Medical Records & Documentation Assistant - Contractor (Fully Remote)

About Aspirion

At Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone.

For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers’ compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients. At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than?1,400?individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve.

We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter.

Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike.

About the Role

This position is an indefinite contract role with no predetermined end date and is expected to continue based on ongoing business needs.

Impact you will make?

The Staff Assistant supports Denials Operations by managing medical records, document intake, and administrative processes to ensure completeness, accuracy, and timely handling of accounts.

The Staff Asisstant ensures accurate and complete documentation to support account processing while enabling timely workflow execution within denials operations. Improve overall efficiency through consistent and organized documentation handling, and maintain compliance with HIPAA requirements as well as company standards.

What you will do

• Prepare, compile, and submit documentation to insurance payers
• Ensure accuracy and completeness of submissions
• Track and document submission status in internal and external systems
• Retrieve and upload medical records and client correspondence
• Document incoming mail and maintain accurate system records
• Maintain adherence to processes and protocols
• Maintain HIPAA compliance and secure handling of information
• Protect system credentials and sensitive data

What you will bring

• Strong attention to detail and organizational skills
• Ability to multitask and work in a fast-paced environment
• Problem-solving and prioritization skills
• Proficiency in Microsoft Office

What we would like to see

• Experience with EHR systems or medical records
• Healthcare or business coursework preferred
• Prior experience in medical documentation or data handling

Core expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, operate effectively in the environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support Compliance Program by adhering to policies and procedures pertaining to HIPAA, GLBA, FCRA, and other laws applicable to business practices; this includes becoming familiar with Code of Ethics, attending training as required, notifying management when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
• US remote-based colleagues are not permitted to work from a location outside of the United States, at any time, without prior, written approval.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Aspirion is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.