Assistant Supervisor - Business Administration, Herald Square - Full Time

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Summary

The Assistant Supervisor, Business Administration prioritizes the customer experience through active supervision and fosters a strong service culture. As a member of the Store Leadership Team, this role communicates expectations and priorities to associates, supports an engaging environment for customers and colleagues, and champions exceptional service by role modeling desired behaviors and providing real-time coaching and feedback. The Assistant Supervisor, Business Administration supports daily store operations by maintaining an organized Store Management Office, overseeing administrative and human resources activities, and coordinating internal communications to ensure operational excellence.

The Assistant Supervisor, Business Administration manages key business functions, including store scheduling, cash office operations, new hire onboarding, and colleague engagement initiatives. This role serves as a primary point of contact for store colleagues and leadership, acting as a liaison for HR-related matters, coordinating onboarding documentation and training sessions, and supporting workforce administration. Additionally, the Assistant Supervisor, Business Administration maintains recognition programs, distributes operational reports, balances the vault, and coordinates maintenance requests. Through professionalism, discretion, and attention to detail, this role ensures a well-organized, efficient, and supportive store environment that enables leadership and associates to focus on delivering outstanding customer service.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.  Information regarding hours per week needed for benefit eligibility purposes can be found here.

What You Will Do

• Provide active supervision by directing and redirecting colleagues, supporting leadership priorities, and assisting AST colleagues with daily responsibilities to optimize the customer experience.
• Maintain flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Resolve customer service issues promptly and to completion.
• Model effective relationship-building behaviors with customers; provide real-time coaching and feedback to colleagues and recognize strong customer-focused performance.
• Foster a proactive, solution-oriented, customer-centric culture that delivers consistent customer experiences.
• Demonstrate proficiency in store systems, including POS, MPOS, RF equipment, MyClient, and the MyStore App, and train colleagues on their effective use.
• Support colleagues with timekeeping and attendance matters, including clock corrections, paid time off requests, and related inquiries.
• Partner with Colleague Support to address and resolve employee relations concerns.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Customer Service Leadership: Ability to champion a customer-first culture by resolving service issues, modeling exceptional service behaviors, coaching associates in real time, and fostering consistent customer experiences.

People Leadership & Coaching: Ability to provide active supervision, communicate expectations, direct day-to-day work, deliver constructive feedback, recognize performance, and support colleague development and engagement.

Administrative & Operational Management: Ability to manage administrative processes, scheduling, timekeeping, onboarding, reporting, cash office operations, and store management office activities with accuracy and efficiency.

Communication & Relationship Building: Ability to communicate clearly and professionally with customers, colleagues, and leaders; build trust-based relationships; facilitate internal communications; and collaborate across teams.

Organization & Attention to Detail: Ability to manage multiple priorities, maintain accurate records, balance the vault, distribute reports, coordinate maintenance requests, and ensure compliance with established procedures.

Training & Technical Proficiency: Ability to operate and train others on store technology and systems, including POS, MPOS, RF equipment, MyClient, and MyStore App.

Problem Solving & Adaptability: Ability to address customer and colleague issues, make sound decisions, adapt to changing priorities, and remain resourceful in a fast-paced retail environment.

Professionalism & Discretion: Ability to handle confidential information, HR matters, and financial processes with integrity, sound judgment, and professionalism.

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply. 
• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 25 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include: 

• Merchandise discounts 
• Performance-based incentives 
• Annual merit review 
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

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