Pharmacy Technician - Clinical

Summary

Clinical Pharmacy Technician The primary functions of the Clinical Pharmacy Technician include obtaining, performing, and monitoring laboratory values, medical chart/action profile reviews, telephone logistical support, scheduling, entering progress notes (signed/cosigned by clinical pharmacists), medical chart/action profile reviews, performing medication history reviews, prescription order entry (with pharmacist verification), and supplemental patient education communication.

Duties

Duties include, but are not limited to: The Clinical Pharmacy Technician (CPT) shall provide support for clinical operations of the Pharmacy, including Care In the Community (CITC) prescription triage and acceptance, electronic health record modernization tasks and subsequent duties, clinical support and scheduling in the Pharmacy Centralized Anticoagulation Clinic, and supporting assigned Clinical Pharmacists and Clinical Pharmacist Practitioners. All clinical decision making will first be reviewed by the Clinical Pharmacist and/or Clinical Pharmacist Practitioner. All assigned clinical activities and functions shall be completed in accordance with approved protocols or procedures. Assigned activities include: Clinical Activities: The Clinical Pharmacy Technician shall provide and support the clinical operations of the Pharmacy Department. Assigned activities may include: 1) Chart review and confirmation of active/approved CITC consults and initial acceptance/rejection of CITC prescriptions. 2) Clinic duties which entail daily patient appointment review and monitoring of clinic flow to ensure timely patient visits. 3) Conducts patient interviews, including medication history, effectiveness of medications, and need for refills. 4) Routinely reviews computer medication profile for prescription duplication, therapeutic duplication, prescription noncompliance, and allergies/adverse drug reactions. 5) Reports completed medication history reviews to assigned clinical pharmacist for evaluation. 6) Routinely reviews laboratory monitoring reports for selected disease states and identifies patients with lab values beyond normal limits. Reports identified patients to assigned clinical pharmacist for evaluation. 7) Routinely performs patient medical chart and medication profile reviews to identify poly-pharmacy situations. Reports identified patients to assigned clinical pharmacist for evaluation. 8) Obtains and assesses information on compliance, medication dosages, medication changes, alcohol consumption, smoking, bleeding symptoms, and general state of health. Communicates this information to the clinical pharmacist. 9) Enters medication and, when applicable and appropriate, laboratory orders for verification/signature by pharmacist. 10) Provides supplemental reinforcement education for patients concerning operational issues or need for therapy compliance. 11) Runs required reports and reviews data for input by clinical pharmacist. 12) Documents clinical and operational activities as assigned. 13) Utilizes population health to identify patients appropriate for comprehensive medication management provided by clinical pharmacist practitioner. Technical duties include completing electronic progress notes, scheduling appointments, completing consults, and documenting data in the Pharmacy record or the patient electronic medical record. i. Communicates to the Clinical Pharmacist and/or Clinical Pharmacist Practitioner any changes in medications/diet, any evident reason for changes in INR value, and any abnormal laboratory findings. Also communicates with other staff (including providers and nursing personnel) any complications of anticoagulation therapy or other problems, when appropriate. ii. Provides telephone support involved in rescheduling patients who have missed appointments, phone interviews of patients, and triaging incoming phone calls from patients, their family members or other health providers. iii. When providing scheduling support for Anticoagulation Clinic a) Prints daily schedules and "No Shows/Lost to Follow Up" reports, or Electronic Health Record (EHR) equivalents. Reviews both reports and patients' charts to identify which patients have and have not been followed up within the last 60 days and why patients missed their scheduled appointments. Patients still requiring follow-up are rescheduled appropriately. Most identified problems are resolved without supervisory assistance. All complex problems are brought to a Clinical Pharmacist's and/or Clinical Pharmacist Practitioner's attention, so they can promptly be addressed. This ensures that all patients are being appropriately followed up in a timely manner. b) Runs lab list of patients who had INR's drawn and goes through list and triage call for appropriate review. Can make assignments to appropriate level staff members. Administrative Tasks: i. Incumbent schedules outpatient clinic appointments using the current scheduling package options. Uses established business rules to schedule appointments for veterans. This includes clinic visits, consultations and entries into the scheduling package. Complies with mandatory training requirements for the outpatient scheduling process. Work Schedule: Full-time; 0730-1600 Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

Requirements

You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications and evaluation

Eligible applications will be reviewed and referred in the following order: Current permanent federal employees of other agencies. All other applicants based on Veterans' Preference. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

How to apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 10/27/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13079588. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Required documents

To apply for this position, you must provide a complete Application Package which includes: Long-form resume/Curriculum vitae (CV) PTCB as a CPhT OR NHA as a ExCPT The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc. Cover Letter DD-214/ Statement of Service Disability Letter (VA) Long-form resume/Curriculum vitae (CV) PTCB as a CPhT OR NHA as a ExCPT Recommended: Write to knowledge, skills, and abilities (KSAs) - See "Qualifications" section of announcement Professional Certification Proof of Marriage Status SF-15 SF-50/ Notification of Personnel Action Transcript Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference. Veterans' preference does not apply for other current permanent Federal employees.

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.