Pharmacy Technician, Medication Adherence

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary

The Pharmacy Technician is an important colleague of ArchWell Health Pharmacy Team. Reporting to the Clinical Pharmacist, the Pharmacy Technician will be providing direct patient care and collaborating with other healthcare team members in a virtual environment to optimize the pharmaceutical care for our patients. This individual will conduct patient outreaches per existing protocols and assist patients with navigating the medication use aspects, including reviewing components of their plan benefits. An ideal candidate will have a deep understanding of Medicare Advantage prescription benefits, possess strong attention to detail, and be driven by a passion for providing quality care to seniors.

Duties/Responsibilities

• Conduct telephonic outreaches and answer incoming calls regarding member’s medication use, including but not limited to medication adherence, refill request, and medication clarification
• Obtain member’s permission and place refill requests with pharmacies via phone or web systems
• Access medication adherence gap portals or lists and review member’s medical chart notes to determine appropriate action
• Review and process pharmacy refill requests, either via faxes, EMR routes, or direct incoming calls, per established protocol while meeting the expected turnaround time
• Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use
• Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards
• Attend staff meetings and provide input into current trends, process evaluation, and quality improvement
• Assist with other pharmacy departmental initiatives as they become available
• Additional duties, as assigned

Required Skills/Abilities

• Excellent customer service and communication skills, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members
• Ability to work effectively and respectfully with colleagues and diverse populations including members, staff, providers, and family members
• High degree of emotional intelligence and integrity, resilient and focused work ethic, with adaptability to handle frequent changes with a positive attitude
• Self-starter with the ability to think creatively and work effectively
• Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors
• Intermediate proficiency in Microsoft Office Suite products including Word, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Ability to travel on occasion for company meetings

Education and Experience

• High school diploma or equivalent education (GED) required
• Registered Pharmacy Technician with a state board of pharmacy
• A minimum of 2 years of experience in operational pharmacy benefits (health plan or PBM), clinic setting, high volume call center, or retail pharmacy
• eClinicalWorks or similar EMR experience
• Experience working with geriatric patients or a medication adherence program is a plus
• Bilingual in English/Spanish highly desired

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.