Import Project Manager (Remote)

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.

Halo is looking for an Import Project Manager who is responsible for coordinating sourcing, import, compliance, and logistics activities for custom promotional product programs from initial request through final delivery. This role serves as a central project owner across Sales, Account Management, Sourcing, Compliance, Logistics, suppliers, testing laboratories, and other internal partners to ensure projects are delivered on time, within requirements, and with appropriate documentation and risk controls.

The ideal candidate is highly organized, detail-oriented, and comfortable operating in a fast-paced, deadline-driven environment. They can manage multiple projects at once, communicate clearly with internal and external partners, anticipate issues, and remain calm, constructive, and solutions-oriented when supporting demanding or time-sensitive sales stakeholders.

Responsibilities

Import Project Management

• Manage assigned import projects through the full life cycle, including intake, quotation, sourcing, product development, sampling, testing, production, shipment, customs/import coordination, delivery, and closeout.
• Develop project plans, timelines, milestones, owners, and status updates; actively drive follow-through and escalate risks, delays, and decisions requiring attention.
• Coordinate multiple concurrent projects with varying levels of complexity, urgency, product requirements, and delivery commitments.
• Maintain accurate project records, specifications, approvals, testing documentation, production details, and shipment of information in the applicable systems and tools.
• Identify process gaps and recommend practical improvements that increase visibility, reduce risk, and improve speed and consistency.

Sourcing and Supplier Management

• Request and compare supplier quotations, confirm assumptions, and communicate pricing, minimum order quantities, tooling, packaging, lead times, and other commercial considerations.
• Coordinate product specifications, artwork, samples, approvals, revisions, and production readiness with suppliers and internal partners.
• Build productive working relationships with overseas suppliers, factories, trading companies, and other external partners.
• Support supplier issue resolution and escalate quality, timing, cost, or service concerns when appropriate.

Compliance and Quality

• Coordinate product compliance requirements from project intake through delivery, including applicable testing, inspections, certificates, declarations, and supporting documentation.
• Manage compliance testing workflows with suppliers, testing laboratories, and internal compliance partners; confirm that required testing is completed, current, and aligned to the product and destination requirements.
• Review test reports and compliance documentation for completeness and accuracy, track open items, and escalate failures, exceptions, or nonconformance before production or shipment whenever possible.
• Maintain organized compliance records and support audit readiness, documentation requests, corrective actions, and process controls.
• Partner with Sourcing, Legal, Logistics, and other stakeholders to identify and mitigate import, product, supplier, and delivery risks.

Logistics and Import Coordination

• Coordinate logistics activities, including production readiness, freight planning, shipping documentation, routing, tracking, delivery timing, and issue resolution.
• Partner with logistics and freight teams to monitor shipments, manage exceptions, and communicate changes that may affect customer commitments.
• Support accurate and timely preparation and collection of commercial invoices, packing lists, certificates, bills of lading, and other required import or shipping documents.
• Monitor key dates such as sample approvals, production completion, freight departure, customs clearance, and final delivery; proactively communicate potential impacts.
• Develop a working understanding of international shipping, import requirements, freight modes, lead times, and the operational trade-offs that affect cost and service.

Sales and Cross-Functional Partnership

• Serve as a reliable project partner to Account Executives, Sales, Account Management, and other internal stakeholders from opportunity through delivery.
• Translate sales and customer requirements into clear sourcing, compliance, product, and logistics actions.
• Set clear expectations regarding timelines, requirements, trade-offs, and next steps while maintaining a customer-focused and collaborative approach.
• Communicate effectively with stakeholders who may have urgent, changing, or demanding needs; remain professional, composed, responsive, and appropriately assertive.
• Provide clear status reporting, surface decisions needed and offer solutions or alternatives when the original plan is at risk.
• Collaborate with internal teams, including Global Sourcing, Compliance, Logistics, Merchandising, Finance, Operations, and Sales.

Requirements

• 5+ years of experience in import project management, sourcing, supply chain, logistics, product development, or related area.
• Demonstrated experience managing sourcing activities, supplier communication, quotations, product specifications, samples, timelines, and production details.
• Experience coordinating product compliance testing, inspections, certifications, or other quality and compliance documentation.
• Working experience with international logistics, freight coordination, shipping documentation, and delivery tracking.
• Demonstrated success managing multiple projects and deadlines in a cross-functional environment.
• Strong project management, organization, prioritization, and follow-through skills.
• Excellent written and verbal communication skills, including the ability to communicate clearly with Sales, suppliers, testing laboratories, and internal partners.
• Strong attention to detail and the ability to identify missing information, inconsistencies, and potential risks.
• Ability to interpret project requirements and turn them into clear actions, owners, and deadlines.
• Ability to manage competing priorities and adapt to changing customer, sales, supplier, and delivery needs.
• Sound judgment, appropriate escalation, and willingness to take ownership of problems through resolution.
• Proficiency with Microsoft Office and project management, sourcing, or supply chain systems.
• Ability to work independently while contributing effectively to a collaborative team.

Preferred Experience

• Experience sourcing packaging, promotional products, branded merchandise, or other custom products.
• Experience in international trade compliance, customs requirements, product safety, or regulatory documentation.
• Experience working with testing laboratories, inspection agencies, third-party quality partners, or suppliers for corrective action processes.
• Experience supporting Sales or Account Management teams in a client-driven, service-oriented environment.
• Familiarity with Smartsheet, ERP, order management, supplier management, or logistics platforms.

Education

• Bachelor's degree in supply chain, Logistics, International Business, Business, or a related field required.

Compensation: The estimated base salary range for this position is between $75,000 and $85,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.

Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.

Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.

More about HALO: At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.

• Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
• Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity, and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
• Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO, and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.