Tier 1 Service Desk Representative

ASM Research, An Accenture Federal Services Company

Concord, Merrimack County$45,777 - $45,777 est.Full-timePosted 7 days ago

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Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer. Assists customer with award…

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