dates.
• Establish project timelines and service expectations with internal teams, clients, suppliers, factories, laboratories, and other external partners.
• Coordinate multiple concurrent projects in a high-volume, deadline-driven environment while maintaining accurate status and documentation.
• Lead project meetings, working sessions, and status reviews; document decisions, actions, risks, and next steps.
• Monitor progress against milestones and proactively address delays, dependencies, and resource constraints.
• Maintain clear project records, dashboards, trackers, and status reporting for internal and client stakeholders.
• Serve as the central owner of project visibility across cross-functional teams, ensuring stakeholders are aligned on priorities, timelines, deliverables, decision points, and next steps.
• Manage projects from concept through launch, considering product opportunities, client requirements, supplier selection, approvals, testing triggers, and launch-readiness dependencies.

Product Compliance and Safety Coordination

• Translate client, regulatory, industry, and product-specific requirements into clear project plans and compliance deliverables.
• Maintain visibility into product testing with third-party laboratories, supplier partners, and overseas factories; track timelines, anticipate delays, and flag risks to the project plan.
• Track testing requests, sample requirements, test results, certifications, approvals, documentation, and corrective actions through completion.
• Track compliance documentation and testing reports, routing them to Compliance team members for review and sign-off as appropriate.
• Coordinate supplier-provided testing, factory audits, product samples, and related compliance inputs.
• Monitor project status closely enough to identify testing failures, documentation gaps, supplier issues, and potential product safety concerns early enough to support timely resolution.
• Track corrective action items through closure and flag overdue or at-risk items to Compliance and Account Management.
• Maintain project tracking systems, status files, and timelines, referencing Approved Supplier Lists and testing records as needed.
• Develop and maintain a working knowledge of client requirements, approval processes, testing triggers, supplier qualification expectations, and other factors that may affect product launch timelines.
• Partner with Merchandising, Sourcing, Programs, Account Management, and Compliance early in the process to anticipate impacts to product selection, sourcing, development, testing, approval, and launch timing.
• Support internal teams in understanding how client requirements influence sourcing, product development, and launch timing, while partnering with Compliance to ensure required reviews, testing, and approvals are completed.

Client and Stakeholder Communication

• Serve as a reliable point of contact for project status, requirements, risks, decisions, and escalations.
• Partner with Account Management and Sales to align on client expectations, communication plans, service levels, and client-facing outcomes.
• Provide clear, concise updates that translate technical compliance information into practical project impacts and decisions.
• Facilitate collaboration across internal teams, suppliers, factories, laboratories, and clients to resolve issues and keep projects moving.
• Provide guidance on documentation standards, testing requirements, audit requests, and corrective action expectations.
• Build productive relationships with stakeholders and advocate for process improvements that increase consistency, visibility, and scalability.
• Act as a client-facing project partner who can confidently communicate status, requirements, risks, timeline impacts, mitigation options, and next steps.
• Coordinate communication between internal teams to support efficient execution, informed decision-making, and a consistent client experience.
• Partner with Merchandising and Sourcing to understand product opportunities and identify potential impacts to timelines, approvals, or supplier selection.
• Anticipate potential delays and proactively communicate impacts and mitigation options to internal stakeholders and clients.
• Help create a clear, coordinated client experience by ensuring questions, decisions, and follow-ups have an owner and are driven through completion.

Process Improvement and Enablement

• Identify opportunities to improve compliance project workflows, intake processes, tracking tools, reporting, and handoffs.
• Support the development and maintenance of standard operating procedures, templates, checklists, training materials, and project playbooks.
• Help define repeatable project and compliance controls that improve quality, timeliness, and accountability.
• Share recurring risks, lessons learned, and process opportunities with Product Safety & Compliance and cross-functional leadership.
• Maintain working knowledge of evolving product safety regulations, customer requirements, industry practices, and compliance tools.
• Identify opportunities to improve communication, collaboration, and workflow efficiency across teams, including opportunities to reduce cycle times, eliminate unnecessary handoffs, and improve speed to market.
• Help drive account growth and proactive client partnership by enabling the team to pursue new product ideas and opportunities with a clear understanding of requirements, risks, and the path to approval.
• Contribute to scalable processes that improve the overall client experience and create repeatable ways of working across pod accounts.

Requirements

• Bachelor’s degree or equivalent combination of education and professional experience.
• 5+ years of experience in project management, product compliance, product safety, quality assurance, operations, or a related field.
• Experience coordinating projects involving multiple internal teams and external partners.
• Working knowledge of product safety and compliance requirements, including CPSIA, ASTM, CPSC, FDA, REACH, Prop 65, and related customer or industry standards.
• Experience working with testing laboratories, suppliers, overseas manufacturing facilities, or third-party partners to track project timelines and status.
• Strong organizational skills with the ability to manage multiple projects, priorities, and deadlines simultaneously.
• Strong analytical and critical-thinking skills, including the ability to identify risks, evaluate documentation, and determine when escalation is required.
• Effective written and verbal communication skills, with the ability to communicate technical information to both technical and non-technical audiences.
• Proficiency in Microsoft Office, including Outlook, Excel, Teams, and PowerPoint.
• Ability to learn and adapt to evolving regulations, ERP systems, customer platforms, and external compliance tools.
• Demonstrated ability to work independently, take initiative, and follow through on commitments.
• Ability to work in a deadline-driven environment and support time-sensitive business needs.
• Experience leading complex cross-functional projects or client programs.
• Experience partnering across Sales, Account Management, Merchandising, Sourcing, Compliance, suppliers, and clients.
• Strong client-facing communication and stakeholder management abilities.

Preferred Qualifications

• Experience in promotional products, project management, consumer goods, manufacturing, or distribution.
• Experience managing product safety, compliance, quality, or launch-readiness projects.
• Familiarity with social compliance and factory audit standards.
• Experience with customer compliance platforms, product lifecycle systems, project management tools, or supplier management systems.
• Formal project management training or certification.
• Experience developing SOPs, project templates, dashboards, or team training materials.
• Experience in promotional products, sourcing, merchandising, procurement, supplier management, account management, client services, or a related field.
• Familiarity with client product approval processes, testing triggers, supplier qualification, and launch-readiness requirements.
• An understanding of how client requirements affect sourcing, product development, approvals, and launch timing.

Compensation: The estimated base salary range for this position is between $80,000 and $110,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.

Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.

Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.

More about HALO

At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.

• Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
• Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
• Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.