Billing & Collection Technician

Summary

The incumbent will be responsible for performing a variety of billing and collection duties, and providing customer service to internal and external customers.

Duties

Performs computations, calculate billings, and analyze billing documents for accuracy. Computes and enter data adjustments to employee Federal, State, Local, and Social Security Taxes based on billing, end of tax year, and employee repayment of debt. Calculates, prepare, validate, and transmit reports of billing and collection activity to clients and prepare and transmit bill transfer packages for employees who separate or retire. Performs initial basic research to aid analysis of transactions to determine cause of erroneous billing.

Requirements

U.S. Citizenship is required. Suitable for Federal employment, determined by background investigation. Must obtain and maintain a favorable background investigation through Continuous Vetting throughout the duration of employment. All employees are required to be enrolled in Continuous Vetting, which authorizes government agencies to receive notifications of criminal activity and financial monitoring on individuals who hold low risk, public trust, or national security positions. Direct Deposit of pay is required. Selective Service registration required for male applicants, unless exempt. Status candidates must meet time-in-grade (see Qualifications). Must meet all conditions of employment listed under Stipulations of Employment below.

Qualifications and evaluation

You will be evaluated based on how well you meet the qualifications and competencies listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the minimum qualification questionnaire, and the result of the USA Hire Competency Based Assessment(s) required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Arithmetic/Mathematical Reasoning Customer Service Flexibility Integrity/Honesty Interpersonal Skills Legal, Government, & Jurisprudence Oral Communication Problem Solving Reasoning Self-Management Teamwork Technical Competency - Billing and Collections Processing In order to be considered for this position, you must complete all required steps in the process. In addition to the application and minimum qualification questionnaire, this position requires an online USA Hire Competency Based Assessment. The online assessment measures critical general competencies required to perform the job. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision . You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a RA for Online Assessments, here. Due Weight Consideration is a review process used to provide consideration to performance appraisals and awards submitted with each application on a used merit promotion certificate and factoring the results into the merit promotion selection process. Please submit 1) a copy of your most recent performance appraisal/evaluation and 2) a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level. It is your responsibility to obtain and upload your performance appraisal/evaluation and/or list of awards prior to the closing of the vacancy announcement.

Education

If qualifying based on education, you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement. Note: PDF Portfolio documents will not be processed or accepted as they appear as a one-page document. Only education from institutions which are accredited or pre-accredited/candidate for accreditation may be used to meet education requirements. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete the initial online application, to include the minimum qualification questionnaire and submission of the required documentation specified in the Required Documents section of this vacancy The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. The application process is as follows: To begin the application process, click Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. You may preview the the minimum qualification questionnair at:https://apply.usastaffing.gov/ViewQuestionnaire/13075712 Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date. Read the Eligibility questions carefully. The questions address if you are eligible to apply to this JOA. Your responses will affect your consideration for the position. You may qualify for more than one eligibility, so please choose carefully. You will only be considered under the options you have selected. If you respond that you do not meet any of the eligibility questions, you will not be considered for this position. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the assessment; however, most applicants complete the assessment in less time. If you need to stop the assessment and continue at a later time, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for general information, practice assessments and assessment preparation resources. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, https://my.usajobs.gov/Account/Login. There you will find a record of your application, the application status, and an option to Edit Application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Click on this: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Required documents

To apply for this position, you must provide a complete Application Package which includes: Your Resume showing relevant experience. Your resume must list the work schedule, hours worked per week, and dates of employment mm/yy. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications. SF-50 Current/Former Career/Career-Conditional Eligible, if applicable: Your most recent non-award Notification of Personnel Action (SF-50 or equivalent) showing that you are/were in the competitive service, as well as the highest grade (or promotion potential) held, on a permanent basis. If this information is unverifiable, you may be rated ineligible. DD-214, if applicable: Member 4 Copy of DD-214 showing type of discharge/character of service for consideration under Veterans hiring authorities. Due Weight Consideration: Performance Appraisal List of Awards over last five years Other supporting documents: College transcript(s) - If qualifying using education Veterans' Preference documentation, if applicable If you are a veteran with preference eligibility and you are claiming veterans' preference, you must submit a copy of your DD-214 showing type of discharge/character of service or other proof of eligibility. If applicable, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. Failure to provide this documentation may result in a non-preference determination. For more information on veterans' preference (see https://www.opm.gov/policy-data-oversight/veterans-employment-initiative/vet-guide/). Non-competitive appointment authority documentation, if applicable (e.g. Schedule A letter, Peace Corps Letter, Military Spouse documents). These links provide additional information: USAJOBS Help Center - Individuals with disabilities USAJOBS Help Center - What documents do I need to provide when I apply? CTAP/ICTAP Documentation: If you are applying under CTAP or ICTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible. Cover Letter, optional Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc. Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices. Note: A PDF Portfolio contains multiple files assembled into an integrated PDF unit. The files in a PDF Portfolio can be in a wide range of file types created in different applications. To ensure the document is not a PDF Portfolio document, open the document and if there are multiple different documents with a variety of extensions, it is a PDF Portfolio document and will not be processed. Do not upload documents with sensitive information. It is your responsibility to redact sensitive information of the documents you are uploading. It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.

Additional information

Career Transition Assistance Programs: CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. To be considered under CTAP/ICTAP, applicants must submit a copy of their most recent performance appraisal, proof of eligibility, and most recent SF-50 reflecting position, grade level, and duty location with their application. To be considered under CTAP/ICTAP, applicant must meet all the criteria below: Clearly exceed the minimum qualification/specialized experience requirements for this vacancy; AND Meet basic eligibility requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment AND Be able to perform the duties of the position upon entry. Please refer to required documents section for additional details. For information on CTAP and ICTAP visit: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Appointment Authorities: For more information on appointment authority eligibility requirements: Persons with Disabilities-Schedule A Special Hiring Authorities for Veterans Special Hiring Authority for Certain Military Spouses Other Special Appointment Authorities OPM Interchange Agreement and Other Miscellaneous Authorities Telework Suitability: The duties of this position are suitable for occasional telework and the selectee may be allowed to telework with supervisor approval and if they meet the eligibility criterion based on agency policy. Stipulations of Employment: As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance the organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment may be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Work Schedule: This position allows for a flexible work schedule. Miscellaneous: This agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit http://www.uscis.gov/e-verify. If selection is made below the full performance level, promotion up to the full performance level may be made without further competition. However, promotion(s) will depend on the performance of the incumbent and are not guaranteed. This vacancy announcement may be used to fill similar positions within 90 days.