Pharmacy Technician Floater

We are looking for a dependable, detail-oriented, and patient-focused Pharmacy Technician Floater who thrives in a fast-paced environment and values accuracy in every step of the process. In this role, you'll support pharmacy operations across multiple locations-assisting with prescription processing, inventory, and customer service while helping ensure patients receive timely, safe, and efficient care.

At Balls Food Stores, our pharmacies are a vital part of the communities we serve. Across our family of banners-including Price Chopper, Hen House, Sun Fresh, and Payless Discount Foods-we are committed to delivering exceptional patient experiences through quality care, teamwork, and consistency.

If you enjoy working in different environments, supporting diverse teams, and playing a key role in patient care and pharmacy operations, this is a great opportunity to grow your skills and make an impact.

Key Responsibilities:

• Prescription Processing & Technical Support: Responsible for accurately supporting the preparation and processing of prescriptions, including data entry, medication preparation, labeling, and insurance claim coordination, while ensuring compliance with all pharmacy regulations and safety standards.
• Customer Service & Patient Support: Provides exceptional customer service by assisting patients with prescription pick-up, answering non-clinical questions, managing transactions, and ensuring a positive, respectful, and confidential experience for every customer.
• Pharmacy Operations & Inventory Coordination: Supports daily pharmacy operations by maintaining inventory, stocking medications, monitoring for outdated products, and ensuring the department remains organized, clean, and fully functional.
• Compliance, Communication & Team Collaboration: Works collaboratively with pharmacists and team members to ensure adherence to company policies, HIPAA regulations, and safety standards, while communicating effectively and escalating clinical questions appropriately.

Essential Job Duties:

• Answering telephone and handling questions that do not require a pharmacist's expertise
• Receiving written prescriptions or telephoned refill requests
• Gathering information to prepare prescriptions (name, DOB, address, phone, allergies, insurance info)
• Entering data into the computer for filling prescriptions
• Helping pharmacists prepare prescriptions by counting or pouring medications correctly,
• labeling containers, and pricing prescriptions
• Keeping pharmacy department supplies well stocked and ordered
• Placing completed prescriptions in pick-up area
• Ordering, receiving, and stocking the shelves with medications when they arrive from suppliers
• Preparing insurance claims and verifying payments
• Helping patients find OTC medications, but not recommending OTC products
• Ringing purchases in cash register and recording prescriptions in electronic signature log
• Performing housekeeping duties within the pharmacy (vacuum weekly, empty trash when needed, etc.)
• Checking shelves routinely for outdated medications
• Processing outdated medications and preparing them for return to supplier
• Requesting the pharmacist to counsel the patient when picking up a new prescription
• Being courteous and friendly to all customers
• Answering only non-judgmental questions and referring the patient to the pharmacist concerning all other question and concerns that require clinical expertise
• Making announcements over the PA about any promotions in the pharmacy
• Other duties as assigned

Competencies for Success:

• Job & Technical Expertise: Demonstrate depth of knowledge and skill in a technical or functional area.
• Customer Service & Retention: Demonstrate concern for satisfying external and/or internal customers.
• Communication & Interpersonal Skills: Develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
• Teamwork & Collaboration: Demonstrate the ability to work effectively with others to achieve a common goal: Build relationships, share responsibility, resolve conflict, and respect diversity.

Minimum Qualifications:

• Required: Pharmacy technician license in good standing with appropriate state board of pharmacy
• Required: Licensure in both Missouri and Kansas is necessary for continued placement in the position and preferred for initial hire
• Required: Ability and willingness to travel between pharmacy locations in Missouri and Kansas as scheduled, including reliable transportation and flexibility to support staffing needs across multiple sites
• Preferred: Previous retail pharmacy experience