Medical Office Assistant

JOB TYPE: FULL-TIME

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

The Medical Office Assistant (MOA) performs a combination of administrative and clinical tasks within the clinic to assist providers. The MOA will support doctors and patients through various tasks related to patient care management, organization, and communication.

Key Results Areas (KRAs):

· Travel Requirements: Travel to Nephrology satellite clinic locations up to 12 days per month to provide front office coverage and support as needed.

o Demonstrate flexibility to adjust work location based on operational and staffing needs.

o Ensure continuity of patient registration, scheduling, check-in/check-out, and other front office operations while assigned to satellite clinics.

· Check-in process: Effectively checks in patients by: greeting, verify benefit coverage, verify and enter referrals, verify and update demographic information, collect and post co-pay and self-pay balances, pharmacy provider, obtain complete medical history and HIPAA forms.

· Patient scheduling process: Effectively schedules patients by incoming calls and from reminder list.

· Referrals: Schedule new patient appointments from incoming referrals received via fax, electronic health record (Epic), or other referral sources.

o Review incoming referrals to ensure all required demographic information, insurance information, laboratory results, and provider documentation have been received prior to scheduling.

o Coordinate with referring providers' offices to schedule new patient appointments or to obtain any required records necessary for scheduling.

· Chart preparation: Monitor provider schedules to ensure charts are prepared in advance and providers have the information needed for efficient patient care.

· Medical records process: Accurately creates and maintains charts in electronic formats. Effectively scans and indexes electronic records.

· Charge entry process: Accurately completes charge for sales items and can effectively resolve registration and charge entry edits.

· Payment posting: Accurately completes Payment posting process using Epic system

· Office Administration: Accurately generates no show and missed appointment letters, dictation; sorts and distributes mail and faxes; sources translation services

· Patient satisfaction: Exhibit excellent customer service skills by greeting and welcoming each patient and visitor.

· Check-out process: Effectively checks out patient Effective interpersonal and communication skills required

· by: schedule return appointments, procedures, collect deposits and post-co-pay and self-pay balance, code accurately, and complete encounter forms.

· Telephone support: Answers, screens & directs incoming calls and answers basic patient-related questions and/ or problems.

· Billing and HIPAA regulatory compliance: Complies with letter and spirit of Billing and HIPAA regulations

· Performs other duties as assigned to support clinic operations.

Core Competencies

· Effective interpersonal and communication skills required

· Excellent telephone etiquette

· Ability to prioritize and multi-task

· Exceptional attention to detail

· Ability to maintain confidentiality

· Committed to supporting UCH’s standard to medical excellence

· Knowledge of medical terminology preferred /skills using medical billing system

· Typing skills of 25 words per minute with 90% accuracy

· Meets patient and physician expectations

· Ability to prioritize a high volume of incoming referrals while maintaining scheduling accuracy.

· Strong organizational and time management skills to prepare patient charts in advance of clinic.

· Ability to work independently at multiple clinic locations with minimal supervision.

· Must have reliable transportation and the ability to travel between clinic locations as scheduled

Requirements

Education & Experience:

· High School diploma or equivalent Required

· 1 -2 years of work experience in a medical office setting Required