Licensed Professional Mental Health Counselor (Care Line Manager)

Summary

The LPMHC Program Manager oversees the daily operations and long-term planning for the Behavioral Health Interdisciplinary Program (BHIP) and Neuropsychology within the Mental Health Service Line at all Roseburg VA locations. This role focuses on ensuring Veterans receive coordinated, high-quality mental health care through strong team leadership, effective program management, and consistent alignment with VA standards.

Duties

Functions or Scope of Assigned Duties include but are not limited to the following: The Program Manager provides direction for BHIP teams made up of social workers, psychologists, psychiatrists, nurses, and other mental health professionals. The position is responsible for developing program goals, establishing and refining workflows, and ensuring services meet clinical expectations, accreditation requirements, and national initiatives. This position requires advanced mental health knowledge, strong leadership skills, and experience in managing complex behavioral health programs. The Program Manager operates with considerable independence and serves as a primary advisor to Mental Health leadership on program operations, compliance, and future planning. The LPMHC Program Manager provides administrative oversight for daily BHIP and Neuropsychology operations and ensures that clinical services are organized, efficient, and consistent with VA standards. The incumbent evaluates workflow and workload patterns, identifies operational issues, and implements adjustments to support effective team functioning. The Program Manager offers guidance on processes, assists staff in resolving operational barriers, and maintains clear communication across interdisciplinary team members. The role includes reviewing program data, coordinating improvements, and ensuring that procedures remain current with changes in staffing, demand, or policy. The incumbent represents BHIP and Neuropsychology in operational planning within Mental Health and collaborates with other service areas on shared processes, resource needs, and system-wide initiatives. The position exercises independent judgment in managing clinical operations and contributes to decisions that affect service delivery and program performance. The LPMHC Program Manager will serve as a member of the Mental Health Leadership Team and MH Executive Committee and will work alongside the ACOS of MH, Chief of Psychiatry, and other designated MH Leaders to strategically plan and implement policies, procedures, mandates, initiatives etc. for the entire MH Department. This position will also provide coverage for other Service Chiefs including the ACOS of MH when needed. The LPMHC Program Manager carries out clinical duties for approximately half of their time, providing direct assessment, treatment, and care coordination services to Veterans. The incumbent delivers evidence-based interventions within their scope of practice, conducts comprehensive psychosocial assessments, and develops individualized treatment plans in collaboration with interdisciplinary team members. Clinical responsibilities include managing a caseload appropriate for a GS-14 LPMHC, offering individual and group interventions, and ensuring continuity of care for Veterans with complex mental health needs. The Program Manager participates in case consultations, provides clinical guidance as appropriate, and maintains accurate and timely documentation in accordance with VA standards. The incumbent ensures clinical care aligns with BHIP practice models and contributes to meeting access needs within the program. This includes responding to urgent clinical situations, supporting coverage needs when staffing changes occur, and participating in team-based care activities required to sustain consistent, high-quality clinical services. The LPMHC Program Manager is under the direct supervision of the Associate Chief of Staff (ACOS) of Mental Health, who falls directly under the facilities Chief of Staff. However, as a fully qualified LPMHC with a high level of training, the incumbent carries out duties with a high degree of independence. With difficult or complex cases, incumbent consults with the ACOS of Mental Health, Chief of Staff, and other professional staff of the Mental Health Service or with other VA consultants. Incumbent coordinates any clinical activities with the ACOS of Mental Health and Chief of Staff to meet the overall goals of the unit. The ACOS of Mental Health will periodically review the incumbent's performance. The Program Manager handles conflict and customer concerns constructively and appropriately, demonstrating sound judgment and maintaining professionalism in all interactions. The incumbent promotes an environment of collaboration, service excellence, and responsiveness to customer needs. Work Schedule: Monday-Friday 8am-4:30pm Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Requirements

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Qualifications and evaluation

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

How to apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/29/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13069372. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Required documents

To apply for this position, you must provide a complete Application Package which includes: License Long-form resume/Curriculum vitae (CV) Transcript The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc. DD-214/ Statement of Service Disability Letter (VA) License Long-form resume/Curriculum vitae (CV) Other (1) Professional Certification SF-15 SF-50/ Notification of Personnel Action Transcript Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

Additional information

This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.