Senior Director, People Operations

• Support hiring managers in all aspects of the hiring processes - job description review, recruitment, interview guides + materials, offer letters and more 
• Oversee the rollout of the annual scorecard updates and performance management systems, including but not limited to people management support, feedback guidance, and the annual performance review process 
• Design and deliver high quality professional development experiences for staff throughout the year
• Partner with team leads and people managers to assess the current talent on their team(s), identify gaps and/or stretch opportunities, provide direct coaching and feedback, and determine who needs to be exited and who needs to be retained 
• Administer bi-annual staff engagement survey and provide recommendations on area(s) of focus 

• Ensure all state and city compliance expectations are met annually, in partnership with the Chief of Staff  
• Track/mitigate organizational risk related to staff experience, in partnership with the Chief of Staff
• Oversee the Employee Handbook, potential leaves of absence, and employee relations issues to ensure operational excellence across the organization
• Ensure strong, accurate payroll, including part-time staff payroll processing, and benefits administration via our PEO, including the management of annual open enrollment process for staff
• Ensure staff members have the materials and equipment necessary to do their job at the highest level, in partnership with the Manager, Operations & Americorps, including but not limited to technology needs (hardware, software), systems access, supplies (office and off-site), etc  

• Model organizational leadership for others on the team
• Coach and develop the Manager, Operations and Americorps while managing the Operations team towards meeting or exceeding their KPIs
• Monitor Operations budget and tools to ensure sound fiscal and systems management
• Meet regularly with heads of departments to review their team needs related to our Talent Philosophy, notably talent development and engagement 
• Oversee ad hoc staff-led committees, including participation on the Culture Committee 
• Contribute to the development and execution of BTNY's organizational strategy as an integral member of BTNY's Leadership Team

• Bachelor's degree required
• 8+ years of work experience, including 3+ years of HR, Talent Recruitment, or People Operations experience, in a non-profit setting, ideally
• Ability to manage complex, confidential employee relations issues
• Knowledge of federal, state, and local employment law (or willingness to learn quickly) preferred
• Experience with PEO benefits and payroll systems preferred 
• Experience in leading hiring practices across a range of title bands preferred 
• Proficiency in Salesforce or comparable data systems preferred

• Medical, Dental and Vision benefits (90% employer-sponsored)
• 401K/Retirement Plan (with an employer-matching component)
• Paid Time Off: holiday, vacation, sick, and personal time, plus paid time off between Christmas and New Year's Day
• Initial $800 annual professional development stipend

Key Responsibilities